PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hsbc Bank Usa and Nationstar Mortgage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hsbc Bank Usa
Nationstar Mortgage

Hsbc Bank Usa and Nationstar Mortgage Overview

Total reviews
246
486
Company responses
0
0
Issues resolved
0
2

Nationstar Mortgage was first mentioned on PissedConsumer on Sep 20, 2010 and since then this brand received 486 reviews. It is 240 reviews more than Hsbc Bank Usa received since Feb 27, 2007.

Hsbc Bank Usa and Nationstar Mortgage Consumer Ratings

Rank
136 out of 921 in Banks category
192 out of 1190 in Loans and Mortgages category
Customer service
113 in category
156 in category
Product or Service Quality
100 in category
158 in category
Website
129 in category
187 in category

Hsbc Bank Usa and Nationstar Mortgage Rating Details

Customer service
1.1 (36 reviews)
1.2 (230 reviews)
Reviewer's quote

...I called customer service and said I was fooled and that I would happily pay the $3,000 + charged and close the card. They would not do that. I was asked to call Barbara Janese - VP of Customer Relations...

Rocket F

...LOUSY CUSTOMER SERVICE!!!..

Joel B
Product or Service Quality
1.1 (24 reviews)
1.2 (221 reviews)
Reviewer's quote

...every time when I call about the issue I either waiting on hold hours and hours after submit my account information in automated service or transfered department to department and lost call after many hours on the phone..

Alex B

...We came close to missing a closing deadline today due to their awful client service! Very frustrating company to deal with that tries to discriminate against legal immigrants! Do not ever do a loan with them! Worst experience ever!..

PissedConsumer1547550
Website
1.3 (23 reviews)
1.4 (189 reviews)
Reviewer's quote

Went to pay for car repair with credit card and it was declined. I had $4,000 credit limit. So I called and was on hold for over an hour, I was told they put a block on my card until I sent them info, which I did. Never heard back. This a scam card. Run as fast as you can from them. They are...

PissedConsumer1646660

...They have poor communication with clients and their website is not user friendly at all whatsoever. There is no difference between Mr Cooper and Nationstar when it comes to service or fair credit practices. A class action lawsuit needs to be filed against this company...

Launa L

Hsbc Bank Usa and Nationstar Mortgage Pros and Cons

Pros
  • support
  • Walking away from the place
  • Sponser the open golf
  • Fraudulent predatory company
  • To long with customers files
  • Low rates and low closing cost on refi
Cons
  • Unprofessional
  • Worst service ever
  • Poor customer service
  • Customer service
  • Get the run-around
  • Nationstar refuse to work with customer

Hsbc Bank Usa and Nationstar Mortgage Most Positive Reviews

Top rated reviews
4

my name is jorge l nieves my adress was 14025 chadron ave hawthorne ca or before was 11310 condon ave lennox ca. I...

5

This is the 2nd time Nation Star has over drafted my checking account with my mortgage payment. I set it up to come...

Hsbc Bank Usa and Nationstar Mortgage Most Critical Reviews

Lowest rated reviews
1

I have just experienced the worst mortgage application in my life. Lied to and mislead through the whole process. I...

1

My story is Quicken loans originated the refinance closing in July, sold it to Freddie Mac in August who immediately ass...

Hsbc Bank Usa and Nationstar Mortgage Latest Reviews

Recent published reviews

My mother Juanita Crouch just got summoned for an outstanding bill.
She has never had a credit card and wonders if you co...

Read all 246 reviews
1

This is a very long detailed history. I, have, to date, still been dealing with CT Attorney General, CT Dept. of Banking...

Read all 486 reviews

Hsbc Bank Usa and Nationstar Mortgage Products and Services

Most reviewed product and services
  • Hsbc Bank Usa Customer Care (20 reviews)
  • Hsbc Bank Usa Auto Loan (5 reviews)
  • Nationstar Mortgage Mortgage (199 reviews)
  • Nationstar Mortgage Loan (50 reviews)
  • Nationstar Mortgage Customer Care (49 reviews)