PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hr Block and Intuit as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hr Block
Intuit

Hr Block and Intuit Overview

Total reviews 1182 387
Company responses 0 0
Issues resolved 6 2

Hr Block and Intuit Consumer Ratings

Rank
30 out of 223 in Taxes category
224 out of 1071 in Software category
Customer service
24 in category
140 in category
Price Affordability
21 in category
202 in category
Website
24 in category
183 in category
Diversity of Products or Services
21 in category
176 in category

Hr Block and Intuit Rating Details

Customer service
1.5 (351 reviews)
1.3 (134 reviews)
Reviewer's quote

...I contacted customer service to make arrangements for these two large purchases. I was told to go to my new bank and have them pull the funds. No such luck...

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My payroll service for accountants has always had a special customer service number you could call when you needed assistance. They took this away and now only have chat options. My issue too me over five hours of my time to resolve which could have been handled in 10 minutes worth of phone...

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Price Affordability
1.5 (302 reviews)
1.6 (96 reviews)
Reviewer's quote

If you visit a retail establishment, expect that your taxes will be done correctly but also expect to get screwed on price. Tax pros are required to sell useless extras like Tax Identity Shield and Peace of Mind. Also expect a sales pitch for the Emerald Card, and a sales pitch to have the fees...

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I tried to access my Desktop training material to show them and give them a product compression and features sheet and price hoping at the end i can land this client. when I logged in to my Proadvisor Portal and tried to access my desktop training material , I couldn't access it. I contacted...

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Website
1.8 (300 reviews)
1.7 (123 reviews)
Reviewer's quote

...GOV website that they've even been received! I paid $114. 00 and for what?..

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I purchased QB 5 years ago from their website for a lot of $$$ and now my license # is invalid?!? First call to support got me nowhere lost an hour of my life and locked my account. Can't do my taxes, can't send invoices or receive payments. Second call to QB another hour wasted and an offer to get...

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Diversity of Products or Services
1.7 (300 reviews)
1.9 (108 reviews)
Reviewer's quote

There is no reason why I was charged for unsolicited HR Block deluxe services for additional form/ calculation to calculate AMT. I would like a full refund of $50 charged for state tax refund and federal fund filing fees and any other associated costs and unsolicited service but have found it is...

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Being overcharged for services rendered need assistance..

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Hr Block and Intuit Pros and Cons

Pros
  • Tax preparer
  • Customer service
  • Technology
  • Software is easy to use
  • Step by step process
  • Easy to use
Cons
  • Customer service
  • Inexperienced tax preparer
  • No refund after error
  • Customer service
  • Customer service experience
  • Unauthorized charge

Hr Block and Intuit Most Positive Reviews

Top rated reviews
5

my emerald card people at the bank keep telling me I have one dollar on my card thats embrassing

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5

$35 UPFRONT FEE FOR DELUXE (OK--FINE)
HALF WAY T
THRU--$35 FEE FOR MAX PROTECTION--STATES YOU Won't HAVE TO WAIT AN HO...

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5

Three Years ago my regular tax lady passed away from cancer. She had been doing my taxes about over 15 years. Well we...

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5

Prompt reply and Very Helpful

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Hr Block and Intuit Most Critical Reviews

Lowest rated reviews
1

I went to H&R Block this year expecting to get the same great service i received last year. After calling the...

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1

Deactivated my Quickbooks from my laptop to put on my desktop machine. The online registration option was unavailable an...

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1

I called about a month ago to have an extra card on my account closed out, that was supposed to be closed out at the...

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1

Trying to add new user. Called Intuit and spoke to someone. They prompted dumped me into a customer support person...

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Hr Block and Intuit Latest Reviews

Recent published reviews
1.4

I recently received a large sum of money deposited into my Emerald card. Due to extenuating circumstances I needed to pu...

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No votes

I need my check to be re-issued before it expires it got sent to my mom house in Philadelphia and I live in Oregon and...

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1

I was double charged for my advance. I called in April because due to the pandemic I received a stimulus the took my...

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1

9/2020 i was charged 225.00. My taxes were not that much i want to know y when I was qualified for free taxes i was...

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Hr Block and Intuit Products and Services

Most reviewed product and services
  • Hr Block Tax Preparation (139 reviews)
  • Hr Block Tax Refund (53 reviews)
  • Hr Block Emerald Prepaid Card (52 reviews)
  • Intuit Tax Software (99 reviews)
  • Intuit Technical Support (10 reviews)
  • Intuit Turbotax Tax Software (8 reviews)