PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lacerte Software and Hr Block as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lacerte Software
Hr Block

Lacerte Software and Hr Block Overview

Total reviews 12 1181
Company responses 0 0
Issues resolved 0 6

Lacerte Software and Hr Block Consumer Ratings

Rank
195 out of 1074 in Software category
30 out of 222 in Taxes category
Product or Service Quality
171 in category
22 in category
Value for money
133 in category
21 in category
Price Affordability
224 in category
20 in category
Website
206 in category
24 in category

Lacerte Software and Hr Block Rating Details

Product or Service Quality
1.3 (6 reviews)
1.5 (282 reviews)
Reviewer's quote

The product has been excellent up to the point when Intuit Systems purchased them. There are more and more program defects, [no longer computes Florida depreciation property, new programming on Qualified Business Income Deduction has limitations and limitations on e-Filing functionality]. The...

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There is no reason why I was charged for unsolicited HR Block deluxe services for additional form/ calculation to calculate AMT. I would like a full refund of $50 charged for state tax refund and federal fund filing fees and any other associated costs and unsolicited service but have found it is...

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Value for money
1.6 (5 reviews)
1.4 (250 reviews)
Reviewer's quote

...The company doesnt value customers..

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...My unemployment is linked to this card along with stimulus, this is the only reason I havent cut the card up , This isnt the first time theyve withheld my money..

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Price Affordability
1 (5 reviews)
1.5 (301 reviews)
Reviewer's quote

April 3rd 2018 - Made us do an update during the day. After the update I can't login. Every computer in our office is in the same situation. When you call customer support you can't even talk to a person. You do get a recording saying we are aware that no one can get into the program. At this time...

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If you visit a retail establishment, expect that your taxes will be done correctly but also expect to get screwed on price. Tax pros are required to sell useless extras like Tax Identity Shield and Peace of Mind. Also expect a sales pitch for the Emerald Card, and a sales pitch to have the fees...

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Website
1.4 (5 reviews)
1.8 (299 reviews)
Reviewer's quote

I have been a lacerte pro series customer for 20 years. I have made 4 phone calls trying to get my 2017 tax software updated and my clients information brought forward from 2016. every service rep has been unable to do it correctly. I am now waiting for over 30 minutes to get thru to try it again,...

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...GOV website that they've even been received! I paid $114. 00 and for what?..

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Lacerte Software and Hr Block Pros and Cons

Pros
  • Ease of use
  • Tax preparer
  • Customer service
  • Technology
Cons
  • Poor design of software and poor tecnical support
  • Customer service
  • Inexperienced tax preparer
  • No refund after error

Lacerte Software and Hr Block Most Positive Reviews

Top rated reviews
3.3

I have been a Lacerte user for more than 25 years. The product has been excellent up to the point when Intuit Systems pu...

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5

my emerald card people at the bank keep telling me I have one dollar on my card thats embrassing

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No votes
5

Three Years ago my regular tax lady passed away from cancer. She had been doing my taxes about over 15 years. Well we...

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Lacerte Software and Hr Block Most Critical Reviews

Lowest rated reviews
1

I have been a lacerte pro series customer for 20 years. I have made 4 phone calls trying to get my 2017 tax software...

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1

I went to H&R Block this year expecting to get the same great service i received last year. After calling the...

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1.1

My company is a small CPA firm in NYC. We've been subscribing to Lacerte's tax software for the past 4 tax seasons....

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1

I called about a month ago to have an extra card on my account closed out, that was supposed to be closed out at the...

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Lacerte Software and Hr Block Latest Reviews

Recent published reviews
1.8

Ive been a customer for twenty years and paid over $200,000. Called in timely for renewal but was required to speak...

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1

I was double charged for my advance. I called in April because due to the pandemic I received a stimulus the took my...

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1.5

April 3rd 2018 - Made us do an update during the day. After the update I can't login. Every computer in our office is in...

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1.9

I have tried three times to call the help line and have been disconnected each due to a high influx of calls. I am...

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Lacerte Software and Hr Block Products and Services

Most reviewed product and services
  • Lacerte Software Tax Software (7 reviews)
  • Lacerte Software Technical Support (2 reviews)
  • Hr Block Tax Preparation (139 reviews)
  • Hr Block Tax Refund (53 reviews)
  • Hr Block Emerald Prepaid Card (52 reviews)