PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jackson Hewitt and Hr Block as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jackson Hewitt
Hr Block

Jackson Hewitt and Hr Block Overview

Total reviews 882 1183
Company responses 0 0
Issues resolved 5 6

Jackson Hewitt and Hr Block Consumer Ratings

Rank
35 out of 221 in Taxes category
31 out of 221 in Taxes category
Customer service
22 in category
23 in category
Price Affordability
23 in category
20 in category
Diversity of Products or Services
26 in category
20 in category
Website
31 in category
23 in category

Jackson Hewitt and Hr Block Rating Details

Customer service
1.6 (281 reviews)
1.5 (350 reviews)
Reviewer's quote

I tried to change my address on my Jackson and Hewitt account, call customer service, chat line and call office location. No response to either of these support centers. What a disgrace..

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...Customer Service is down right sickening and unprofessional..

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Price Affordability
1.3 (257 reviews)
1.5 (301 reviews)
Reviewer's quote

Did so much research prior to choosing Jackson Hewitt, & every single thing I read on their website, every single phone call I made to get quote on price (explaining EXACTLY what deductions etc I was anticipating), I was repeatedly quoted/in person & on website, $48. 00 TOTAL. WHY IN GOD'S...

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If you visit a retail establishment, expect that your taxes will be done correctly but also expect to get screwed on price. Tax pros are required to sell useless extras like Tax Identity Shield and Peace of Mind. Also expect a sales pitch for the Emerald Card, and a sales pitch to have the fees...

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Diversity of Products or Services
1.5 (255 reviews)
1.7 (299 reviews)
Reviewer's quote

Might I suggest a less crude web address if your company is legitimate and willing to help people with tax preparation? AARP has been doing my taxes since 2009. I am a sr. citizen and my tax preparation usually takes about 10-15 minutes. I am no good at this government-required chore so it has been...

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There is no reason why I was charged for unsolicited HR Block deluxe services for additional form/ calculation to calculate AMT. I would like a full refund of $50 charged for state tax refund and federal fund filing fees and any other associated costs and unsolicited service but have found it is...

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Website
1.5 (254 reviews)
1.8 (299 reviews)
Reviewer's quote

They have dead links on the website and every time I try to call their Bank it's closed even though I checked the business hours and nobody knows any answers..

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...GOV website that they've even been received! I paid $114. 00 and for what?..

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Jackson Hewitt and Hr Block Pros and Cons

Pros
  • I have been using it for years
  • Refund advance
  • Person who did my taxes was good
  • Tax preparer
  • Customer service
  • Technology
Cons
  • Customer service
  • Lack of communication
  • False advertisement
  • Customer service
  • Inexperienced tax preparer
  • No refund after error

Jackson Hewitt and Hr Block Most Positive Reviews

Top rated reviews
5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

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5

my emerald card people at the bank keep telling me I have one dollar on my card thats embrassing

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5

First of all know one can claim an dependent without an social security number OK.Second of all you where sitting right...

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5

Three Years ago my regular tax lady passed away from cancer. She had been doing my taxes about over 15 years. Well we...

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Jackson Hewitt and Hr Block Most Critical Reviews

Lowest rated reviews
1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

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1

I went to H&R Block this year expecting to get the same great service i received last year. After calling the...

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1

It's December 2014. Here are my experiences with this mess of a company. Four issues: 1. I fell for a scam by J.H. i...

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1

I called about a month ago to have an extra card on my account closed out, that was supposed to be closed out at the...

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Jackson Hewitt and Hr Block Latest Reviews

Recent published reviews
No votes

I filed in Jan. Paid filing fees had to amend now im 6 days from my 60 day hold still no info i have went through the...

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1

I was double charged for my advance. I called in April because due to the pandemic I received a stimulus the took my...

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No votes

Jackson Hewitt put the wrong date of birth on my tax return which caused my tax return to be put into a delay for...

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1.9

I have tried three times to call the help line and have been disconnected each due to a high influx of calls. I am...

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Jackson Hewitt and Hr Block Products and Services

Most reviewed product and services
  • Jackson Hewitt Tax Preparation (273 reviews)
  • Jackson Hewitt Tax Refund (84 reviews)
  • Jackson Hewitt Tax Return (47 reviews)
  • Hr Block Tax Preparation (139 reviews)
  • Hr Block Tax Refund (53 reviews)
  • Hr Block Emerald Prepaid Card (51 reviews)