Softron Tax vs Hr Block: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Softron Tax and Hr Block as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Softron Tax

4.0

Hr Block

1.6

Softron Tax

Hr Block

Softron Tax and Hr Block Overview

Total reviews

1050

Company responses

Issues resolved

Hr Block was first mentioned on PissedConsumer on Feb 22, 2008 and since then this brand received 1050 reviews. It is 1030 reviews more than Softron Tax received since Mar 22, 2013.

Softron Tax and Hr Block Consumer Ratings

Rank

8 out of 261 in Taxes category

26 out of 261 in Taxes category

Product or Service Quality

6 in category

19 in category

Reliability

5 in category

17 in category

Staff

7 in category

20 in category

According to consumer ratings and reviews, Softron Tax ranks 18 points higher in the Taxes category than Hr Block. People gave Softron Tax 4.2 stars for Product or Service Quality criterion in Taxes category and it is 51 points higher than the worst rated brand in this category. At the same time, Hr Block was rated 1.5 stars for Product or Service Quality criterion in this category and it is 38 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Softron Tax has a higher rating than Hr Block. Regarding Staff criterion, consumers gave Softron Tax 4 stars and it is 88% greater than other in category. Hr Block however was rated 1.8 stars and it is 65% greater than other in category.

Softron Tax and Hr Block Rating Details

Product or Service Quality

4.2 (6 reviews)

1.5 (227 reviews)

Reviewer's quote

I filed my tax return from this company. Amit Patel did excellent job.

Nilima P

...After being hung up on 3x by customer service a supervisor said i had to wait until midnight for the card (what a joke) and make sure to check my mailbox again. Its not their problem if I hadnt received the card. During this time an ACH of 171...

Shmiel

Reliability

4.2 (6 reviews)

1.5 (221 reviews)

Reviewer's quote

Met with Mr. Amit Patel at softrontax in centrepoint mall and had a very good and productive meeting with him. He filed my husband's tax within 5 minutes and also helped us out with other concerns very diligently. Would definitely refer him to my friends.

PissedConsumer1599308

We have used H &;;;;;;;;;;;;;;;;;;; R for YEARS! Got a notice from IRS that we owed $10.500. from 2017, OK... just go to our local office to clear it up. Got insurance to do this, ok.... sure enough it was their mistake. My mother died and I got two payments through her estate which were in our...

Sarah H

Staff

4 (5 reviews)

1.8 (279 reviews)

Reviewer's quote

Softron Newmarket office has very amazing staff. Sam the manager reviewed all the documents to make sure its all properly done and no receipt is missing. Very quick response and I dont have to wait long time...

Tomas T

The program has bugs and the staff is incompetent and rude. One of my credits was not calculating, so I contacted customer support. After 45 minutes of going through help pages with her, she said if I needed more assistance I would have to upgrade to talk to a tax expert...

PissedConsumer1202718

Softron Tax and Hr Block Pros and Cons

Pros

No votes

Tax preparer
Customer service
Technology

Cons

Transperancy
Being blindsided by the cost of a routine tax return

Customer service
Inexperienced tax preparer
No refund after error

Softron Tax and Hr Block Most Positive Reviews

Top rated reviews

I have used the expertise of Softron for several years now. Amit Patel at Centrepoint has taken all the headache of tax...

my emerald card people at the bank keep telling me I have one dollar on my card thats embrassing

Softron Tax and Hr Block Most Critical Reviews

Lowest rated reviews

Hi We Becareful with this tax office. They are not trasperant. If you go there for enquiry, they do something add or...

I went to H&R Block this year expecting to get the same great service i received last year. After calling the...

Softron Tax and Hr Block Latest Reviews

Recent published reviews

Pathetic behaviour . Very rude dealing. The lady os very arrogant and stubborn she gave appointment and then said you...

Read all 20 reviews

Was denied. First time in 5 years. Nothing has changed. Emerald advance is a scam now.

Read all 1050 reviews

Softron Tax and Hr Block Products and Services

Most reviewed product and services

Softron Tax Tax Refund (4 reviews)
Softron Tax Tax Preparation (2 reviews)
Softron Tax Tax Return (1 review)

Hr Block Tax Preparation (129 reviews)
Hr Block Tax Refund (52 reviews)
Hr Block Emerald Prepaid Card (46 reviews)

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