PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wayfair and Houzz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wayfair
Houzz

Wayfair and Houzz Overview

Total reviews
1152
290
Company responses
0
0
Issues resolved
6
2

Wayfair was first mentioned on PissedConsumer on Mar 16, 2012 and since then this brand received 1152 reviews. It is 862 reviews more than Houzz received since Mar 25, 2014. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Wayfair customer support team and Houzz customer service.

Wayfair and Houzz Consumer Ratings

Rank
126 out of 1894 in Furniture and Decor category
318 out of 2726 in Construction and Repair category
Customer service
105 in category
244 in category
Website
142 in category
192 in category
Staff
119 in category
238 in category

Wayfair and Houzz Rating Details

Customer service
2.1 (471 reviews)
1.2 (176 reviews)
Reviewer's quote

Customer Service assistance was given..

Tashon

Customer service was to get back to me. No one has contacted me. This is the worst company I dealt with during the holidays...

PissedConsumer1742461
Website
2.8 (395 reviews)
2.2 (148 reviews)
Reviewer's quote

... customers? When I went to write a review to explain this matter so other customers wouldnt be treated how I was treated, the order number disappeared off the website. That tells me that was an error on Wayfairs part. This order should have been honored! I will no longer purchase items from Wayfair, Birchlane or any company associated with Wayfai...

MARIA L

...I scheduled delivery on shipper’s website but the day of delivery I got a call 2 hours earlier than scheduled indicating that the delivery is here. I was at work so I could not receive the delivery. Luckily my neighbor signed for the package...

Lisa V
Staff
2.4 (387 reviews)
1.4 (149 reviews)
Reviewer's quote

...I highly recommend you train your staff in some basic customer service. Put me on your "Do Not Call List" effective immediately. I am done with you! Wow! Regards, Former Customer..

PissedConsumer790392

...However very nice and professional staff..

El

Wayfair and Houzz Pros and Cons

Pros
  • Customer service
  • Completely careless customer service agent
  • Product
  • Unsatisfied
  • Shopping on the web
  • Items offered
Cons
  • Customer service
  • Delivery
  • False and misleading advertising
  • Poor customer service
  • Apparent lack of concern for customer retention
  • Customer service

Wayfair and Houzz Most Positive Reviews

Top rated reviews
5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

5

This was hands down, the WORST online buying experience ever, and, as both 100% disabled veterans, we buy a lot online.
O...

Wayfair and Houzz Most Critical Reviews

Lowest rated reviews
1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

1

False advertising. I ordered Thermory Outdoor Deck Tiles, Brown, 23" seen at this link: http://www.houzz.com/photos/4214...

Wayfair and Houzz Latest Reviews

Recent published reviews

there is no option to speak with anyone
I need customer service!

Read all 1152 reviews
5

There is no issues who said so

Read all 290 reviews

Wayfair and Houzz Products and Services

Most reviewed product and services
  • Wayfair Customer Care (178 reviews)
  • Wayfair Shipping Service (124 reviews)
  • Wayfair Credit Card (48 reviews)
  • Houzz Customer Care (52 reviews)
  • Houzz Shipping Service (34 reviews)
  • Houzz Website (11 reviews)