PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hr Block and Taxact as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hr Block
Taxact

Hr Block and Taxact Overview

Total reviews
1050
118
Company responses
0
0
Issues resolved
6
0

Hr Block was first mentioned on PissedConsumer on Feb 22, 2008 and since then this brand received 1050 reviews. It is 932 reviews more than Taxact received since Jul 15, 2011.

Hr Block and Taxact Consumer Ratings

Rank
25 out of 261 in Taxes category
35 out of 261 in Taxes category
Customer service
22 in category
29 in category
Staff
20 in category
26 in category
Diversity of Products or Services
19 in category
23 in category

According to consumer ratings and reviews, Hr Block ranks 10 points higher in the Taxes category than Taxact. People gave Hr Block 1.6 stars for Customer service criterion in Taxes category and it is 41 points higher than the worst rated brand in this category. At the same time, Taxact was rated 1.1 stars for Customer service criterion in this category and it is 34 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Hr Block has a higher rating than Taxact. Regarding Diversity of Products or Services criterion, consumers gave Hr Block 1.7 stars and it is 70% greater than other in category. Taxact however was rated 1.5 stars and it is 63% greater than other in category.

Hr Block and Taxact Rating Details

Customer service
1.6 (292 reviews)
1.1 (64 reviews)
Reviewer's quote

...After being hung up on 3x by customer service a supervisor said i had to wait until midnight for the card (what a joke) and make sure to check my mailbox again. Its not their problem if I hadnt received the card. During this time an ACH of 171...

Shmiel

Terrible they have no customer service say they can’t take your call..

Colleen
Staff
1.8 (279 reviews)
1.3 (54 reviews)
Reviewer's quote

The program has bugs and the staff is incompetent and rude. One of my credits was not calculating, so I contacted customer support. After 45 minutes of going through help pages with her, she said if I needed more assistance I would have to upgrade to talk to a tax expert...

PissedConsumer1202718

I cannot get verification that my return was e-filed. The IRS does not show they received it. The only support is on the TAXACT website which is very limited. It just shows they do not have any information on my account when the requested information is entered. Only get a menu driven recording at...

BJ M
Diversity of Products or Services
1.7 (243 reviews)
1.5 (53 reviews)
Reviewer's quote

...Worst customer services ever . Didnt do anything to fix situations just would rather lose a customer . I also will not go back to H&R block like i have the last 10 yrs...

Dawn C

...There are better products out there..

Larry M

Hr Block and Taxact Pros and Cons

Pros
  • Tax preparer
  • Customer service
  • Technology
  • Fact that you could do the taxes online
  • Ease of use aside from the deceitful pricing
  • Being able to file tax return online
Cons
  • Customer service
  • Inexperienced tax preparer
  • No refund after error
  • Customer service
  • Lack of customer service
  • If you need help you are out of luck

Hr Block and Taxact Most Positive Reviews

Top rated reviews
5

my emerald card people at the bank keep telling me I have one dollar on my card thats embrassing

No votes

Hr Block and Taxact Most Critical Reviews

Lowest rated reviews
1

I went to H&R Block this year expecting to get the same great service i received last year. After calling the...

1

I used TAXACT to file my 2013 taxes without any problems. Money was in my bank account pronto. This year has been...

Hr Block and Taxact Latest Reviews

Recent published reviews

Was denied. First time in 5 years. Nothing has changed. Emerald advance is a scam now.

Read all 1050 reviews
2.6

I cannot get verification that my return was e-filed. The IRS does not show they received it. The only support is on...

Read all 118 reviews

Hr Block and Taxact Products and Services

Most reviewed product and services
  • Hr Block Tax Preparation (129 reviews)
  • Hr Block Tax Refund (52 reviews)
  • Hr Block Emerald Prepaid Card (46 reviews)
  • Taxact Tax Software (49 reviews)
  • Taxact Customer Care (10 reviews)
  • Taxact Tax Preparation (5 reviews)