PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hr Block and Jackson Hewitt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hr Block
Jackson Hewitt

Hr Block and Jackson Hewitt Overview

Total reviews 1262 897
Company responses 0 0
Issues resolved 6 5

Hr Block and Jackson Hewitt Consumer Ratings

Rank
30 out of 196 in Taxes category
37 out of 196 in Taxes category
Customer service
24 in category
23 in category
Website
25 in category
30 in category
Diversity of Products or Services
21 in category
26 in category
Price Affordability
21 in category
24 in category

Hr Block and Jackson Hewitt Rating Details

Customer service
1.5 (382 reviews)
1.6 (285 reviews)
Reviewer's quote

...retrieve my money off that card that I do not have so I'm trying to find out what the *** is going on with that and I cannot get in contact with nobody in customer service every time they connect me they hang up on...

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I tried to change my address on my Jackson and Hewitt account, call customer service, chat line and call office location. No response to either of these support centers. What a disgrace..

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Website
1.8 (328 reviews)
1.5 (258 reviews)
Reviewer's quote

...There is no alternative way to contact the fraud department to verify my transactions or a way to log a case via phone, email, or through their website. This is an unacceptable way to treat your customers, no help, no resolution, no eta....

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They have dead links on the website and every time I try to call their Bank it's closed even though I checked the business hours and nobody knows any answers..

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Diversity of Products or Services
1.7 (326 reviews)
1.5 (260 reviews)
Reviewer's quote

There is no reason why I was charged for unsolicited HR Block deluxe services for additional form/ calculation to calculate AMT. I would like a full refund of $50 charged for state tax refund and federal fund filing fees and any other associated costs and unsolicited service but have found it is...

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Might I suggest a less crude web address if your company is legitimate and willing to help people with tax preparation? AARP has been doing my taxes since 2009. I am a sr. citizen and my tax preparation usually takes about 10-15 minutes. I am no good at this government-required chore so it has been...

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Price Affordability
1.6 (325 reviews)
1.4 (262 reviews)
Reviewer's quote

...i use the online tax software and they are paid fully for an agreed upon price at the time my refund is transmitted a year ago..

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Did so much research prior to choosing Jackson Hewitt, & every single thing I read on their website, every single phone call I made to get quote on price (explaining EXACTLY what deductions etc I was anticipating), I was repeatedly quoted/in person & on website, $48. 00 TOTAL. WHY IN GOD'S...

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Hr Block and Jackson Hewitt Pros and Cons

Pros
  • Tax preparer
  • Customer service
  • Technology
  • I have been using it for years
  • Refund advance
  • Person who did my taxes was good
Cons
  • Customer service
  • No refund after error
  • Inexperienced tax preparer
  • Customer service
  • Lack of communication
  • Impossible to contact anybody

Hr Block and Jackson Hewitt Most Positive Reviews

Top rated reviews
5

my emerald card people at the bank keep telling me I have one dollar on my card thats embrassing

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5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

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5

Three Years ago my regular tax lady passed away from cancer. She had been doing my taxes about over 15 years. Well we...

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5

First of all know one can claim an dependent without an social security number OK.Second of all you where sitting right...

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Hr Block and Jackson Hewitt Most Critical Reviews

Lowest rated reviews
1

I went to H&R Block this year expecting to get the same great service i received last year. After calling the...

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1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

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1

I called about a month ago to have an extra card on my account closed out, that was supposed to be closed out at the...

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1

It's December 2014. Here are my experiences with this mess of a company. Four issues: 1. I fell for a scam by J.H. i...

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Hr Block and Jackson Hewitt Latest Reviews

Recent published reviews
No votes

I'm just not getting to answer that I'm looking for they says they have not received it but to get my tool from the HR...

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1

First time I EVER used a tax service. Could have done it myself for free, but she said she was my friend. Cost 175$....

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No votes

me and my husband were told last night that we could not get the advance without me having an ID. And that we would...

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2

I been using Jackson Hewitt for several years and was ok with the work they did but last year I had POA over my mom...

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Hr Block and Jackson Hewitt Products and Services

Most reviewed product and services
  • Hr Block Tax Preparation (140 reviews)
  • Hr Block Tax Refund (53 reviews)
  • Hr Block Emerald Prepaid Card (53 reviews)
  • Jackson Hewitt Tax Preparation (274 reviews)
  • Jackson Hewitt Tax Refund (84 reviews)
  • Jackson Hewitt Tax Return (48 reviews)