PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wayfair and Houzz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wayfair
Houzz

Wayfair and Houzz Overview

Total reviews
1907
569
Company responses
0
0
Issues resolved
14
5

Wayfair and Houzz Consumer Ratings

Rank
151 out of 1511 in Furniture and Decor category
21 out of 166 in Restoration, Renovation and Remodeling category
Customer service
110 in category
21 in category
Product or Service Quality
119 in category
17 in category
Price Affordability
168 in category
13 in category
Advertised vs Delivered
107 in category
9 in category

Wayfair and Houzz Rating Details

Customer service
2.1 (738 reviews)
1.5 (327 reviews)
Reviewer's quote

Your customer service person got indignant with me and on top of that hung the phone up on me so I called back and asked to speak to a supervisor..

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I talked to a customer service rep on Saturday, July 25. At that the time, the 4 chairs I had ordered had not been sent. She said she would cancel the order...

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Product or Service Quality
2.3 (607 reviews)
1.8 (272 reviews)
Reviewer's quote

Im so mad at your *** service. First and last time I will ever order from you! There is NO ONE THAT CAN HELP YOU BY PHONE ? Really ?????..

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...Terrible service!? *** service *** product *** people!..

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Price Affordability
2.9 (587 reviews)
2.2 (258 reviews)
Reviewer's quote

The package was unopened and called for a price adjustment or a return! After waiting for 51 minutes to talked to a customer service rep she said they do not adjust prices. I said ok I can return it since I never opened the box and she said there would be a return shipping fee . I said ok I have...

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Ordered artwork from HOUZZ and on May 9th, my credit card was charged for the full purchase price. HOUZZ website states that shipping was initiated and gave an estimated delivery date of 5/13 - 5/21 and a FedEx tracking number. As of May 26th, FedEx records indicate they have not received the item...

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Advertised vs Delivered
2.3 (575 reviews)
1.7 (262 reviews)
Reviewer's quote

...This was just what they advertised. I cancelled my account with Wayfair. I will be taking this issue further..

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...I received one and my shipping startups on their website says my order was delivered. it was NOT delivered in full. I have filled out their online form so many times but never get a reply! I just want my other lamp...

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Wayfair and Houzz Pros and Cons

Pros
  • Completely careless customer service agent
  • Customer service
  • Dissatisfied
  • Unsatisfied
  • Items offered
  • Shopping on the web
Cons
  • Customer service
  • Delivery
  • Delivery service
  • Poor customer service
  • Apparent lack of concern for customer retention
  • Difficulty with return

Wayfair and Houzz Most Positive Reviews

Top rated reviews
5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

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5

This was hands down, the WORST online buying experience ever, and, as both 100% disabled veterans, we buy a lot online.
O...

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5

they have resolved every issue I had with them! when my order didnt show up they promptly sent me a replacement order...

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5

There is no issues who said so

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Wayfair and Houzz Most Critical Reviews

Lowest rated reviews
1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

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1

We purchased a wall unit in excess of $4,000 from Houzz with an expected delivery date of January 19th through January 2...

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1

Coupon code was entered for an item being purchase.
Their billing system accepted code and order - no issues whatsoever....

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1

False advertising. I ordered Thermory Outdoor Deck Tiles, Brown, 23" seen at this link: http://www.houzz.com/photos/4214...

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Wayfair and Houzz Latest Reviews

Recent published reviews
No votes

My order was received in the mail today however all the screws are missing we had to go to home depot to replace the...

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No votes

Tried to call 800-368-4268 to place an order. Not able to get through

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2

I ordered three pieces of furniture from Wayfair. The following day, I decided that I had buyers remorse. I wanted to...

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1

Ive attempted to contact Houzz several times concerning the orders Ive yet to receive without success.

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Wayfair and Houzz Products and Services

Most reviewed product and services
  • Wayfair Customer Care (209 reviews)
  • Wayfair Shipping Service (157 reviews)
  • Wayfair Credit Card (48 reviews)
  • Houzz Customer Care (68 reviews)
  • Houzz Shipping Service (45 reviews)
  • Houzz Website (12 reviews)