PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hr Block and Liberty Tax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hr Block
Liberty Tax

Hr Block and Liberty Tax Overview

Total reviews
1042
241
Company responses
0
0
Issues resolved
6
2

Hr Block was first mentioned on PissedConsumer on Feb 22, 2008 and since then this brand received 1042 reviews. It is 801 reviews more than Liberty Tax received since Jan 8, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Hr Block customer support team and Liberty Tax customer service.

Hr Block and Liberty Tax Consumer Ratings

Rank
26 out of 279 in Taxes category
29 out of 279 in Taxes category
Customer service
22 in category
23 in category
Staff
18 in category
22 in category
Price Affordability
18 in category
22 in category

According to consumer ratings and reviews, Hr Block ranks 3 points higher in the Taxes category than Liberty Tax. People gave Hr Block 1.6 stars for Customer service criterion in Taxes category and it is 40 points higher than the worst rated brand in this category. At the same time, Liberty Tax was rated 1.5 stars for Customer service criterion in this category and it is 39 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Hr Block has a higher rating than Liberty Tax. Regarding Price Affordability criterion, consumers gave Hr Block 1.5 stars and it is 71% greater than other in category. Liberty Tax however was rated 1.3 stars and it is 65% greater than other in category.

Hr Block and Liberty Tax Rating Details

Customer service
1.6 (290 reviews)
1.5 (104 reviews)
Reviewer's quote

...After being hung up on 3x by customer service a supervisor said i had to wait until midnight for the card (what a joke) and make sure to check my mailbox again. Its not their problem if I hadnt received the card. During this time an ACH of 171...

Shmiel

...I did like the help I got from customer service but dont remember her name. She was so sweet and explained things more..

PissedConsumer1583644
Staff
1.8 (275 reviews)
1.6 (93 reviews)
Reviewer's quote

The program has bugs and the staff is incompetent and rude. One of my credits was not calculating, so I contacted customer support. After 45 minutes of going through help pages with her, she said if I needed more assistance I would have to upgrade to talk to a tax expert...

PissedConsumer1202718

...This is a 31% Tax Rate on our income!!!! The thing that floors me is that your staff was totally nonchalant about the whole thing. I am attaching copies of these two forms. I will never ever ever ever ever recommend ANYONE to you people!!!! ..

PissedConsumer1031995
Price Affordability
1.5 (237 reviews)
1.3 (72 reviews)
Reviewer's quote

BEWARE!!! You are not told the price for the tax preparation until they are done, as well as they tell you after all is said and done, that you don’t qualify for the rapid refund because your refund is under $1000. They should be decent enough to tell tax filers that it would be a lot cheaper for...

SHANON W

...the price was $371. 00...

PissedConsumer1192089

Hr Block and Liberty Tax Pros and Cons

Pros
  • Tax preparer
  • Customer service
  • Technology
  • 3512
Cons
  • Customer service
  • Inexperienced tax preparer
  • No refund after error
  • Rude behavior
  • Dont check their work properly
  • Disorganised

Hr Block and Liberty Tax Most Positive Reviews

Top rated reviews
5

my emerald card people at the bank keep telling me I have one dollar on my card thats embrassing

5

Went to Liberty in Walker La. Brought paper work home. My son noticed an error. Brought it to a CPA. She corrected...

Hr Block and Liberty Tax Most Critical Reviews

Lowest rated reviews
1

I went to H&R Block this year expecting to get the same great service i received last year. After calling the...

1

going the school is joke the previous tax preparers hustle for students to attend a class taught by a previous tax...

Hr Block and Liberty Tax Latest Reviews

Recent published reviews
1

i was denied a emerald avance due too applying 4 credit card

Read all 1042 reviews

hi my name is Simone Dawson and my telephone number is . 201-598-4741 and consider getting a copy of my 2015. tax...

Read all 241 reviews

Hr Block and Liberty Tax Products and Services

Most reviewed product and services
  • Hr Block Tax Preparation (126 reviews)
  • Hr Block Tax Refund (52 reviews)
  • Hr Block Emerald Prepaid Card (45 reviews)
  • Liberty Tax Tax Preparation (103 reviews)
  • Liberty Tax Tax Return (25 reviews)
  • Liberty Tax Customer Care (15 reviews)