PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jackson Hewitt and Hr Block as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jackson Hewitt
Hr Block

Jackson Hewitt and Hr Block Overview

Total reviews
883
1152
Company responses
0
0
Issues resolved
5
6

Jackson Hewitt and Hr Block Consumer Ratings

Rank
32 out of 216 in Taxes category
30 out of 216 in Taxes category
Customer service
22 in category
24 in category
Website
30 in category
22 in category
Price Affordability
21 in category
19 in category
Diversity of Products or Services
27 in category
20 in category

Jackson Hewitt and Hr Block Rating Details

Customer service
1.6 (281 reviews)
1.5 (341 reviews)
Reviewer's quote

I tried to change my address on my Jackson and Hewitt account, call customer service, chat line and call office location. No response to either of these support centers. What a disgrace..

Read full review

Called the customer service line they said it never happen when clearly its on my capital one statement so long story short this bank or branch of the bank for emerald card Screwed me over an magically lost my money. Whoever Decided at H&R to partner with these people is *** retarded thanks for...

Read full review
Website
1.5 (254 reviews)
1.8 (282 reviews)
Reviewer's quote

They have dead links on the website and every time I try to call their Bank it's closed even though I checked the business hours and nobody knows any answers..

Read full review

...I had to check the IRS website to find out they have none of my info..

Read full review
Price Affordability
1.4 (254 reviews)
1.5 (288 reviews)
Reviewer's quote

Did so much research prior to choosing Jackson Hewitt, & every single thing I read on their website, every single phone call I made to get quote on price (explaining EXACTLY what deductions etc I was anticipating), I was repeatedly quoted/in person & on website, $48. 00 TOTAL. WHY IN GOD'S...

Read full review

...The agent never informed me of the price to file my taxes up front would be $170 per document. I saw a commercial on tv saying you all are suppose to inform clients ahead of time of the price. When I signed, I thought I was signing saying all of the documents that I provided were correct...

Read full review
Diversity of Products or Services
1.5 (252 reviews)
1.7 (287 reviews)
Reviewer's quote

...Next year I will not be using your services to file my taxes. going somewhere else to get them done...

Read full review

...You will be expected to sell products like Tax Identity Shield although no clients ever seemed to benefit from the product. Since managers have no tax experience a preparer should expect to get no help from them. Suggestions and any sort of criticism is expressly ignored...

Read full review

Jackson Hewitt and Hr Block Pros and Cons

Pros
  • I have been using it for years
  • Refund advance
  • Person who did my taxes was good
  • Tax preparer
  • Customer service
  • Accountant who prepared my taxes
Cons
  • Customer service
  • False advertisement
  • Lack of communication
  • Customer service
  • Inexperienced tax preparer
  • No refund after error

Jackson Hewitt and Hr Block Most Positive Reviews

Top rated reviews
5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

Read full review
5

my emerald card people at the bank keep telling me I have one dollar on my card thats embrassing

Read full review
5

First of all know one can claim an dependent without an social security number OK.Second of all you where sitting right...

Read full review
5

Three Years ago my regular tax lady passed away from cancer. She had been doing my taxes about over 15 years. Well we...

Read full review

Jackson Hewitt and Hr Block Most Critical Reviews

Lowest rated reviews
1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

Read full review
1

I went to H&R Block this year expecting to get the same great service i received last year. After calling the...

Read full review
1

It's December 2014. Here are my experiences with this mess of a company. Four issues: 1. I fell for a scam by J.H. i...

Read full review
1

I called about a month ago to have an extra card on my account closed out, that was supposed to be closed out at the...

Read full review

Jackson Hewitt and Hr Block Latest Reviews

Recent published reviews
1

We filed our taxes jh and they have not sent the taxes into the the irs why not the Jackson Hewitt on cleavland ave in...

Read full review
3.9

Wayfair took $555.18 and has refused to refund me my money back. So with that being said I've been trying to figure out...

Read full review
1

Why has it been tow months and me and my wifes taxes have not been sent to the irs whats going on we need our tax...

Read full review
1

I used the Emerald card Emerald card to pay one of my capital one card the money was sent back because they could not...

Read full review

Jackson Hewitt and Hr Block Products and Services

Most reviewed product and services
  • Jackson Hewitt Tax Preparation (273 reviews)
  • Jackson Hewitt Tax Refund (84 reviews)
  • Jackson Hewitt Tax Return (42 reviews)
  • Hr Block Tax Preparation (138 reviews)
  • Hr Block Tax Refund (52 reviews)
  • Hr Block Emerald Prepaid Card (51 reviews)