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Houzz

1.5
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  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 203 TOTAL REVIEWS
Rank
306 out of 2618
in Construction and Repair category
Rating Details
Customer service
Reliability
Website
Staff
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
1.6
36 reviews
1.4
24 reviews
1.3
7 reviews

Wayfair

1.9
?

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  • 3 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 708 TOTAL REVIEWS
Rank
218 out of 1723
in Furniture and Decor category
Rating Details
Customer service
Reliability
Website
Staff
No votes
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    657
  • SUCCESSFUL
    93%
  • AVG CALL DURATION
    04:37
  • ISSUES RESOLVED
    42%
Top Products and Services
2.5
71 reviews
2.2
49 reviews
2.6
26 reviews

How would you compare Houzz vs Wayfair?

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Anonymous
#1537608

I haven’t the occasion to use Wayfair but once and was pleased with them that time.cleatus

Anonymous
#1401572

Houzz is a nightmare. Bought a Christmas tree , after decorating and a week of having it up I discovered the plug was burned black and started to burn the rug.

I called, they refunded my money HOWEVER they insisted I take it down immediately they wanted it back to examine it. I asked for a little time and the said they wanted it sooner. I took it down (I was ill in bed but manager to do it) I just got a call they can't pick it up till Dec 18. I am extremely angry they put this pressure on me and gave me a timeline that was unreasonable and then changed it.

I have a 8' tree sitting on my porch and can hardly get in my door. I am in my 70's and don't need this. It they aren't going to do an urgent product safety check why did they put me through this? I am pissed.

I have dealt with Wayfair and they are wonderful and accommodating. This tree belongs in the garbage.

Anonymous
#1391127

WAYFAIR IS 100 BETTER THAN THIS JOKE!---HOUZZ, DONT BUY NOTHING THERE, THEIR CUSTOMER SERVICE SUCKS--THEY ADD STUFF ON--YOU END UP OWEING TWICE THE AMOUNT!

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