PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hr Block and Liberty Tax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hr Block
Liberty Tax

Hr Block and Liberty Tax Overview

Total reviews 1181 281
Company responses 0 0
Issues resolved 6 2

Hr Block and Liberty Tax Consumer Ratings

Rank
30 out of 222 in Taxes category
37 out of 222 in Taxes category
Customer service
23 in category
No votes
Price Affordability
20 in category
No votes
Diversity of Products or Services
20 in category
No votes
Website
24 in category
No votes

Hr Block and Liberty Tax Rating Details

Customer service
1.5 (350 reviews)
No votes
Reviewer's quote

...Customer Service is down right sickening and unprofessional..

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...I did like the help I got from customer service but dont remember her name. She was so sweet and explained things more..

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Price Affordability
1.5 (301 reviews)
No votes
Reviewer's quote

If you visit a retail establishment, expect that your taxes will be done correctly but also expect to get screwed on price. Tax pros are required to sell useless extras like Tax Identity Shield and Peace of Mind. Also expect a sales pitch for the Emerald Card, and a sales pitch to have the fees...

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...the price was $371. 00...

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Diversity of Products or Services
1.7 (299 reviews)
No votes
Reviewer's quote

There is no reason why I was charged for unsolicited HR Block deluxe services for additional form/ calculation to calculate AMT. I would like a full refund of $50 charged for state tax refund and federal fund filing fees and any other associated costs and unsolicited service but have found it is...

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...00 for her services. I feel scammed. I feel it was very unprofessional for the lady to gave my information 2 weeks and my taxes still did not get filed and now I'm out my economic impact payment with no way to see what's happening with it...

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Website
1.8 (299 reviews)
No votes
Reviewer's quote

...GOV website that they've even been received! I paid $114. 00 and for what?..

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The same exact refund I filed is listed on their website for $89!!?!! I feel so ashamed for trusting this place to file for me and being stupid enough to sign my forms to submit before asking for an invoice. I wish this place would go out of business. In the meantime, I can assure you that every...

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Hr Block and Liberty Tax Pros and Cons

Pros
  • Tax preparer
  • Customer service
  • Technology
  • No pros
  • Cordial staff
  • 3512
Cons
  • Customer service
  • Inexperienced tax preparer
  • No refund after error
  • Dont check their work properly
  • Rude behavior
  • Deceitful practice

Hr Block and Liberty Tax Most Positive Reviews

Top rated reviews
5

my emerald card people at the bank keep telling me I have one dollar on my card thats embrassing

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5

Went to Liberty in Walker La. Brought paper work home. My son noticed an error. Brought it to a CPA. She corrected...

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5

Three Years ago my regular tax lady passed away from cancer. She had been doing my taxes about over 15 years. Well we...

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5

I went into Liberty Tax Service in Cedar Park. Was greeted immediately by a lady who was very intelligent with her...

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Hr Block and Liberty Tax Most Critical Reviews

Lowest rated reviews
1

I went to H&R Block this year expecting to get the same great service i received last year. After calling the...

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1

going the school is joke the previous tax preparers hustle for students to attend a class taught by a previous tax...

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1

I called about a month ago to have an extra card on my account closed out, that was supposed to be closed out at the...

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1

They lied to me a and said 7 - 10 days. Charged me $599.00 and are not concerned about anything but there money....

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Hr Block and Liberty Tax Latest Reviews

Recent published reviews
1

I was double charged for my advance. I called in April because due to the pandemic I received a stimulus the took my...

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1.1

Waiting on call back from local branch
They have not returned any of my calls

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1.9

I have tried three times to call the help line and have been disconnected each due to a high influx of calls. I am...

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No votes

I went in to have my taxes done, the preparer said I owed money, I said it is impossible. I asked him to file an...

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Hr Block and Liberty Tax Products and Services

Most reviewed product and services
  • Hr Block Tax Preparation (139 reviews)
  • Hr Block Tax Refund (53 reviews)
  • Hr Block Emerald Prepaid Card (52 reviews)
  • Liberty Tax Tax Preparation (111 reviews)
  • Liberty Tax Tax Return (30 reviews)
  • Liberty Tax Manager (4 reviews)