PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Taxback and Hr Block as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Taxback
Hr Block

Taxback and Hr Block Overview

Total reviews
28
1041
Company responses
0
0
Issues resolved
0
6

Hr Block was first mentioned on PissedConsumer on Feb 22, 2008 and since then this brand received 1041 reviews. It is 1013 reviews more than Taxback received since Jun 11, 2008.

Taxback and Hr Block Consumer Ratings

Rank
34 out of 279 in Taxes category
26 out of 279 in Taxes category
Price Affordability
22 in category
19 in category
Customer service
26 in category
22 in category
Staff
21 in category
18 in category

According to consumer ratings and reviews, Hr Block ranks 8 points higher in the Taxes category than Taxback. People gave Taxback 1.4 stars for Price Affordability criterion in Taxes category and it is 30 points higher than the worst rated brand in this category. At the same time, Hr Block was rated 1.5 stars for Price Affordability criterion in this category and it is 33 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Hr Block has a higher rating than Taxback. Regarding Staff criterion, consumers gave Taxback 1.7 stars and it is 60% greater than other in category. Hr Block however was rated 1.8 stars and it is 65% greater than other in category.

Taxback and Hr Block Rating Details

Price Affordability
1.4 (11 reviews)
1.5 (237 reviews)
Reviewer's quote

...But if I want to get back into Canada I guess I have to pay their price. I will never recommend this company or any of their affiliates. I will be posting this review anywhere and everywhere that they threatened to blast my name as a tax evader...

Klara

BEWARE!!! You are not told the price for the tax preparation until they are done, as well as they tell you after all is said and done, that you don’t qualify for the rapid refund because your refund is under $1000. They should be decent enough to tell tax filers that it would be a lot cheaper for...

SHANON W
Customer service
1.3 (11 reviews)
1.6 (289 reviews)
Reviewer's quote

...Service and ethics horrendous. -10/10 ..

PissedConsumer868974

...After being hung up on 3x by customer service a supervisor said i had to wait until midnight for the card (what a joke) and make sure to check my mailbox again. Its not their problem if I hadnt received the card. During this time an ACH of 171...

Shmiel
Staff
1.7 (10 reviews)
1.8 (274 reviews)
Reviewer's quote

This staff in this company are totally incompetent. There is no communication between any of them and you are just passed from one to the next. Also be prepared for hidden charges, and whatever they first tell you you are going to be receiving, expect about half of it...

PissedConsumer694163

The program has bugs and the staff is incompetent and rude. One of my credits was not calculating, so I contacted customer support. After 45 minutes of going through help pages with her, she said if I needed more assistance I would have to upgrade to talk to a tax expert...

PissedConsumer1202718

Taxback and Hr Block Pros and Cons

Pros
No votes
  • Tax preparer
  • Customer service
  • Technology
Cons
No votes
  • Customer service
  • Inexperienced tax preparer
  • No refund after error

Taxback and Hr Block Most Positive Reviews

Top rated reviews
4.1

the item was smaller then anticipated

5

my emerald card people at the bank keep telling me I have one dollar on my card thats embrassing

Taxback and Hr Block Most Critical Reviews

Lowest rated reviews
1

Such a shocking company wouldn't recommend them to anyone! you get passed around from rep to rep who don't seem to know...

1

I went to H&R Block this year expecting to get the same great service i received last year. After calling the...

Taxback and Hr Block Latest Reviews

Recent published reviews
1

Just found out after months of paperwork, where they confirmed they could file my FICA tax rebate and after getting me...

Read all 28 reviews
1

Ive lost my card and needed a new one. I paid $35 to have it expedited with 171.63 left in the account. I was told 4...

Read all 1041 reviews

Taxback and Hr Block Products and Services

Most reviewed product and services
  • Taxback Tax Refund (18 reviews)
  • Taxback Tax Return (2 reviews)
  • Taxback Customer Care (1 review)
  • Hr Block Tax Preparation (126 reviews)
  • Hr Block Tax Refund (52 reviews)
  • Hr Block Emerald Prepaid Card (45 reviews)