PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hr Block and Liberty Tax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hr Block
Liberty Tax

Hr Block and Liberty Tax Overview

Total reviews 1266 287
Company responses 0 0
Issues resolved 6 2

Hr Block and Liberty Tax Consumer Ratings

Rank
30 out of 196 in Taxes category
38 out of 196 in Taxes category
Customer service
24 in category
25 in category
Website
25 in category
29 in category
Diversity of Products or Services
21 in category
25 in category
Price Affordability
21 in category
25 in category

Hr Block and Liberty Tax Rating Details

Customer service
1.5 (384 reviews)
1.4 (120 reviews)
Reviewer's quote

...experience? Brittany D (1/18/2021 5:11:58 PM): sure let me find that for you Brittany D (1/18/2021 5:16:18 PM): The only phone number I can find is the customer service one you are already on but there is a mailing address for our corporate office H&R Block World Headquarters One H&R Block Way Kansas City, MO 64105 GINA (1/18/2021 5:16:33 PM): Any email address? Brittany D (1/18/2021 5:17:39 PM): Complaint via Phone...

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...I did like the help I got from customer service but dont remember her name. She was so sweet and explained things more..

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Website
1.8 (331 reviews)
1.6 (99 reviews)
Reviewer's quote

...There is no alternative way to contact the fraud department to verify my transactions or a way to log a case via phone, email, or through their website. This is an unacceptable way to treat your customers, no help, no resolution, no eta....

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The same exact refund I filed is listed on their website for $89!!?!! I feel so ashamed for trusting this place to file for me and being stupid enough to sign my forms to submit before asking for an invoice. I wish this place would go out of business. In the meantime, I can assure you that every...

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Diversity of Products or Services
1.7 (330 reviews)
1.5 (100 reviews)
Reviewer's quote

...Emerald card services is the worse of any debit card services I've experienced. I WILL NOT BE FILING MY 2021 TAXES WITH H&R BLOCK NEXT YEAR!!!..

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...00 for her services. I feel scammed. I feel it was very unprofessional for the lady to gave my information 2 weeks and my taxes still did not get filed and now I'm out my economic impact payment with no way to see what's happening with it...

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Price Affordability
1.5 (327 reviews)
1.4 (89 reviews)
Reviewer's quote

...i use the online tax software and they are paid fully for an agreed upon price at the time my refund is transmitted a year ago..

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...the price was $371. 00...

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Hr Block and Liberty Tax Pros and Cons

Pros
  • Tax preparer
  • Customer service
  • Technology
  • No pros
  • Unknowledgeable preparers
  • Cordial staff
Cons
  • Customer service
  • No refund after error
  • Inexperienced tax preparer
  • Dont check their work properly
  • Rude behavior
  • Deceitful practice

Hr Block and Liberty Tax Most Positive Reviews

Top rated reviews
5

my emerald card people at the bank keep telling me I have one dollar on my card thats embrassing

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5

Went to Liberty in Walker La. Brought paper work home. My son noticed an error. Brought it to a CPA. She corrected...

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5

Three Years ago my regular tax lady passed away from cancer. She had been doing my taxes about over 15 years. Well we...

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5

I went into Liberty Tax Service in Cedar Park. Was greeted immediately by a lady who was very intelligent with her...

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Hr Block and Liberty Tax Most Critical Reviews

Lowest rated reviews
1

I went to H&R Block this year expecting to get the same great service i received last year. After calling the...

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1

going the school is joke the previous tax preparers hustle for students to attend a class taught by a previous tax...

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1

I called about a month ago to have an extra card on my account closed out, that was supposed to be closed out at the...

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1

They lied to me a and said 7 - 10 days. Charged me $599.00 and are not concerned about anything but there money....

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Hr Block and Liberty Tax Latest Reviews

Recent published reviews
1

Representative at emerald card will not process my return payment from Walmart. It's been well over 5 days, and Walmart...

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No votes

I havent received my state return and liberty tax preparer dont have the professionalism to resolve the matter for me...

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1

I filed my taxes on March 19,2020. I never had any update on my refund until August 2020 when I received a letter from t...

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2.1

I had problems with my stimulus check I tried calling them for days after being on hold for hours and not getting...

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Hr Block and Liberty Tax Products and Services

Most reviewed product and services
  • Hr Block Tax Preparation (141 reviews)
  • Hr Block Tax Refund (53 reviews)
  • Hr Block Emerald Prepaid Card (53 reviews)
  • Liberty Tax Tax Preparation (112 reviews)
  • Liberty Tax Tax Return (30 reviews)
  • Liberty Tax Manager (4 reviews)