PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Intuit and Hr Block as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Intuit
Hr Block

Intuit and Hr Block Overview

Total reviews
476
1050
Company responses
0
0
Issues resolved
5
6

Hr Block was first mentioned on PissedConsumer on Feb 22, 2008 and since then this brand received 1050 reviews. It is 574 reviews more than Intuit received since Feb 26, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Intuit customer support team and Hr Block customer service.

Intuit and Hr Block Consumer Ratings

Rank
195 out of 1359 in Software category
26 out of 261 in Taxes category
Customer service
132 in category
22 in category
Website
169 in category
20 in category
Diversity of Products or Services
154 in category
19 in category

Intuit and Hr Block Rating Details

Customer service
1.3 (186 reviews)
1.6 (292 reviews)
Reviewer's quote

...Abysmal customer service. My data was locked up and eventually got it as Intuit has a back door to all of your files and information, which is disturbing. Right now my password is not working...

Sharon Z

...After being hung up on 3x by customer service a supervisor said i had to wait until midnight for the card (what a joke) and make sure to check my mailbox again. Its not their problem if I hadnt received the card. During this time an ACH of 171...

Shmiel
Website
1.7 (170 reviews)
1.9 (239 reviews)
Reviewer's quote

TurboTax "100% guarantees" their calculations - it's stated all over their website. How can customers trust TurboTax when they receive a tax refund? Are they expected to sit on their money until tax day passes? After filing this complaint with the BBB, I miraculously received a call on 4/29/19 from...

Samantha B

Then she told us Refund Advance ended on 2/11/19, so we had to show her the H&R Bock website stating it was available through 2/28/19. So, after spending 1. 5 hours teaching the MANAGER how to do her job, and paying Over $400 in total fees, we were happy to be out of there with a $3000 loan against...

ALINA S
Diversity of Products or Services
1.9 (142 reviews)
1.7 (243 reviews)
Reviewer's quote

...They make it very difficult to set up with a bank to do bank products. In addition, we have several examples of where the software has incorrectly calculated the taxes owed..

Tiler

...Worst customer services ever . Didnt do anything to fix situations just would rather lose a customer . I also will not go back to H&R block like i have the last 10 yrs...

Dawn C

Intuit and Hr Block Pros and Cons

Pros
  • Software is easy to use
  • Step by step process
  • Easy to use
  • Tax preparer
  • Customer service
  • Technology
Cons
  • Customer service
  • Getting ripped off
  • Customer service experience
  • Customer service
  • Inexperienced tax preparer
  • No refund after error

Intuit and Hr Block Most Positive Reviews

Top rated reviews
5

$35 UPFRONT FEE FOR DELUXE (OK--FINE)
HALF WAY T
THRU--$35 FEE FOR MAX PROTECTION--STATES YOU Won't HAVE TO WAIT AN HO...

5

my emerald card people at the bank keep telling me I have one dollar on my card thats embrassing

Intuit and Hr Block Most Critical Reviews

Lowest rated reviews
1

Deactivated my Quickbooks from my laptop to put on my desktop machine. The online registration option was unavailable an...

1

I went to H&R Block this year expecting to get the same great service i received last year. After calling the...

Intuit and Hr Block Latest Reviews

Recent published reviews
1

I filed a complaint with the Better Business Bureau regarding Intuit, their unusable product and inappropriate response...

Read all 476 reviews

Was denied. First time in 5 years. Nothing has changed. Emerald advance is a scam now.

Read all 1050 reviews

Intuit and Hr Block Products and Services

Most reviewed product and services
  • Intuit Tax Software (158 reviews)
  • Intuit Turbotax Tax Software (62 reviews)
  • Intuit Customer Care (14 reviews)
  • Hr Block Tax Preparation (129 reviews)
  • Hr Block Tax Refund (52 reviews)
  • Hr Block Emerald Prepaid Card (46 reviews)