PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Houzz and Wayfair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Houzz
1.8
Wayfair
2.4
Houzz
Wayfair

Houzz and Wayfair Overview

Total reviews 594 2224
Company responses 0 0
Issues resolved 6 20

Houzz and Wayfair Consumer Ratings

Rank
26 out of 174 in Restoration, Renovation and Remodeling category
158 out of 1478 in Furniture and Decor category
Customer service
24 in category
102 in category
Product or Service Quality
18 in category
114 in category
Advertised vs Delivered
9 in category
122 in category
Price Affordability
14 in category
175 in category

Houzz and Wayfair Rating Details

Customer service
1.5 (349 reviews)
2.2 (889 reviews)
Reviewer's quote

There is no one to help recover your sign in! Have purchased an item for $2500 but have no way to return it! No way to contact customer service! No way to sign on to my account because I forgot how to do it. And why in the holy name of God do they send me texts and not let me go directly to the...

Read full review

...The customer service rep handled everything and I'm very happy with the result..

Read full review
Product or Service Quality
1.7 (289 reviews)
2.3 (741 reviews)
Reviewer's quote

No service. No communication. No delivery...

Read full review

I was counting on when I get my orders and now they are late and my phone call to customer service didnt produce a satisfactory result..

Read full review
Advertised vs Delivered
1.7 (279 reviews)
2.3 (687 reviews)
Reviewer's quote

Sofa delivered with *** on the side of it. Looks like a fork lift went through the box into the soda. We purchased for a basement room so we decided to keep it instead of dealing with returning...

Read full review

9th 2021 i purchased a new electric range that i paid cash for , was to be delivered on the 21. st along the way someone canceled my order, so we call you and was conferred that it was to be delivered to us by 2 different people, but the money was put back my account so called again and spoke to GS...

Read full review
Price Affordability
2.2 (278 reviews)
2.9 (714 reviews)
Reviewer's quote

In this time of COVID 19 I made a purchase and asked that I get a price reduction on the cabinet but the seller refused to do so. IYou have just lost me as a customer and would never refer any of my friends to purchase from your web site..

Read full review

...Rip off the price. Never order this company again..

Read full review

Houzz and Wayfair Pros and Cons

Pros
  • Unsatisfied
  • Items offered
  • Were great until the contract was signed
  • Customer service
  • Completely careless customer service agent
  • Dissatisfied
Cons
  • Poor customer service
  • Apparent lack of concern for customer retention
  • Difficulty with return
  • Customer service
  • Delivery
  • Delivery service

Houzz and Wayfair Most Positive Reviews

Top rated reviews
5

This was hands down, the WORST online buying experience ever, and, as both 100% disabled veterans, we buy a lot online.
O...

Read full review
5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

Read full review
5

I was worried because I returned a VERY EXPENSIVE item last week, and had not yet received a credit on my Amex.
So reliev...

Read full review
5

they have resolved every issue I had with them! when my order didnt show up they promptly sent me a replacement order...

Read full review

Houzz and Wayfair Most Critical Reviews

Lowest rated reviews
1

We purchased a wall unit in excess of $4,000 from Houzz with an expected delivery date of January 19th through January 2...

Read full review
1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

Read full review
1

False advertising. I ordered Thermory Outdoor Deck Tiles, Brown, 23" seen at this link: http://www.houzz.com/photos/4214...

Read full review
1

Coupon code was entered for an item being purchase.
Their billing system accepted code and order - no issues whatsoever....

Read full review

Houzz and Wayfair Latest Reviews

Recent published reviews
1

It is unbelievable that they don't have someone to help you, definitely I wont buy nothing from them again.

Read full review
No votes

Because of fear, youve canceled Mike Lindell/My Pillow. This is still a free speech society, but not for long if compani...

Read full review
1

They are just scammers. I cannot cancel my subscription. Their representatives lying over the phone.
They are freaking ba...

Read full review
1

Wayfair apparently wants to get into the political arena by removing certain products provided by people they do not...

Read full review

Houzz and Wayfair Products and Services

Most reviewed product and services
  • Houzz Shipping Service (49 reviews)
  • Houzz Internet Marketing Service (10 reviews)
  • Houzz Pro Internet Marketing Service (9 reviews)
  • Wayfair Shipping Service (168 reviews)
  • Wayfair Credit Card (48 reviews)
  • Wayfair Commercial (32 reviews)