PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Intuit and Hr Block as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Intuit
Hr Block

Intuit and Hr Block Overview

Total reviews 386 1183
Company responses 0 0
Issues resolved 2 6

Intuit and Hr Block Consumer Ratings

Rank
222 out of 1066 in Software category
31 out of 221 in Taxes category
Customer service
No votes
23 in category
Website
No votes
23 in category
Diversity of Products or Services
No votes
20 in category
Billing Practices
No votes
21 in category

Intuit and Hr Block Rating Details

Customer service
No votes
1.5 (350 reviews)
Reviewer's quote

My payroll service for accountants has always had a special customer service number you could call when you needed assistance. They took this away and now only have chat options. My issue too me over five hours of my time to resolve which could have been handled in 10 minutes worth of phone...

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...Customer Service is down right sickening and unprofessional..

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Website
No votes
1.8 (299 reviews)
Reviewer's quote

I purchased QB 5 years ago from their website for a lot of $$$ and now my license # is invalid?!? First call to support got me nowhere lost an hour of my life and locked my account. Can't do my taxes, can't send invoices or receive payments. Second call to QB another hour wasted and an offer to get...

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...GOV website that they've even been received! I paid $114. 00 and for what?..

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Diversity of Products or Services
No votes
1.7 (299 reviews)
Reviewer's quote

Being overcharged for services rendered need assistance..

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There is no reason why I was charged for unsolicited HR Block deluxe services for additional form/ calculation to calculate AMT. I would like a full refund of $50 charged for state tax refund and federal fund filing fees and any other associated costs and unsolicited service but have found it is...

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Billing Practices
No votes
1.4 (259 reviews)
Reviewer's quote

...They have been billing me for 5 months, for a service that I was assured had been canceled. Intuit refuses to refund a mere $87. 50 that has been billed to date...

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...Bad business practices..

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Intuit and Hr Block Pros and Cons

Pros
  • Software is easy to use
  • Step by step process
  • Easy to use
  • Tax preparer
  • Customer service
  • Technology
Cons
  • Customer service
  • Customer service experience
  • Unauthorized charge
  • Customer service
  • Inexperienced tax preparer
  • No refund after error

Intuit and Hr Block Most Positive Reviews

Top rated reviews
5

$35 UPFRONT FEE FOR DELUXE (OK--FINE)
HALF WAY T
THRU--$35 FEE FOR MAX PROTECTION--STATES YOU Won't HAVE TO WAIT AN HO...

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5

my emerald card people at the bank keep telling me I have one dollar on my card thats embrassing

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5

Prompt reply and Very Helpful

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5

Three Years ago my regular tax lady passed away from cancer. She had been doing my taxes about over 15 years. Well we...

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Intuit and Hr Block Most Critical Reviews

Lowest rated reviews
1

Deactivated my Quickbooks from my laptop to put on my desktop machine. The online registration option was unavailable an...

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1

I went to H&R Block this year expecting to get the same great service i received last year. After calling the...

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1

Trying to add new user. Called Intuit and spoke to someone. They prompted dumped me into a customer support person...

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1

I called about a month ago to have an extra card on my account closed out, that was supposed to be closed out at the...

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Intuit and Hr Block Latest Reviews

Recent published reviews
1

9/2020 i was charged 225.00. My taxes were not that much i want to know y when I was qualified for free taxes i was...

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1

I was double charged for my advance. I called in April because due to the pandemic I received a stimulus the took my...

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1

The its said they have not recieve my return. After I filed with u in July

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1.9

I have tried three times to call the help line and have been disconnected each due to a high influx of calls. I am...

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Intuit and Hr Block Products and Services

Most reviewed product and services
  • Intuit Tax Software (99 reviews)
  • Intuit Customer Care (34 reviews)
  • Intuit Quickbooks Management Software (12 reviews)
  • Hr Block Tax Preparation (139 reviews)
  • Hr Block Tax Refund (53 reviews)
  • Hr Block Emerald Prepaid Card (51 reviews)