Hr Block vs Jackson Hewitt
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Hr Block and Jackson Hewitt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Hr Block and Jackson Hewitt Overview
Hr Block was first mentioned on PissedConsumer on Feb 22, 2008 and since then this brand received 1054 reviews. It is 301 reviews more than Jackson Hewitt received since Mar 1, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Hr Block customer support team and Jackson Hewitt customer service.
Hr Block and Jackson Hewitt Consumer Ratings
Rank
25
out of 262 in Taxes category
28
out of 262 in Taxes category
Customer service
22
in category
20
in category
Staff
19
in category
18
in category
Diversity of Products or Services
19
in category
25
in category
According to consumer ratings and reviews, Hr Block ranks 3 points higher in the Taxes category than Jackson Hewitt.
People gave Hr Block 1.6 stars for Customer service criterion in Taxes category and it is 41 points higher than the worst rated brand in this category.
At the same time, Jackson Hewitt was rated 1.6 stars for Customer service criterion in this category and it is 43 points higher than the worst rated brand in this category.
If we look at Staff criterion, than we see that Jackson Hewitt has a higher rating than Jackson Hewitt.
Regarding Diversity of Products or Services criterion, consumers gave Hr Block 1.7 stars and it is 70% greater than other in category.
Jackson Hewitt however was rated 1.5 stars and it is 60% greater than other in category.
Hr Block and Jackson Hewitt Rating Details
Reviewer's quote
...After being hung up on 3x by customer service a supervisor said i had to wait until midnight for the card (what a joke) and make sure to check my mailbox again. Its not their problem if I hadnt received the card. During this time an ACH of 171...
Shmiel
Customer service was a joke both women in the office are rude, in need of personal hygiene and could use new clothes. Both of them were wearing pants that were all tore up on the bottom from being walked on. One of them was wearing a filthy jean jacket that looks like it has never been washed, way...
PissedConsumer1458134
Reviewer's quote
The program has bugs and the staff is incompetent and rude. One of my credits was not calculating, so I contacted customer support. After 45 minutes of going through help pages with her, she said if I needed more assistance I would have to upgrade to talk to a tax expert...
PissedConsumer1202718
Well they don't, the staff is not qualified all they care about is the money they are getting. Got audited by the IRS and they wouldn't help me correct their mistake, instead they made it worse and now got audited by the IRS again and have to pay for filling error. TERRIBLE DO NOT GO THERE, THEY...
PATRICIA A
Diversity of Products or Services
Reviewer's quote
...Worst customer services ever . Didnt do anything to fix situations just would rather lose a customer . I also will not go back to H&R block like i have the last 10 yrs...
Dawn C
...Next year I will not be using your services to file my taxes. going somewhere else to get them done...
Aleeah
Hr Block and Jackson Hewitt Pros and Cons
Pros
- Tax preparer
- Customer service
- Technology
- I have been using it for years
- Refund advance
- Person who did my taxes was good
Cons
- Customer service
- Inexperienced tax preparer
- No refund after error
- Customer service
- False advertisement
- Disorganized
Hr Block and Jackson Hewitt Most Positive Reviews
Top rated reviews
my emerald card people at the bank keep telling me I have one dollar on my card thats embrassing
I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...
Hr Block and Jackson Hewitt Most Critical Reviews
Lowest rated reviews
I went to H&R Block this year expecting to get the same great service i received last year. After calling the...
Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...
Hr Block and Jackson Hewitt Latest Reviews
Recent published reviews
I have been a customer for 3 years with H&;;;;;;;R Block. I have for the last 2 years received the Emerald Advance....
Read all 1054 reviews
Wanted to know about my survey
Read all 753 reviews
Hr Block and Jackson Hewitt Products and Services
Most reviewed product and services
-
Hr Block Tax Preparation
(129 reviews)
-
Hr Block Tax Refund
(52 reviews)
-
Hr Block Emerald Prepaid Card
(46 reviews)
-
Jackson Hewitt Tax Preparation
(262 reviews)
-
Jackson Hewitt Tax Refund
(83 reviews)
-
Jackson Hewitt Tax Return
(24 reviews)
How would you compare Hr Block vs Jackson Hewitt?
Jackson Hewitt East Rutherford NJ -DON'T WASTE YOUR TIME!!We were there for 2-1/2 HOURS for NOTHING -STILL (3 months later) HAVE NOT GOTTEN our refund -an OLD FEEB did our return, what a disaster!!NEVER AGAIN!
Jackson hewit franchise Bryan was the worst person to deal with.A Lier An Rude .They messed up on my taxes an here i am 5 months later still no taxes .An what he said was it was your fault when they clearly admitted it was carol from the office in sebring who submitted it with out proper documents. An i still have to wait 16 weeks but they feel they dont have to fix it an i have to just suck it up an take it as a lost.