PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hr Block and Turbotax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hr Block
Turbotax

Hr Block and Turbotax Overview

Total reviews 1181 227
Company responses 0 0
Issues resolved 6 3

Hr Block and Turbotax Consumer Ratings

Rank
30 out of 223 in Taxes category
32 out of 223 in Taxes category
Customer service
24 in category
25 in category
Price Affordability
20 in category
16 in category
Diversity of Products or Services
20 in category
17 in category
Website
24 in category
23 in category

Hr Block and Turbotax Rating Details

Customer service
1.5 (350 reviews)
1.4 (101 reviews)
Reviewer's quote

...Customer Service is down right sickening and unprofessional..

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Is this how Turbo Tax trains its customer service rep? First, I wasn't the one said that I needed to talk to her supervisor. She is not listening to her direct customer. Secondly, if a customer truly asked for the supervisor, should she offer to transfer the phone call to her supervisor instead of...

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Price Affordability
1.5 (301 reviews)
1.9 (58 reviews)
Reviewer's quote

If you visit a retail establishment, expect that your taxes will be done correctly but also expect to get screwed on price. Tax pros are required to sell useless extras like Tax Identity Shield and Peace of Mind. Also expect a sales pitch for the Emerald Card, and a sales pitch to have the fees...

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...It gives me 15% off the price. Intuit arbitrarily cancelled my account and will not reinstate it because they don't offer that discount anymore. Very dishonest way for them to try to save 15%...

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Diversity of Products or Services
1.7 (299 reviews)
1.8 (78 reviews)
Reviewer's quote

There is no reason why I was charged for unsolicited HR Block deluxe services for additional form/ calculation to calculate AMT. I would like a full refund of $50 charged for state tax refund and federal fund filing fees and any other associated costs and unsolicited service but have found it is...

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...If im paying all this money for services i expect it to be fast and not have to wait for something i was supposed to have today..

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Website
1.8 (299 reviews)
1.8 (92 reviews)
Reviewer's quote

...GOV website that they've even been received! I paid $114. 00 and for what?..

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TurboTax "100% guarantees" their calculations - it's stated all over their website. How can customers trust TurboTax when they receive a tax refund? Are they expected to sit on their money until tax day passes? After filing this complaint with the BBB, I miraculously received a call on 4/29/19 from...

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Hr Block and Turbotax Pros and Cons

Pros
  • Tax preparer
  • Customer service
  • Technology
  • Software is easy to use
  • Easy to use
  • Step by step process
Cons
  • Customer service
  • Inexperienced tax preparer
  • No refund after error
  • Getting ripped off
  • Being lied to and misled
  • Being taken advantage of

Hr Block and Turbotax Most Positive Reviews

Top rated reviews
5

my emerald card people at the bank keep telling me I have one dollar on my card thats embrassing

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5

Jessica help me when I almost gave up on turbotax software. This is my first time filing my own taxes, and turbo tax...

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5

Three Years ago my regular tax lady passed away from cancer. She had been doing my taxes about over 15 years. Well we...

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5

I still have yet to get in touch with anybody from turbo tax. Once my return was completed she stopped responding to...

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Hr Block and Turbotax Most Critical Reviews

Lowest rated reviews
1

I went to H&R Block this year expecting to get the same great service i received last year. After calling the...

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1

After hours completing the forms for my taxes, I tried to efile. My returns came back "rejected" but the email from...

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1

I called about a month ago to have an extra card on my account closed out, that was supposed to be closed out at the...

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1

When you order the product the company puts thru two(2) charges they call authorizations.
These authorizations actually d...

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Hr Block and Turbotax Latest Reviews

Recent published reviews
1

I was double charged for my advance. I called in April because due to the pandemic I received a stimulus the took my...

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1

I filed January 29th 2020 I was told in June somehow my stimulus or sent back July I had to send them proof of who I...

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1.9

I have tried three times to call the help line and have been disconnected each due to a high influx of calls. I am...

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No votes

Well I did my taxes through intuit and TurboTax sent me a card like a bank card with zero balance and I have checked it...

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Hr Block and Turbotax Products and Services

Most reviewed product and services
  • Hr Block Tax Preparation (139 reviews)
  • Hr Block Tax Refund (53 reviews)
  • Hr Block Emerald Prepaid Card (52 reviews)
  • Turbotax Tax Software (154 reviews)
  • Turbotax Technical Support (2 reviews)
  • Turbotax Tax Return (1 review)