PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hsbc Bank Usa and Nationstar Mortgage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hsbc Bank Usa
Nationstar Mortgage

Hsbc Bank Usa and Nationstar Mortgage Overview

Total reviews
245
484
Company responses
0
0
Issues resolved
0
2

Nationstar Mortgage was first mentioned on PissedConsumer on Sep 20, 2010 and since then this brand received 484 reviews. It is 239 reviews more than Hsbc Bank Usa received since Feb 27, 2007.

Hsbc Bank Usa and Nationstar Mortgage Consumer Ratings

Rank
135 out of 1026 in Banks category
189 out of 1292 in Loans and Mortgages category
Customer service
111 in category
155 in category
Product or Service Quality
103 in category
153 in category
Website
129 in category
187 in category

Hsbc Bank Usa and Nationstar Mortgage Rating Details

Customer service
1.1 (36 reviews)
1.2 (229 reviews)
Reviewer's quote

...I called customer service and said I was fooled and that I would happily pay the $3,000 + charged and close the card. They would not do that. I was asked to call Barbara Janese - VP of Customer Relations...

Rocket F

I am a loan officer that used to be business with Mr. Cooper up until today. They make the loan process very difficult and ask clients for items again and again and again! They even turned down a client this week whose loan had been in process for many months over the fact that our client did what...

PissedConsumer1547550
Product or Service Quality
1.1 (24 reviews)
1.2 (220 reviews)
Reviewer's quote

I called HSBC customer service today. First time I waited for 40 mins to get a representative to help me. He said the problem was solved...

Farrel

...LOUSY CUSTOMER SERVICE!!!..

Joel B
Website
1.3 (23 reviews)
1.4 (188 reviews)
Reviewer's quote

Opened Advantage account for $375 promotion offer with 10k and account got locked up, and never get resolved over the phone nor in local banking center. every time when I call about the issue I either waiting on hold hours and hours after submit my account information in automated service or...

Alex B

...They have poor communication with clients and their website is not user friendly at all whatsoever. There is no difference between Mr Cooper and Nationstar when it comes to service or fair credit practices. A class action lawsuit needs to be filed against this company...

Launa L

Hsbc Bank Usa and Nationstar Mortgage Pros and Cons

Pros
  • support
  • Walking away from the place
  • Sponser the open golf
  • Fraudulent predatory company
  • To long with customers files
  • Low rates and low closing cost on refi
Cons
  • Unprofessional
  • Worst service ever
  • Poor customer service
  • Customer service
  • Get the run-around
  • Nationstar refuse to work with customer

Hsbc Bank Usa and Nationstar Mortgage Most Positive Reviews

Top rated reviews
4

my name is jorge l nieves my adress was 14025 chadron ave hawthorne ca or before was 11310 condon ave lennox ca. I...

5

This is the 2nd time Nation Star has over drafted my checking account with my mortgage payment. I set it up to come...

Hsbc Bank Usa and Nationstar Mortgage Most Critical Reviews

Lowest rated reviews
1

I have just experienced the worst mortgage application in my life. Lied to and mislead through the whole process. I...

1

My story is Quicken loans originated the refinance closing in July, sold it to Freddie Mac in August who immediately ass...

Hsbc Bank Usa and Nationstar Mortgage Latest Reviews

Recent published reviews

Awful bank promotes 0 percent offers for credit card balance transfers and then tells you the offer is no longer...

Read all 245 reviews
1.1

I've refinanced and my loan was sold to Nationstar Mortgage. Initially, I set my account up so they can withdraw the fun...

Read all 484 reviews

Hsbc Bank Usa and Nationstar Mortgage Products and Services

Most reviewed product and services
  • Hsbc Bank Usa Customer Care (21 reviews)
  • Hsbc Bank Usa Auto Loan (5 reviews)
  • Nationstar Mortgage Mortgage (198 reviews)
  • Nationstar Mortgage Loan (50 reviews)
  • Nationstar Mortgage Customer Care (49 reviews)