PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hr Block and Jackson Hewitt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hr Block
Jackson Hewitt

Hr Block and Jackson Hewitt Overview

Total reviews 1181 883
Company responses 0 0
Issues resolved 6 5

Hr Block and Jackson Hewitt Consumer Ratings

Rank
30 out of 222 in Taxes category
35 out of 222 in Taxes category
Customer service
23 in category
No votes
Price Affordability
20 in category
No votes
Website
24 in category
No votes
Diversity of Products or Services
20 in category
No votes

Hr Block and Jackson Hewitt Rating Details

Customer service
1.5 (350 reviews)
No votes
Reviewer's quote

...Customer Service is down right sickening and unprofessional..

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I tried to change my address on my Jackson and Hewitt account, call customer service, chat line and call office location. No response to either of these support centers. What a disgrace..

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Price Affordability
1.5 (301 reviews)
No votes
Reviewer's quote

If you visit a retail establishment, expect that your taxes will be done correctly but also expect to get screwed on price. Tax pros are required to sell useless extras like Tax Identity Shield and Peace of Mind. Also expect a sales pitch for the Emerald Card, and a sales pitch to have the fees...

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Did so much research prior to choosing Jackson Hewitt, & every single thing I read on their website, every single phone call I made to get quote on price (explaining EXACTLY what deductions etc I was anticipating), I was repeatedly quoted/in person & on website, $48. 00 TOTAL. WHY IN GOD'S...

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Website
1.8 (299 reviews)
No votes
Reviewer's quote

...GOV website that they've even been received! I paid $114. 00 and for what?..

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They have dead links on the website and every time I try to call their Bank it's closed even though I checked the business hours and nobody knows any answers..

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Diversity of Products or Services
1.7 (299 reviews)
No votes
Reviewer's quote

There is no reason why I was charged for unsolicited HR Block deluxe services for additional form/ calculation to calculate AMT. I would like a full refund of $50 charged for state tax refund and federal fund filing fees and any other associated costs and unsolicited service but have found it is...

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Might I suggest a less crude web address if your company is legitimate and willing to help people with tax preparation? AARP has been doing my taxes since 2009. I am a sr. citizen and my tax preparation usually takes about 10-15 minutes. I am no good at this government-required chore so it has been...

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Hr Block and Jackson Hewitt Pros and Cons

Pros
  • Tax preparer
  • Customer service
  • Technology
  • I have been using it for years
  • Refund advance
  • Person who did my taxes was good
Cons
  • Customer service
  • Inexperienced tax preparer
  • No refund after error
  • Customer service
  • Lack of communication
  • False advertisement

Hr Block and Jackson Hewitt Most Positive Reviews

Top rated reviews
5

my emerald card people at the bank keep telling me I have one dollar on my card thats embrassing

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5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

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5

Three Years ago my regular tax lady passed away from cancer. She had been doing my taxes about over 15 years. Well we...

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5

First of all know one can claim an dependent without an social security number OK.Second of all you where sitting right...

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Hr Block and Jackson Hewitt Most Critical Reviews

Lowest rated reviews
1

I went to H&R Block this year expecting to get the same great service i received last year. After calling the...

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1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

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1

I called about a month ago to have an extra card on my account closed out, that was supposed to be closed out at the...

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1

It's December 2014. Here are my experiences with this mess of a company. Four issues: 1. I fell for a scam by J.H. i...

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Hr Block and Jackson Hewitt Latest Reviews

Recent published reviews
1

I was double charged for my advance. I called in April because due to the pandemic I received a stimulus the took my...

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No votes

Did not answer the phone

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1.9

I have tried three times to call the help line and have been disconnected each due to a high influx of calls. I am...

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1.4

The company did call to let me know that they were not refunding me any of the money that i paid to have my taxes done...

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Hr Block and Jackson Hewitt Products and Services

Most reviewed product and services
  • Hr Block Tax Preparation (139 reviews)
  • Hr Block Tax Refund (53 reviews)
  • Hr Block Emerald Prepaid Card (52 reviews)
  • Jackson Hewitt Tax Preparation (273 reviews)
  • Jackson Hewitt Tax Refund (84 reviews)
  • Jackson Hewitt Tax Return (47 reviews)