PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jackson Hewitt and Hr Block as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jackson Hewitt
Hr Block

Jackson Hewitt and Hr Block Overview

Total reviews
742
1042
Company responses
0
0
Issues resolved
4
6

Hr Block was first mentioned on PissedConsumer on Feb 22, 2008 and since then this brand received 1042 reviews. It is 300 reviews more than Jackson Hewitt received since Mar 1, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Jackson Hewitt customer support team and Hr Block customer service.

Jackson Hewitt and Hr Block Consumer Ratings

Rank
28 out of 279 in Taxes category
26 out of 279 in Taxes category
Customer service
20 in category
22 in category
Staff
17 in category
18 in category
Website
26 in category
21 in category

According to consumer ratings and reviews, Hr Block ranks 2 points higher in the Taxes category than Jackson Hewitt. People gave Jackson Hewitt 1.6 stars for Customer service criterion in Taxes category and it is 42 points higher than the worst rated brand in this category. At the same time, Hr Block was rated 1.6 stars for Customer service criterion in this category and it is 40 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Hr Block has a higher rating than Hr Block. Regarding Website criterion, consumers gave Jackson Hewitt 1.5 stars and it is 58% greater than other in category. Hr Block however was rated 1.9 stars and it is 66% greater than other in category.

Jackson Hewitt and Hr Block Rating Details

Customer service
1.6 (242 reviews)
1.6 (290 reviews)
Reviewer's quote

Over charged from what was quoted, never receved state income tax of $600. When ask for asstance thay said your on your own call the state. Thay gave NO help!!

PissedConsumer1678694

...After being hung up on 3x by customer service a supervisor said i had to wait until midnight for the card (what a joke) and make sure to check my mailbox again. Its not their problem if I hadnt received the card. During this time an ACH of 171...

Shmiel
Staff
1.8 (235 reviews)
1.8 (275 reviews)
Reviewer's quote

Well they don't, the staff is not qualified all they care about is the money they are getting. Got audited by the IRS and they wouldn't help me correct their mistake, instead they made it worse and now got audited by the IRS again and have to pay for filling error. TERRIBLE DO NOT GO THERE, THEY...

PATRICIA A

The program has bugs and the staff is incompetent and rude. One of my credits was not calculating, so I contacted customer support. After 45 minutes of going through help pages with her, she said if I needed more assistance I would have to upgrade to talk to a tax expert...

PissedConsumer1202718
Website
1.5 (218 reviews)
1.9 (236 reviews)
Reviewer's quote

I am still waiting for funds to be put on my serve card that keeps being locked on the serve website. Also, should the representative that filed for me been able to see that I owed back child support? She never informed me of this and some or all of my funds are being used to offset this. Just...

Sarah P

Then she told us Refund Advance ended on 2/11/19, so we had to show her the H&R Bock website stating it was available through 2/28/19. So, after spending 1. 5 hours teaching the MANAGER how to do her job, and paying Over $400 in total fees, we were happy to be out of there with a $3000 loan against...

ALINA S

Jackson Hewitt and Hr Block Pros and Cons

Pros
  • I have been using it for years
  • Person who did my taxes was good
  • Refund advance
  • Tax preparer
  • Customer service
  • Technology
Cons
  • Customer service
  • False advertisement
  • Being lied to all the way through the process
  • Customer service
  • Inexperienced tax preparer
  • No refund after error

Jackson Hewitt and Hr Block Most Positive Reviews

Top rated reviews
5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

5

my emerald card people at the bank keep telling me I have one dollar on my card thats embrassing

Jackson Hewitt and Hr Block Most Critical Reviews

Lowest rated reviews
1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

1

I went to H&R Block this year expecting to get the same great service i received last year. After calling the...

Jackson Hewitt and Hr Block Latest Reviews

Recent published reviews

I want to apply for a loan

Read all 742 reviews
1

i was denied a emerald avance due too applying 4 credit card

Read all 1042 reviews

Jackson Hewitt and Hr Block Products and Services

Most reviewed product and services
  • Jackson Hewitt Tax Preparation (259 reviews)
  • Jackson Hewitt Tax Refund (83 reviews)
  • Jackson Hewitt Tax Return (24 reviews)
  • Hr Block Tax Preparation (126 reviews)
  • Hr Block Tax Refund (52 reviews)
  • Hr Block Emerald Prepaid Card (45 reviews)