PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Liberty Tax and Hr Block as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Liberty Tax
Hr Block

Liberty Tax and Hr Block Overview

Total reviews 282 1192
Company responses 0 0
Issues resolved 2 6

Liberty Tax and Hr Block Consumer Ratings

Rank
37 out of 223 in Taxes category
30 out of 223 in Taxes category
Customer service
24 in category
No votes
Discounts and Special Offers
20 in category
No votes
Reliability
25 in category
No votes
Diversity of Products or Services
25 in category
No votes

Liberty Tax and Hr Block Rating Details

Customer service
1.4 (119 reviews)
No votes
Reviewer's quote

...I did like the help I got from customer service but dont remember her name. She was so sweet and explained things more..

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...Terrible customer service..

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Discounts and Special Offers
1.3 (104 reviews)
No votes
Reviewer's quote

Waiting on call back from local branchThey have not returned any of my calls

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I was told that I could have this money set aside and if I had an emergency or needed it for something special I could TRANSFER it onto my Emerald debit card that the rest of my refund was put on. A few months later, my family needed the money for an overdue bill. I got online to do the transfer...

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Reliability
1.2 (101 reviews)
No votes
Reviewer's quote

I had been employed at Liberty Tax for almost 2 years. I received a text saying someone was going to pick up computer at my house, I was working from home. I called manager and asked if he now wanted me to work at office. He said well no, this isnt working out. I asked are you firing me. Um um um...

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While I have the 2020 tax calculation software downloaded, I've still received NOTHING regarding the backup CD. HR Block has not contacted me in any way regarding the CD.

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Diversity of Products or Services
1.5 (99 reviews)
No votes
Reviewer's quote

...00 for her services. I feel scammed. I feel it was very unprofessional for the lady to gave my information 2 weeks and my taxes still did not get filed and now I'm out my economic impact payment with no way to see what's happening with it...

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There is no reason why I was charged for unsolicited HR Block deluxe services for additional form/ calculation to calculate AMT. I would like a full refund of $50 charged for state tax refund and federal fund filing fees and any other associated costs and unsolicited service but have found it is...

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Liberty Tax and Hr Block Pros and Cons

Pros
  • No pros
  • Cordial staff
  • 3512
  • Tax preparer
  • Customer service
  • Technology
Cons
  • Dont check their work properly
  • Rude behavior
  • Deceitful practice
  • Customer service
  • Inexperienced tax preparer
  • No refund after error

Liberty Tax and Hr Block Most Positive Reviews

Top rated reviews
5

Went to Liberty in Walker La. Brought paper work home. My son noticed an error. Brought it to a CPA. She corrected...

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5

my emerald card people at the bank keep telling me I have one dollar on my card thats embrassing

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5

I went into Liberty Tax Service in Cedar Park. Was greeted immediately by a lady who was very intelligent with her...

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5

Three Years ago my regular tax lady passed away from cancer. She had been doing my taxes about over 15 years. Well we...

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Liberty Tax and Hr Block Most Critical Reviews

Lowest rated reviews
1

going the school is joke the previous tax preparers hustle for students to attend a class taught by a previous tax...

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1

I went to H&R Block this year expecting to get the same great service i received last year. After calling the...

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1

They lied to me a and said 7 - 10 days. Charged me $599.00 and are not concerned about anything but there money....

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1

I called about a month ago to have an extra card on my account closed out, that was supposed to be closed out at the...

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Liberty Tax and Hr Block Latest Reviews

Recent published reviews
No votes

I am very unhappy that my taxes was placed in the wrong hands apparently

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4.3

Ordered online and paid $24.95 for 2020 deluxe + state software plus back up CD for additional $9.99. Received down...

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1.1

Waiting on call back from local branch
They have not returned any of my calls

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No votes

I need the information of my tax return for 2018 and 2019.

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Liberty Tax and Hr Block Products and Services

Most reviewed product and services
  • Liberty Tax Tax Preparation (111 reviews)
  • Liberty Tax Tax Return (30 reviews)
  • Liberty Tax Manager (4 reviews)
  • Hr Block Tax Preparation (139 reviews)
  • Hr Block Tax Refund (53 reviews)
  • Hr Block Emerald Prepaid Card (52 reviews)