PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hr Block and Jackson Hewitt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hr Block
Jackson Hewitt

Hr Block and Jackson Hewitt Overview

Total reviews
1054
753
Company responses
0
0
Issues resolved
6
4

Hr Block was first mentioned on PissedConsumer on Feb 22, 2008 and since then this brand received 1054 reviews. It is 301 reviews more than Jackson Hewitt received since Mar 1, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Hr Block customer support team and Jackson Hewitt customer service.

Hr Block and Jackson Hewitt Consumer Ratings

Rank
25 out of 262 in Taxes category
28 out of 262 in Taxes category
Customer service
22 in category
20 in category
Staff
19 in category
18 in category
Diversity of Products or Services
19 in category
25 in category

According to consumer ratings and reviews, Hr Block ranks 3 points higher in the Taxes category than Jackson Hewitt. People gave Hr Block 1.6 stars for Customer service criterion in Taxes category and it is 41 points higher than the worst rated brand in this category. At the same time, Jackson Hewitt was rated 1.6 stars for Customer service criterion in this category and it is 43 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Jackson Hewitt has a higher rating than Jackson Hewitt. Regarding Diversity of Products or Services criterion, consumers gave Hr Block 1.7 stars and it is 70% greater than other in category. Jackson Hewitt however was rated 1.5 stars and it is 60% greater than other in category.

Hr Block and Jackson Hewitt Rating Details

Customer service
1.6 (295 reviews)
1.6 (243 reviews)
Reviewer's quote

...After being hung up on 3x by customer service a supervisor said i had to wait until midnight for the card (what a joke) and make sure to check my mailbox again. Its not their problem if I hadnt received the card. During this time an ACH of 171...

Shmiel

Customer service was a joke both women in the office are rude, in need of personal hygiene and could use new clothes. Both of them were wearing pants that were all tore up on the bottom from being walked on. One of them was wearing a filthy jean jacket that looks like it has never been washed, way...

PissedConsumer1458134
Staff
1.8 (282 reviews)
1.8 (237 reviews)
Reviewer's quote

The program has bugs and the staff is incompetent and rude. One of my credits was not calculating, so I contacted customer support. After 45 minutes of going through help pages with her, she said if I needed more assistance I would have to upgrade to talk to a tax expert...

PissedConsumer1202718

Well they don't, the staff is not qualified all they care about is the money they are getting. Got audited by the IRS and they wouldn't help me correct their mistake, instead they made it worse and now got audited by the IRS again and have to pay for filling error. TERRIBLE DO NOT GO THERE, THEY...

PATRICIA A
Diversity of Products or Services
1.7 (246 reviews)
1.5 (219 reviews)
Reviewer's quote

...Worst customer services ever . Didnt do anything to fix situations just would rather lose a customer . I also will not go back to H&R block like i have the last 10 yrs...

Dawn C

...Next year I will not be using your services to file my taxes. going somewhere else to get them done...

Aleeah

Hr Block and Jackson Hewitt Pros and Cons

Pros
  • Tax preparer
  • Customer service
  • Technology
  • I have been using it for years
  • Refund advance
  • Person who did my taxes was good
Cons
  • Customer service
  • Inexperienced tax preparer
  • No refund after error
  • Customer service
  • False advertisement
  • Disorganized

Hr Block and Jackson Hewitt Most Positive Reviews

Top rated reviews
5

my emerald card people at the bank keep telling me I have one dollar on my card thats embrassing

5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

Hr Block and Jackson Hewitt Most Critical Reviews

Lowest rated reviews
1

I went to H&R Block this year expecting to get the same great service i received last year. After calling the...

1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

Hr Block and Jackson Hewitt Latest Reviews

Recent published reviews
1.4

I have been a customer for 3 years with H&;;;;;;;R Block. I have for the last 2 years received the Emerald Advance....

Read all 1054 reviews
5

Wanted to know about my survey

Read all 753 reviews

Hr Block and Jackson Hewitt Products and Services

Most reviewed product and services
  • Hr Block Tax Preparation (129 reviews)
  • Hr Block Tax Refund (52 reviews)
  • Hr Block Emerald Prepaid Card (46 reviews)
  • Jackson Hewitt Tax Preparation (262 reviews)
  • Jackson Hewitt Tax Refund (83 reviews)
  • Jackson Hewitt Tax Return (24 reviews)