PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hr Block and Jackson Hewitt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hr Block
Jackson Hewitt

Hr Block and Jackson Hewitt Overview

Total reviews
1181
889
Company responses
0
0
Issues resolved
6
5

Hr Block and Jackson Hewitt Consumer Ratings

Rank
29 out of 219 in Taxes category
33 out of 219 in Taxes category
Customer service
23 in category
21 in category
Price Affordability
19 in category
21 in category
Diversity of Products or Services
20 in category
26 in category
Website
23 in category
30 in category

Hr Block and Jackson Hewitt Rating Details

Customer service
1.5 (349 reviews)
1.6 (283 reviews)
Reviewer's quote

Customer service is ridiculous not even the brick and mortar office workers could get a phone number or any type of contact to resolve my issue from them. Very disappointed and frustrated at this point. Don't trust H&R Block with your funds, the company is totally gone under with their...

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I tried to change my address on my Jackson and Hewitt account, call customer service, chat line and call office location. No response to either of these support centers. What a disgrace..

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Price Affordability
1.5 (300 reviews)
1.4 (257 reviews)
Reviewer's quote

If you visit a retail establishment, expect that your taxes will be done correctly but also expect to get screwed on price. Tax pros are required to sell useless extras like Tax Identity Shield and Peace of Mind. Also expect a sales pitch for the Emerald Card, and a sales pitch to have the fees...

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Did so much research prior to choosing Jackson Hewitt, & every single thing I read on their website, every single phone call I made to get quote on price (explaining EXACTLY what deductions etc I was anticipating), I was repeatedly quoted/in person & on website, $48. 00 TOTAL. WHY IN GOD'S...

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Diversity of Products or Services
1.7 (297 reviews)
1.5 (255 reviews)
Reviewer's quote

Paid more than $100 worth of services. I still need to mail my own taxes because you refuse to pay postage. I was told there was no e-file only after I had completed payment...

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Might I suggest a less crude web address if your company is legitimate and willing to help people with tax preparation? AARP has been doing my taxes since 2009. I am a sr. citizen and my tax preparation usually takes about 10-15 minutes. I am no good at this government-required chore so it has been...

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Website
1.8 (296 reviews)
1.5 (256 reviews)
Reviewer's quote

...GOV website that they've even been received! I paid $114. 00 and for what?..

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They have dead links on the website and every time I try to call their Bank it's closed even though I checked the business hours and nobody knows any answers..

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Hr Block and Jackson Hewitt Pros and Cons

Pros
  • Tax preparer
  • Customer service
  • Accountant who prepared my taxes
  • I have been using it for years
  • Refund advance
  • Person who did my taxes was good
Cons
  • Customer service
  • Inexperienced tax preparer
  • No refund after error
  • Customer service
  • False advertisement
  • Lack of communication

Hr Block and Jackson Hewitt Most Positive Reviews

Top rated reviews
5

my emerald card people at the bank keep telling me I have one dollar on my card thats embrassing

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5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

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5

Three Years ago my regular tax lady passed away from cancer. She had been doing my taxes about over 15 years. Well we...

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5

First of all know one can claim an dependent without an social security number OK.Second of all you where sitting right...

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Hr Block and Jackson Hewitt Most Critical Reviews

Lowest rated reviews
1

I went to H&R Block this year expecting to get the same great service i received last year. After calling the...

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1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

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1

I called about a month ago to have an extra card on my account closed out, that was supposed to be closed out at the...

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1

It's December 2014. Here are my experiences with this mess of a company. Four issues: 1. I fell for a scam by J.H. i...

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Hr Block and Jackson Hewitt Latest Reviews

Recent published reviews
1.2

I filed a fraud dispute 3 weeks ago have yet to get my 410.00 back . Supervisor and Customer service reps are a joke....

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No votes

IRS said they dont have our tax return and we filed in feb. and still have not got our refund

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No votes

I need to cancel my card#5111 6514 1059
2039

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1.4

Might I suggest a less crude web address if your company is legitimate and willing to help people with tax preparation?...

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Hr Block and Jackson Hewitt Products and Services

Most reviewed product and services
  • Hr Block Tax Preparation (139 reviews)
  • Hr Block Tax Refund (52 reviews)
  • Hr Block Emerald Prepaid Card (51 reviews)
  • Jackson Hewitt Tax Preparation (273 reviews)
  • Jackson Hewitt Tax Refund (84 reviews)
  • Jackson Hewitt Tax Return (45 reviews)