PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wayfair and Houzz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wayfair
Houzz

Wayfair and Houzz Overview

Total reviews 2007 566
Company responses 0 0
Issues resolved 16 5

Wayfair and Houzz Consumer Ratings

Rank
155 out of 1545 in Furniture and Decor category
25 out of 175 in Restoration, Renovation and Remodeling category
Customer service
No votes
23 in category
Product or Service Quality
No votes
19 in category
Price Affordability
No votes
13 in category
Advertised vs Delivered
No votes
8 in category

Wayfair and Houzz Rating Details

Customer service
No votes
1.4 (332 reviews)
Reviewer's quote

When I contacted customer service they told me I would have to contact the manufacturer but couldnt even tell me who that was! The manager I spoke to gave me the name of some warehouse- who knows if Ill get any help there- and do I really want the same poor quality item? No! Ive learned my lesson-...

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... say you can get the label but when I try to print it it goes the screen goes blank it doesnt work I will never buy anything from Huzz again this is the worst customer service ever....

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Product or Service Quality
No votes
1.7 (271 reviews)
Reviewer's quote

They just drop your product anywhere. In the pouring rain. Everything is soaked and the person who assembled this just threw the broken leg in the box and didn't give me any of the other 3 it's warped...

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I have been dealing with a defective product for almost a month now people are not getting back to me and I need to speak with somebody immediately..

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Price Affordability
No votes
2.2 (262 reviews)
Reviewer's quote

...I was told I cant return the one delivered (open box) and need to pay full price for a second one, again I ordered TWO. I am very disappointed in Wayfair ..

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Ordered artwork from HOUZZ and on May 9th, my credit card was charged for the full purchase price. HOUZZ website states that shipping was initiated and gave an estimated delivery date of 5/13 - 5/21 and a FedEx tracking number. As of May 26th, FedEx records indicate they have not received the item...

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Advertised vs Delivered
No votes
1.7 (262 reviews)
Reviewer's quote

You advertised shelving as wood and they were *** particle board. You lie in your descriptions and therefore mislead the customer. Then you gave the nerve to charge the customer to return it...

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My package was delivered to the wrong address. I did not receive it. You are very difficult to get on the phone...

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Wayfair and Houzz Pros and Cons

Pros
  • Customer service
  • Completely careless customer service agent
  • Dissatisfied
  • Unsatisfied
  • Items offered
  • Were great until the contract was signed
Cons
  • Customer service
  • Delivery
  • Delivery service
  • Poor customer service
  • Apparent lack of concern for customer retention
  • Difficulty with return

Wayfair and Houzz Most Positive Reviews

Top rated reviews
5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

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5

This was hands down, the WORST online buying experience ever, and, as both 100% disabled veterans, we buy a lot online.
O...

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5

they have resolved every issue I had with them! when my order didnt show up they promptly sent me a replacement order...

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5

I was worried because I returned a VERY EXPENSIVE item last week, and had not yet received a credit on my Amex.
So reliev...

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Wayfair and Houzz Most Critical Reviews

Lowest rated reviews
1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

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1

We purchased a wall unit in excess of $4,000 from Houzz with an expected delivery date of January 19th through January 2...

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1

Coupon code was entered for an item being purchase.
Their billing system accepted code and order - no issues whatsoever....

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1

False advertising. I ordered Thermory Outdoor Deck Tiles, Brown, 23" seen at this link: http://www.houzz.com/photos/4214...

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Wayfair and Houzz Latest Reviews

Recent published reviews
No votes

No answer will ring tonight I live in Australia and I am trying to buy on line but at checkout wont let me send to...

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No votes

I received wrong items absolutely different which I see and ordered

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2.8

I emailed my business account rep regardingf an order I'd like to place but I didn't get a response, then I called him...

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No votes

First I am not a pissed customer. Im a decorator that is trying to find out if a chair is available. I have an appointme...

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Wayfair and Houzz Products and Services

Most reviewed product and services
  • Wayfair Shipping Service (163 reviews)
  • Wayfair Credit Card (47 reviews)
  • Wayfair Commercial (32 reviews)
  • Houzz Shipping Service (47 reviews)
  • Houzz Pro Internet Marketing Service (9 reviews)
  • Houzz Internet Marketing Service (8 reviews)