PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Wig Company and Howigs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Wig Company
Howigs

The Wig Company and Howigs Overview

Total reviews
154
88
Company responses
0
0
Issues resolved
0
0

The Wig Company was first mentioned on PissedConsumer on Mar 23, 2013 and since then this brand received 154 reviews. It is 66 reviews more than Howigs received since Jan 11, 2017.

The Wig Company and Howigs Consumer Ratings

Rank
30 out of 368 in Beauty Supplies and Equipment category
58 out of 368 in Beauty Supplies and Equipment category
Customer service
20 in category
38 in category
Product or Service Quality
27 in category
42 in category
Exchange, Refund and Cancellation Policy
18 in category
28 in category

According to consumer ratings and reviews, The Wig Company ranks 28 points higher in the Beauty Supplies and Equipment category than Howigs. People gave The Wig Company 2 stars for Customer service criterion in Beauty Supplies and Equipment category and it is 90 points higher than the worst rated brand in this category. At the same time, Howigs was rated 1.4 stars for Customer service criterion in this category and it is 72 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that The Wig Company has a higher rating than Howigs. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave The Wig Company 1.8 stars and it is 84% greater than other in category. Howigs however was rated 1.4 stars and it is 75% greater than other in category.

The Wig Company and Howigs Rating Details

Customer service
2 (69 reviews)
1.4 (39 reviews)
Reviewer's quote

...NOT A HAPPY CUSTOMER..

June B

...Terrible customer service in that regard. They are quick to get back but they make it very very difficult to get a refund or exchange. Hopefully they will resolve the issue but I will never do business with them again...

Roje A
Product or Service Quality
2.2 (60 reviews)
1.7 (38 reviews)
Reviewer's quote

I need to know where my order is and why I havent received

Crystalynn

They have a *** product and they won’t allow returns. I sent it back and they refused it, they wanted it sent us post office. Receiver: Mr...

Heather B
Exchange, Refund and Cancellation Policy
1.8 (60 reviews)
1.4 (39 reviews)
Reviewer's quote

I have been waiting 3 months for a refund and still have not gotten it..

Johanna P

I don’t understand why this company not following their return policy and don’t provide satisfactory wigs? And how to get money back?..

Aziz

The Wig Company and Howigs Pros and Cons

Pros
  • Usually good
  • Delivery
  • That i am always treated fairly
  • Quality
  • Packaging
  • This site is well done
Cons
  • There is no customer service on hold only to get cut off
  • Poor customer service
  • Not answering my emails
  • Quality of the wig
  • Refund policy service wig quality
  • Actual product

The Wig Company and Howigs Most Positive Reviews

Top rated reviews
5

I cannot exactly say what happened since it involved another employee that currently works there. She is to busy...

5

I have been dealing with Alopecia for the past couple of years and it continues to worsen. I am now at the point where...

The Wig Company and Howigs Most Critical Reviews

Lowest rated reviews
1

I thought this was from the company I normally order from but this was my error but I thought I would give them a go. ...

1

I purchased a full lace wig asking that it have a stretch tab in back. What I received was a glueless wig and the...

The Wig Company and Howigs Latest Reviews

Recent published reviews

There have been over 70 complaints filed with the Better Business Bureau in Pennsyslvania. Apparently the company was so...

Read all 154 reviews
1.1

DO NOT BUY FROM THIS VENDOR!!! I bought two supposedly human hair wigs. They came in a plastic FedEx envelope and there...

Read all 88 reviews

The Wig Company and Howigs Products and Services

Most reviewed product and services
  • The Wig Company Wig (40 reviews)
  • The Wig Company Shipping Service (37 reviews)
  • The Wig Company Customer Care (21 reviews)
  • Howigs Wig (25 reviews)
  • Howigs Human Hair Wig (13 reviews)
  • Howigs Remy Human Hair Wig (10 reviews)