PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hr Block and Liberty Tax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hr Block
Liberty Tax

Hr Block and Liberty Tax Overview

Total reviews
1149
276
Company responses
0
0
Issues resolved
6
2

Hr Block and Liberty Tax Consumer Ratings

Rank
30 out of 215 in Taxes category
35 out of 215 in Taxes category
Customer service
23 in category
26 in category
Price Affordability
19 in category
22 in category
Diversity of Products or Services
19 in category
25 in category
Website
22 in category
28 in category

Hr Block and Liberty Tax Rating Details

Customer service
1.5 (338 reviews)
1.4 (117 reviews)
Reviewer's quote

No one at h and r block locations or their customer service number can help and just redirect me to keep calling emerald card. Received letters today from President trump saying our stimulus payments were direct deposited on April 15th. Are you people kidding me?? We are losing EVERYTHING and you...

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...I did like the help I got from customer service but dont remember her name. She was so sweet and explained things more..

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Price Affordability
1.5 (285 reviews)
1.3 (87 reviews)
Reviewer's quote

...The agent never informed me of the price to file my taxes up front would be $170 per document. I saw a commercial on tv saying you all are suppose to inform clients ahead of time of the price. When I signed, I thought I was signing saying all of the documents that I provided were correct...

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...the price was $371. 00...

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Diversity of Products or Services
1.7 (284 reviews)
1.5 (98 reviews)
Reviewer's quote

...You will be expected to sell products like Tax Identity Shield although no clients ever seemed to benefit from the product. Since managers have no tax experience a preparer should expect to get no help from them. Suggestions and any sort of criticism is expressly ignored...

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...00 for her services. I feel scammed. I feel it was very unprofessional for the lady to gave my information 2 weeks and my taxes still did not get filed and now I'm out my economic impact payment with no way to see what's happening with it...

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Website
1.8 (279 reviews)
1.6 (96 reviews)
Reviewer's quote

...I had to check the IRS website to find out they have none of my info..

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The same exact refund I filed is listed on their website for $89!!?!! I feel so ashamed for trusting this place to file for me and being stupid enough to sign my forms to submit before asking for an invoice. I wish this place would go out of business. In the meantime, I can assure you that every...

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Hr Block and Liberty Tax Pros and Cons

Pros
  • Tax preparer
  • Customer service
  • Accountant who prepared my taxes
  • No pros
  • Cordial staff
  • 3512
Cons
  • Customer service
  • Inexperienced tax preparer
  • No refund after error
  • Dont check their work properly
  • Rude behavior
  • Deceitful practice

Hr Block and Liberty Tax Most Positive Reviews

Top rated reviews
5

my emerald card people at the bank keep telling me I have one dollar on my card thats embrassing

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5

Went to Liberty in Walker La. Brought paper work home. My son noticed an error. Brought it to a CPA. She corrected...

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5

Three Years ago my regular tax lady passed away from cancer. She had been doing my taxes about over 15 years. Well we...

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5

I went into Liberty Tax Service in Cedar Park. Was greeted immediately by a lady who was very intelligent with her...

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Hr Block and Liberty Tax Most Critical Reviews

Lowest rated reviews
1

I went to H&R Block this year expecting to get the same great service i received last year. After calling the...

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1

going the school is joke the previous tax preparers hustle for students to attend a class taught by a previous tax...

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1

I called about a month ago to have an extra card on my account closed out, that was supposed to be closed out at the...

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1

They lied to me a and said 7 - 10 days. Charged me $599.00 and are not concerned about anything but there money....

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Hr Block and Liberty Tax Latest Reviews

Recent published reviews
No votes

I did not complete or file my income tax return with HRBlock because of their inaccurate system.
Now they do not want to...

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1

Over priced yet incompetent. Mariela made mistakes on my taxes two years in a row. I haven't her any response from her...

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No votes

Stimulus money was deposited on may 20th 2020 to wrong account number i didn't realize this till it didnt enter in to...

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No votes

Called to tell the owner I needed an amendment as well as they filled me the wrong status and the Owner told me to not...

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Hr Block and Liberty Tax Products and Services

Most reviewed product and services
  • Hr Block Tax Preparation (137 reviews)
  • Hr Block Tax Refund (52 reviews)
  • Hr Block Emerald Prepaid Card (51 reviews)
  • Liberty Tax Tax Preparation (111 reviews)
  • Liberty Tax Tax Return (30 reviews)
  • Liberty Tax Customer Care (17 reviews)