PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wayfair and Houzz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wayfair
2.4
Houzz
1.8
Wayfair
Houzz

Wayfair and Houzz Overview

Total reviews 2207 593
Company responses 0 0
Issues resolved 20 6

Wayfair and Houzz Consumer Ratings

Rank
156 out of 1478 in Furniture and Decor category
26 out of 174 in Restoration, Renovation and Remodeling category
Customer service
101 in category
24 in category
Product or Service Quality
114 in category
18 in category
Price Affordability
176 in category
14 in category
Advertised vs Delivered
124 in category
9 in category

Wayfair and Houzz Rating Details

Customer service
2.2 (884 reviews)
1.5 (349 reviews)
Reviewer's quote

I was counting on when I get my orders and now they are late and my phone call to customer service didnt produce a satisfactory result..

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There is no one to help recover your sign in! Have purchased an item for $2500 but have no way to return it! No way to contact customer service! No way to sign on to my account because I forgot how to do it. And why in the holy name of God do they send me texts and not let me go directly to the...

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Product or Service Quality
2.4 (736 reviews)
1.7 (289 reviews)
Reviewer's quote

...I am a brand new customer - never was late and still the customer service representative said NO. I told her I this wasn't fair and I wasn't willing to pay that as it was 100% not my fault. Now I am dealing with a bank you stuck on me and the bill is up to 166...

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No service. No communication. No delivery...

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Price Affordability
2.9 (708 reviews)
2.2 (278 reviews)
Reviewer's quote

...Rip off the price. Never order this company again..

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In this time of COVID 19 I made a purchase and asked that I get a price reduction on the cabinet but the seller refused to do so. IYou have just lost me as a customer and would never refer any of my friends to purchase from your web site..

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Advertised vs Delivered
2.3 (682 reviews)
1.7 (279 reviews)
Reviewer's quote

Delivered to former address. Customer service rep was very pleasant and sent out a replacement desk. Thanks!..

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Sofa delivered with *** on the side of it. Looks like a fork lift went through the box into the soda. We purchased for a basement room so we decided to keep it instead of dealing with returning...

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Wayfair and Houzz Pros and Cons

Pros
  • Customer service
  • Completely careless customer service agent
  • Dissatisfied
  • Unsatisfied
  • Items offered
  • Were great until the contract was signed
Cons
  • Customer service
  • Delivery
  • Delivery service
  • Poor customer service
  • Apparent lack of concern for customer retention
  • Difficulty with return

Wayfair and Houzz Most Positive Reviews

Top rated reviews
5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

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5

This was hands down, the WORST online buying experience ever, and, as both 100% disabled veterans, we buy a lot online.
O...

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5

they have resolved every issue I had with them! when my order didnt show up they promptly sent me a replacement order...

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5

I was worried because I returned a VERY EXPENSIVE item last week, and had not yet received a credit on my Amex.
So reliev...

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Wayfair and Houzz Most Critical Reviews

Lowest rated reviews
1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

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1

We purchased a wall unit in excess of $4,000 from Houzz with an expected delivery date of January 19th through January 2...

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1

Coupon code was entered for an item being purchase.
Their billing system accepted code and order - no issues whatsoever....

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1

False advertising. I ordered Thermory Outdoor Deck Tiles, Brown, 23" seen at this link: http://www.houzz.com/photos/4214...

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Wayfair and Houzz Latest Reviews

Recent published reviews
2

Went to the wrong address when I put in my right addressGood thing the lady had about me on the Internet by my name...

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1

They are just scammers. I cannot cancel my subscription. Their representatives lying over the phone.
They are freaking ba...

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2.3

I was counting on when I get my orders and now they are late and my phone call to customer service didnt produce a...

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1

There is no way I can take a picture of water spots. You can send someone out to see it. Or you can a new top, because...

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Wayfair and Houzz Products and Services

Most reviewed product and services
  • Wayfair Shipping Service (168 reviews)
  • Wayfair Credit Card (48 reviews)
  • Wayfair Commercial (32 reviews)
  • Houzz Shipping Service (49 reviews)
  • Houzz Internet Marketing Service (10 reviews)
  • Houzz Pro Internet Marketing Service (9 reviews)