PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tax Defense Network and Hr Block as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tax Defense Network
Hr Block

Tax Defense Network and Hr Block Overview

Total reviews
91
1050
Company responses
6
0
Issues resolved
1
6

Hr Block was first mentioned on PissedConsumer on Feb 22, 2008 and since then this brand received 1050 reviews. It is 959 reviews more than Tax Defense Network received since Jun 29, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Tax Defense Network customer support team and Hr Block customer service.

Tax Defense Network and Hr Block Consumer Ratings

Rank
38 out of 261 in Taxes category
26 out of 261 in Taxes category
Staff
28 in category
20 in category
Customer service
25 in category
22 in category
Diversity of Products or Services
29 in category
19 in category

According to consumer ratings and reviews, Hr Block ranks 12 points higher in the Taxes category than Tax Defense Network. People gave Tax Defense Network 1.2 stars for Staff criterion in Taxes category and it is 31 points higher than the worst rated brand in this category. At the same time, Hr Block was rated 1.8 stars for Staff criterion in this category and it is 39 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Hr Block has a higher rating than Tax Defense Network. Regarding Diversity of Products or Services criterion, consumers gave Tax Defense Network 1.1 stars and it is 51% greater than other in category. Hr Block however was rated 1.7 stars and it is 68% greater than other in category.

Tax Defense Network and Hr Block Rating Details

Staff
1.2 (25 reviews)
1.8 (279 reviews)
Reviewer's quote

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's meh... nothing they promised in the initial sales pitch is going to happen. It's a convenient business model: if you take the money first, why would you delver anything you...

Deaundra

...Don't bother! Rude staff and definitely fraudulent activity..

Shmiel
Customer service
1.3 (24 reviews)
1.6 (292 reviews)
Reviewer's quote

Ultimately having to go " Customer service" or whatever they call the scharade department, they have someone in "upper management" convince me that they had contacted the IRS and claimed my debt to the IRS uncollectable. I was thrilled until recently talking with a representative from the IRS and...

Danny L

...an issue, but today NO paycheck!! I have bills to pay and they don’t even see a pending deposit!!!! Like where is MY paycheck!!!! Can’t get through to customer service due to high call volume, it must have happened to ALL of their customers. All I can say is they have lost my...

PissedConsumer1708566
Diversity of Products or Services
1.1 (21 reviews)
1.7 (243 reviews)
Reviewer's quote

In the final analysis, the only prowess demonstrated by the Tax Defense Network was in overcharging for minimal services rendered. To the tune of $3,500 for a highly questionable tax bill which confounded their abilities to reduce. This organization may have some expertise in attending to federal...

Matthew M

...Worst customer services ever . Didnt do anything to fix situations just would rather lose a customer . I also will not go back to H&R block like i have the last 10 yrs...

Dawn C

Tax Defense Network and Hr Block Pros and Cons

Pros
  • Were easy to talk to and sounded professional
  • Was drawn in by sales pitch
  • Took my transaction from beginning to end
  • Tax preparer
  • Customer service
  • Technology
Cons
  • Whole experience was a complete waste of money
  • Total liars on binding contract
  • After payment no work done as promised
  • Customer service
  • Inexperienced tax preparer
  • No refund after error

Tax Defense Network and Hr Block Most Positive Reviews

Top rated reviews
No votes
5

my emerald card people at the bank keep telling me I have one dollar on my card thats embrassing

Tax Defense Network and Hr Block Most Critical Reviews

Lowest rated reviews
1

This company is a joke . After handling our issue twice an getting paid we have now been informed we need to file for...

1

I went to H&R Block this year expecting to get the same great service i received last year. After calling the...

Tax Defense Network and Hr Block Latest Reviews

Recent published reviews
2.1

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's...

Read all 91 reviews

Was denied. First time in 5 years. Nothing has changed. Emerald advance is a scam now.

Read all 1050 reviews

Tax Defense Network and Hr Block Products and Services

Most reviewed product and services
  • Tax Defense Network Tax Resolution (35 reviews)
  • Tax Defense Network Tax Preparation (4 reviews)
  • Tax Defense Network Taxi Service (1 review)
  • Hr Block Tax Preparation (129 reviews)
  • Hr Block Tax Refund (52 reviews)
  • Hr Block Emerald Prepaid Card (46 reviews)