PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Liberty Tax and Hr Block as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Liberty Tax
Hr Block

Liberty Tax and Hr Block Overview

Total reviews
278
1152
Company responses
0
0
Issues resolved
2
6

Liberty Tax and Hr Block Consumer Ratings

Rank
36 out of 216 in Taxes category
30 out of 216 in Taxes category
Customer service
27 in category
24 in category
Discounts and Special Offers
21 in category
18 in category
Reliability
24 in category
19 in category
Diversity of Products or Services
26 in category
20 in category

Liberty Tax and Hr Block Rating Details

Customer service
1.4 (118 reviews)
1.5 (341 reviews)
Reviewer's quote

...I did like the help I got from customer service but dont remember her name. She was so sweet and explained things more..

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Called the customer service line they said it never happen when clearly its on my capital one statement so long story short this bank or branch of the bank for emerald card Screwed me over an magically lost my money. Whoever Decided at H&R to partner with these people is *** retarded thanks for...

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Discounts and Special Offers
1.3 (102 reviews)
1.4 (265 reviews)
Reviewer's quote

I never received my refund check.

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I was told that I could have this money set aside and if I had an emergency or needed it for something special I could TRANSFER it onto my Emerald debit card that the rest of my refund was put on. A few months later, my family needed the money for an overdue bill. I got online to do the transfer...

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Reliability
1.2 (100 reviews)
1.5 (271 reviews)
Reviewer's quote

Over priced yet incompetent. Mariela made mistakes on my taxes two years in a row. I haven't her any response from her or the owner of this office

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Wayfair took $555.18 and has refused to refund me my money back. So with that being said I've been trying to figure out how to get my refund back. So far no luck!! The picture is for some reason not coming out good!!!

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Diversity of Products or Services
1.5 (98 reviews)
1.7 (287 reviews)
Reviewer's quote

...00 for her services. I feel scammed. I feel it was very unprofessional for the lady to gave my information 2 weeks and my taxes still did not get filed and now I'm out my economic impact payment with no way to see what's happening with it...

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...You will be expected to sell products like Tax Identity Shield although no clients ever seemed to benefit from the product. Since managers have no tax experience a preparer should expect to get no help from them. Suggestions and any sort of criticism is expressly ignored...

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Liberty Tax and Hr Block Pros and Cons

Pros
  • No pros
  • Cordial staff
  • 3512
  • Tax preparer
  • Customer service
  • Accountant who prepared my taxes
Cons
  • Dont check their work properly
  • Rude behavior
  • Deceitful practice
  • Customer service
  • Inexperienced tax preparer
  • No refund after error

Liberty Tax and Hr Block Most Positive Reviews

Top rated reviews
5

Went to Liberty in Walker La. Brought paper work home. My son noticed an error. Brought it to a CPA. She corrected...

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5

my emerald card people at the bank keep telling me I have one dollar on my card thats embrassing

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5

I went into Liberty Tax Service in Cedar Park. Was greeted immediately by a lady who was very intelligent with her...

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5

Three Years ago my regular tax lady passed away from cancer. She had been doing my taxes about over 15 years. Well we...

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Liberty Tax and Hr Block Most Critical Reviews

Lowest rated reviews
1

going the school is joke the previous tax preparers hustle for students to attend a class taught by a previous tax...

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1

I went to H&R Block this year expecting to get the same great service i received last year. After calling the...

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1

They lied to me a and said 7 - 10 days. Charged me $599.00 and are not concerned about anything but there money....

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1

I called about a month ago to have an extra card on my account closed out, that was supposed to be closed out at the...

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Liberty Tax and Hr Block Latest Reviews

Recent published reviews
No votes

I had my 2016 and 2017 taxes done by Liberty Tax at 5870 Veterans Pkwy, Columbus, GA. I got my return in 2016, but in 20...

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3.9

Wayfair took $555.18 and has refused to refund me my money back. So with that being said I've been trying to figure out...

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1

I never received my refund check.

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1

I used the Emerald card Emerald card to pay one of my capital one card the money was sent back because they could not...

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Liberty Tax and Hr Block Products and Services

Most reviewed product and services
  • Liberty Tax Tax Preparation (111 reviews)
  • Liberty Tax Tax Return (30 reviews)
  • Liberty Tax Customer Care (18 reviews)
  • Hr Block Tax Preparation (138 reviews)
  • Hr Block Tax Refund (52 reviews)
  • Hr Block Emerald Prepaid Card (51 reviews)