PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hsbc Bank Usa and Santander Consumer Usa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hsbc Bank Usa
Santander Consumer Usa

Hsbc Bank Usa and Santander Consumer Usa Overview

Total reviews
246
1276
Company responses
0
0
Issues resolved
0
1

Santander Consumer Usa was first mentioned on PissedConsumer on Sep 10, 2008 and since then this brand received 1276 reviews. It is 1030 reviews more than Hsbc Bank Usa received since Feb 27, 2007.

Hsbc Bank Usa and Santander Consumer Usa Consumer Ratings

Rank
136 out of 921 in Banks category
298 out of 2343 in Financial Services category
Customer service
111 in category
227 in category
Product or Service Quality
98 in category
219 in category
Website
127 in category
238 in category

Hsbc Bank Usa and Santander Consumer Usa Rating Details

Customer service
1.1 (36 reviews)
1.3 (233 reviews)
Reviewer's quote

...I called customer service and said I was fooled and that I would happily pay the $3,000 + charged and close the card. They would not do that. I was asked to call Barbara Janese - VP of Customer Relations...

Rocket F

...Their customer service has rude, crude and poorly trained personnel who keep you pon hold more than assist you..

John T
Product or Service Quality
1.1 (24 reviews)
1.3 (207 reviews)
Reviewer's quote

...every time when I call about the issue I either waiting on hold hours and hours after submit my account information in automated service or transfered department to department and lost call after many hours on the phone..

Alex B

We sold a car and they reported a 30 day late on credit due to one day late from the dealer getting he payoff to them, they refused to remove it, their customer service is the worst in the business, DO NOT USE THIS COMPANY AT ALL COSTS. THEY DO NOT DESERVE ONE STAR..

PissedConsumer1583894
Website
1.3 (23 reviews)
1.6 (217 reviews)
Reviewer's quote

Went to pay for car repair with credit card and it was declined. I had $4,000 credit limit. So I called and was on hold for over an hour, I was told they put a block on my card until I sent them info, which I did. Never heard back. This a scam card. Run as fast as you can from them. They are...

PissedConsumer1646660

...I don't even know if my payments are going through! I pull up pending payments after make a payment and there is nothing there! You would think with all this technology now, they would have a website that actually worked. ..

PissedConsumer1107889

Hsbc Bank Usa and Santander Consumer Usa Pros and Cons

Pros
  • support
  • Walking away from the place
  • Sponser the open golf
  • I have had very little interaction with santander
  • Anantander consumer no stars
  • There are no pros
Cons
  • Unprofessional
  • Worst service ever
  • Poor customer service
  • Customer service
  • Being hung up on
  • Rude managers

Hsbc Bank Usa and Santander Consumer Usa Most Positive Reviews

Top rated reviews
4

my name is jorge l nieves my adress was 14025 chadron ave hawthorne ca or before was 11310 condon ave lennox ca. I...

5

I had no problem with them they never call about payment hope to get my title car will be paid of in two month

Hsbc Bank Usa and Santander Consumer Usa Most Critical Reviews

Lowest rated reviews
1

I have just experienced the worst mortgage application in my life. Lied to and mislead through the whole process. I...

1

I have been paying on a 2006 Nissan Altima for 6 1/2 years. I called in June of this year to tell Santander to change...

Hsbc Bank Usa and Santander Consumer Usa Latest Reviews

Recent published reviews

My mother Juanita Crouch just got summoned for an outstanding bill.
She has never had a credit card and wonders if you co...

Read all 246 reviews

Car was eligally containd plz call 3374964745

Read all 1276 reviews

Hsbc Bank Usa and Santander Consumer Usa Products and Services

Most reviewed product and services
  • Hsbc Bank Usa Customer Care (20 reviews)
  • Hsbc Bank Usa Auto Loan (5 reviews)
  • Santander Consumer Usa Loan (445 reviews)
  • Santander Consumer Usa Auto Loan (175 reviews)
  • Santander Consumer Usa Account (97 reviews)