PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hsbc Bank Usa and Nationstar Mortgage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hsbc Bank Usa
Nationstar Mortgage

Hsbc Bank Usa and Nationstar Mortgage Overview

Total reviews 257 488
Company responses 0 0
Issues resolved 0 2

Hsbc Bank Usa and Nationstar Mortgage Consumer Ratings

Rank
162 out of 748 in Banks category
208 out of 917 in Loans and Mortgages category
Customer service
129 in category
160 in category
Product or Service Quality
111 in category
164 in category
Website
153 in category
197 in category
Interest Rate
108 in category
156 in category

Hsbc Bank Usa and Nationstar Mortgage Rating Details

Customer service
1.1 (39 reviews)
1.2 (232 reviews)
Reviewer's quote

...Customer service is very rude..

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...Customer Service is awful and they just pawn you off. Welcome letter from Jay Bray, CEO says "I have great news! Your mortgage has been assumed by Mr. Cooper!" He is a liar...

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Product or Service Quality
1.2 (28 reviews)
1.2 (222 reviews)
Reviewer's quote

...every time when I call about the issue I either waiting on hold hours and hours after submit my account information in automated service or transfered department to department and lost call after many hours on the phone..

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...We came close to missing a closing deadline today due to their awful client service! Very frustrating company to deal with that tries to discriminate against legal immigrants! Do not ever do a loan with them! Worst experience ever!..

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Website
1.2 (26 reviews)
1.5 (190 reviews)
Reviewer's quote

Making people jump through hoops just because you can is cra

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...They have poor communication with clients and their website is not user friendly at all whatsoever. There is no difference between Mr Cooper and Nationstar when it comes to service or fair credit practices. A class action lawsuit needs to be filed against this company...

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Interest Rate
1.4 (22 reviews)
1.5 (184 reviews)
Reviewer's quote

I refute the dispute I have claimed for on February 9, 2020 and was denied. I don’t feel that my customer rights were supported and protected and I am requesting reopen it and do further investigation.Thank you.Regards,Larisa

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...They would only do a 30 year term at a higher interest rate than we currently have. Because the benefit of paying off credit card debt, we decided to move forward with the refinance. A few days later, we were informed that they could now do a 15 year refinance (at 2...

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Hsbc Bank Usa and Nationstar Mortgage Pros and Cons

Pros
  • support
  • Walking away from the place
  • Support
  • Fraudulent predatory company
  • To long with customers files
  • Low rates and low closing cost on refi
Cons
  • Poor customer service
  • Unprofessional
  • Worst service ever
  • Customer service
  • Get the run-around
  • Nationstar refuse to work with customer

Hsbc Bank Usa and Nationstar Mortgage Most Positive Reviews

Top rated reviews
4

my name is jorge l nieves my adress was 14025 chadron ave hawthorne ca or before was 11310 condon ave lennox ca. I...

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5

This is the 2nd time Nation Star has over drafted my checking account with my mortgage payment. I set it up to come...

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4

I need a lien title released letter from Household Retail Services

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5

I sent my payment in to them in a two day delivery through usps. Tracking says they received it. Signed for it. Fast...

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Hsbc Bank Usa and Nationstar Mortgage Most Critical Reviews

Lowest rated reviews
1

I have just experienced the worst mortgage application in my life. Lied to and mislead through the whole process. I...

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1

My story is Quicken loans originated the refinance closing in July, sold it to Freddie Mac in August who immediately ass...

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1

Application to closing took 6 months. Original documents submitted became outdated due to Bank's procedures. Had to hav...

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1

I have the same issue. They are the most incompetent uncaring loser company. I sent the payoff amount they issued to me...

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Hsbc Bank Usa and Nationstar Mortgage Latest Reviews

Recent published reviews
No votes

I need to submit my documents I need the email address

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2.3

Our loan is currently with Mr. Cooper (Nationstar). In early October 2020, we called to ask about the possibility of...

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No votes

My check was stolen I would like it to be sent to a different address or just direct deposited into my bank account...

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1

Mr. Cooper purchased my mortgage from Quicken Loans, and the experience has been nothing short of a nightmare. I have...

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Hsbc Bank Usa and Nationstar Mortgage Products and Services

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