PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Taxact and Hr Block as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Taxact
Hr Block

Taxact and Hr Block Overview

Total reviews
142
1181
Company responses
0
0
Issues resolved
0
6

Taxact and Hr Block Consumer Ratings

Rank
36 out of 219 in Taxes category
29 out of 219 in Taxes category
Website
26 in category
23 in category
Customer service
29 in category
23 in category
Reliability
21 in category
20 in category
Billing Practices
20 in category
22 in category

Taxact and Hr Block Rating Details

Website
1.7 (79 reviews)
1.8 (296 reviews)
Reviewer's quote

...THE ONLY website I cannot access. No phone number to call. Will be forced to use another website to file taxes even though I've used this one for years..

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...GOV website that they've even been received! I paid $114. 00 and for what?..

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Customer service
1.3 (77 reviews)
1.5 (349 reviews)
Reviewer's quote

Terrible they have no customer service say they can’t take your call..

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Customer service is ridiculous not even the brick and mortar office workers could get a phone number or any type of contact to resolve my issue from them. Very disappointed and frustrated at this point. Don't trust H&R Block with your funds, the company is totally gone under with their...

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Reliability
1.4 (77 reviews)
1.5 (282 reviews)
Reviewer's quote

They don't want to answer the phone for questions about my return, but, they take your money for services rendered and give poor to no service afterwards.

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I filed a fraud dispute 3 weeks ago have yet to get my 410.00 back . Supervisor and Customer service reps are a joke. My unemployment is linked to this card along with stimulus, this is the only reason I havent cut the card up , This isnt the first time theyve withheld my money.

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Billing Practices
1.4 (68 reviews)
1.4 (256 reviews)
Reviewer's quote

I did not note payee on my tax payment check. Taxact got back to me with the info. I am happy wits OKith their response.

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...Bad business practices..

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Taxact and Hr Block Pros and Cons

Pros
  • Fact that you could do the taxes online
  • Previous years guaranteed low pricing for regular customers
  • Ease of use aside from the deceitful pricing
  • Tax preparer
  • Customer service
  • Accountant who prepared my taxes
Cons
  • Customer service
  • If you need help you are out of luck
  • Deceptive advertising
  • Customer service
  • Inexperienced tax preparer
  • No refund after error

Taxact and Hr Block Most Positive Reviews

Top rated reviews
3.8

I did not note payee on my tax payment check. Taxact got back to me with the info. I am happy wits OKith their response.

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5

my emerald card people at the bank keep telling me I have one dollar on my card thats embrassing

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No votes
5

Three Years ago my regular tax lady passed away from cancer. She had been doing my taxes about over 15 years. Well we...

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Taxact and Hr Block Most Critical Reviews

Lowest rated reviews
1

I used TAXACT to file my 2013 taxes without any problems. Money was in my bank account pronto. This year has been...

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1

I went to H&R Block this year expecting to get the same great service i received last year. After calling the...

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1

I've purchased TaxAct Professional Software for years. They've made changes and ruined the software. I'm unable to...

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1

I called about a month ago to have an extra card on my account closed out, that was supposed to be closed out at the...

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Taxact and Hr Block Latest Reviews

Recent published reviews
1

They don't want to answer the phone for questions about my return, but, they take your money for services rendered and...

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1.2

I filed a fraud dispute 3 weeks ago have yet to get my 410.00 back . Supervisor and Customer service reps are a joke....

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No votes

I can not find the box to check for depending on up pin

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No votes

I need to cancel my card#5111 6514 1059
2039

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Taxact and Hr Block Products and Services

Most reviewed product and services
  • Taxact Tax Software (50 reviews)
  • Taxact Customer Care (11 reviews)
  • Taxact Website (6 reviews)
  • Hr Block Tax Preparation (139 reviews)
  • Hr Block Tax Refund (52 reviews)
  • Hr Block Emerald Prepaid Card (51 reviews)