PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tax Defense Network and Hr Block as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tax Defense Network
Hr Block

Tax Defense Network and Hr Block Overview

Total reviews 91 1181
Company responses 6 0
Issues resolved 1 6

Tax Defense Network and Hr Block Consumer Ratings

Rank
43 out of 222 in Taxes category
30 out of 222 in Taxes category
Customer service
27 in category
24 in category
Diversity of Products or Services
29 in category
20 in category
Price Affordability
29 in category
20 in category
Billing Practices
23 in category
21 in category

Tax Defense Network and Hr Block Rating Details

Customer service
1.3 (24 reviews)
1.5 (350 reviews)
Reviewer's quote

Ultimately having to go " Customer service" or whatever they call the scharade department, they have someone in "upper management" convince me that they had contacted the IRS and claimed my debt to the IRS uncollectable. I was thrilled until recently talking with a representative from the IRS and...

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...Customer Service is down right sickening and unprofessional..

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Diversity of Products or Services
1.1 (21 reviews)
1.7 (299 reviews)
Reviewer's quote

In the final analysis, the only prowess demonstrated by the Tax Defense Network was in overcharging for minimal services rendered. To the tune of $3,500 for a highly questionable tax bill which confounded their abilities to reduce. This organization may have some expertise in attending to federal...

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There is no reason why I was charged for unsolicited HR Block deluxe services for additional form/ calculation to calculate AMT. I would like a full refund of $50 charged for state tax refund and federal fund filing fees and any other associated costs and unsolicited service but have found it is...

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Price Affordability
1.1 (20 reviews)
1.5 (301 reviews)
Reviewer's quote

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's meh... nothing they promised in the initial sales pitch is going to happen. It's a convenient business model: if you take the money first, why would you delver anything you...

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If you visit a retail establishment, expect that your taxes will be done correctly but also expect to get screwed on price. Tax pros are required to sell useless extras like Tax Identity Shield and Peace of Mind. Also expect a sales pitch for the Emerald Card, and a sales pitch to have the fees...

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Billing Practices
1.1 (19 reviews)
1.4 (259 reviews)
Reviewer's quote

Never got back to me on a regular time table and I had 8 people in 2 years to work with.Was given bad advice never sent me any paper work onmy account .Thinking about fileing with the BBB.

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...Bad business practices..

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Tax Defense Network and Hr Block Pros and Cons

Pros
  • Were easy to talk to and sounded professional
  • Was drawn in by sales pitch
  • Took my transaction from beginning to end
  • Tax preparer
  • Customer service
  • Technology
Cons
  • Whole experience was a complete waste of money
  • Total liars on binding contract
  • After payment no work done as promised
  • Customer service
  • Inexperienced tax preparer
  • No refund after error

Tax Defense Network and Hr Block Most Positive Reviews

Top rated reviews
No votes
5

my emerald card people at the bank keep telling me I have one dollar on my card thats embrassing

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No votes
5

Three Years ago my regular tax lady passed away from cancer. She had been doing my taxes about over 15 years. Well we...

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Tax Defense Network and Hr Block Most Critical Reviews

Lowest rated reviews
1

This company is a joke . After handling our issue twice an getting paid we have now been informed we need to file for...

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1

I went to H&R Block this year expecting to get the same great service i received last year. After calling the...

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1

I was contacted by Tax Defense Network, and was told that they would
handle my IRS problem. The next day a man named cam...

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1

I called about a month ago to have an extra card on my account closed out, that was supposed to be closed out at the...

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Tax Defense Network and Hr Block Latest Reviews

Recent published reviews
2.1

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's...

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1

I was double charged for my advance. I called in April because due to the pandemic I received a stimulus the took my...

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1

I used this company in 2017 and they were OK so I used them for my 2018 taxes. They have never reduced my taxes as their...

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1.9

I have tried three times to call the help line and have been disconnected each due to a high influx of calls. I am...

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Tax Defense Network and Hr Block Products and Services

Most reviewed product and services
  • Tax Defense Network Tax Resolution (35 reviews)
  • Tax Defense Network Tax Preparation (4 reviews)
  • Tax Defense Network Taxi Service (1 review)
  • Hr Block Tax Preparation (139 reviews)
  • Hr Block Tax Refund (53 reviews)
  • Hr Block Emerald Prepaid Card (52 reviews)