PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tax Defense Network and Hr Block as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tax Defense Network
Hr Block

Tax Defense Network and Hr Block Overview

Total reviews
91
1161
Company responses
6
0
Issues resolved
1
6

Tax Defense Network and Hr Block Consumer Ratings

Rank
41 out of 215 in Taxes category
29 out of 215 in Taxes category
Customer service
26 in category
23 in category
Diversity of Products or Services
30 in category
18 in category
Price Affordability
28 in category
19 in category
Turnaround Time
22 in category
14 in category

Tax Defense Network and Hr Block Rating Details

Customer service
1.3 (24 reviews)
1.5 (344 reviews)
Reviewer's quote

Ultimately having to go " Customer service" or whatever they call the scharade department, they have someone in "upper management" convince me that they had contacted the IRS and claimed my debt to the IRS uncollectable. I was thrilled until recently talking with a representative from the IRS and...

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Called the customer service line they said it never happen when clearly its on my capital one statement so long story short this bank or branch of the bank for emerald card Screwed me over an magically lost my money. Whoever Decided at H&R to partner with these people is *** retarded thanks for...

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Diversity of Products or Services
1.1 (21 reviews)
1.7 (290 reviews)
Reviewer's quote

In the final analysis, the only prowess demonstrated by the Tax Defense Network was in overcharging for minimal services rendered. To the tune of $3,500 for a highly questionable tax bill which confounded their abilities to reduce. This organization may have some expertise in attending to federal...

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...You will be expected to sell products like Tax Identity Shield although no clients ever seemed to benefit from the product. Since managers have no tax experience a preparer should expect to get no help from them. Suggestions and any sort of criticism is expressly ignored...

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Price Affordability
1.1 (20 reviews)
1.5 (290 reviews)
Reviewer's quote

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's meh... nothing they promised in the initial sales pitch is going to happen. It's a convenient business model: if you take the money first, why would you delver anything you...

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...The agent never informed me of the price to file my taxes up front would be $170 per document. I saw a commercial on tv saying you all are suppose to inform clients ahead of time of the price. When I signed, I thought I was signing saying all of the documents that I provided were correct...

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Turnaround Time
1.3 (19 reviews)
1.7 (239 reviews)
Reviewer's quote

I mis-reported stock sales in 2016 and was contacted by the IRS to pay back $16k in taxes + nearly $3k in penalties and interest. I contacted the Tax Defense Network and they said while they couldn't guarantee I could get the interest and penalties waived, that they had never seen a situation in...

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...They set up an appointment for today, and I took time off from work to go. Once I finally got there, there was nobody around I heard a voice yell, "can I help you?". I was wearing a mask and gloves, walked over to her cube, careful to stay about 8 feet away...

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Tax Defense Network and Hr Block Pros and Cons

Pros
  • Were easy to talk to and sounded professional
  • Was drawn in by sales pitch
  • Took my transaction from beginning to end
  • Tax preparer
  • Customer service
  • Accountant who prepared my taxes
Cons
  • Whole experience was a complete waste of money
  • Total liars on binding contract
  • After payment no work done as promised
  • Customer service
  • Inexperienced tax preparer
  • No refund after error

Tax Defense Network and Hr Block Most Positive Reviews

Top rated reviews
No votes
5

my emerald card people at the bank keep telling me I have one dollar on my card thats embrassing

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No votes
5

Three Years ago my regular tax lady passed away from cancer. She had been doing my taxes about over 15 years. Well we...

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Tax Defense Network and Hr Block Most Critical Reviews

Lowest rated reviews
1

This company is a joke . After handling our issue twice an getting paid we have now been informed we need to file for...

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1

I went to H&R Block this year expecting to get the same great service i received last year. After calling the...

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1

I was contacted by Tax Defense Network, and was told that they would
handle my IRS problem. The next day a man named cam...

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1

I called about a month ago to have an extra card on my account closed out, that was supposed to be closed out at the...

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Tax Defense Network and Hr Block Latest Reviews

Recent published reviews
2.1

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's...

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No votes

I have heard nothing from them

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1

I used this company in 2017 and they were OK so I used them for my 2018 taxes. They have never reduced my taxes as their...

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No votes

I have not heard anything back from H & R Block

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Tax Defense Network and Hr Block Products and Services

Most reviewed product and services
  • Tax Defense Network Tax Resolution (35 reviews)
  • Tax Defense Network Tax Preparation (4 reviews)
  • Tax Defense Network Taxi Service (1 review)
  • Hr Block Tax Preparation (139 reviews)
  • Hr Block Tax Refund (52 reviews)
  • Hr Block Emerald Prepaid Card (51 reviews)