Start a new comparison
Delete

Houzz

Home Construction and Repair
  • 1 ISSUES RESOLVED
  • 126 TOTAL REVIEWS
  • $150K CLAIMED LOSSES
  • $3.2K AVERAGE LOSS
1.5
Customer service
Reliability
Website
Staff
Exchange, Refund and Cancellation Policy
  • Unsatisfied 3
  • Shopping on the web 2
  • Fast delivery 2
  • That i found what i was looking for on their site 1
  • Range of products 1

Customers don't like

  • Poor customer service10
  • Taking orders for out of stock items2
  • Return policy2
  • Nonreliable staff2
  • Lousy company2
Delete

Wayfair

Furniture and Decor
  • 3 ISSUES RESOLVED
  • 573 TOTAL REVIEWS
  • $66.6K CLAIMED LOSSES
  • $447 AVERAGE LOSS
1.8
Customer service
Reliability
Website
Staff
Exchange, Refund and Cancellation Policy
  • Customer service 7
  • Product 6
  • Quality and price 4
  • Website 3
  • Dissatisfied 3

Customers don't like

  • Customer service19
  • Delivery5
  • Delivery service4
  • Awful experience4
  • Attitude of rep4
Show

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

Terms of Service
Post Comment
Cancel
Anonymous
#1401572

Houzz is a nightmare.Bought a Christmas tree , after decorating and a week of having it up I discovered the plug was burned black and started to burn the rug.

I called, they refunded my money HOWEVER they insisted I take it down immediately they wanted it back to examine it. I asked for a little time and the said they wanted it sooner. I took it down (I was ill in bed but manager to do it) I just got a call they can't pick it up till Dec 18. I am extremely angry they put this pressure on me and gave me a timeline that was unreasonable and then changed it.

I have a 8' tree sitting on my porch and can hardly get in my door. I am in my 70's and don't need this. It they aren't going to do an urgent product safety check why did they put me through this? I am pissed.

I have dealt with Wayfair and they are wonderful and accommodating.This tree belongs in the garbage.

Anonymous
#1391127

WAYFAIR IS 100 BETTER THAN THIS JOKE!---HOUZZ, DONT BUY NOTHING THERE, THEIR CUSTOMER SERVICE SUCKS--THEY ADD STUFF ON--YOU END UP OWEING TWICE THE AMOUNT!