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Houzz
Wayfair

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Houzz

Houzz

Has verified representatives
1.5
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 255 TOTAL REVIEWS
Rank
312 out of 2958
in Construction and Repair category
Rating Details
Customer service
Reliability
Website
Staff
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    43
  • SUCCESSFUL
    23%
  • AVG CALL DURATION
    07:31
  • ISSUES RESOLVED
    50%
Top Products and Services
1.7
50 reviews
1.4
31 reviews
1.5
11 reviews
Wayfair

Wayfair

2.3
  • 5 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1027 TOTAL REVIEWS
Rank
158 out of 2098
in Furniture and Decor category
Rating Details
Customer service
Reliability
Website
Staff
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    3384
  • SUCCESSFUL
    52%
  • AVG CALL DURATION
    04:53
  • ISSUES RESOLVED
    52%
Top Products and Services
3.1
161 reviews
2.4
118 reviews
2.2
47 reviews

How would you compare Houzz vs Wayfair?

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RashMojaveRattlesnake465
#1709446

Wayfair did not respond to my vital issue. Why is Wayfair continuing to PROFIT off the suffering of immigrant children?

I would be satisfied if you would continue to sell the beds to the concentration camps at your cost, but during the Holocaust, many organizations like yours saw no problem in profiting off the misery of others. You need to donate the profits from the beds to RAICES.

The heartless response of your CEO was abominable! I will not be activating the Wayfair credit account for $6500 that I received this week, and I will not be purchasing the items of outdoor furniture that have been in my "cart".

Anonymous
#1650759

No competition at all - WAYFAIR. Houzz is fake, shows pictures of interior and never has the actual item, just something Houzz thinks is similar.

Wayfair customer service is above PAR!

Do not join the pro with Houzz, it really is a scam. Wayfair doesn't even charge you to be a pro.

Anonymous
#1537608

I haven’t the occasion to use Wayfair but once and was pleased with them that time.cleatus

Anonymous
#1401572

Houzz is a nightmare. Bought a Christmas tree , after decorating and a week of having it up I discovered the plug was burned black and started to burn the rug.

I called, they refunded my money HOWEVER they insisted I take it down immediately they wanted it back to examine it. I asked for a little time and the said they wanted it sooner. I took it down (I was ill in bed but manager to do it) I just got a call they can't pick it up till Dec 18. I am extremely angry they put this pressure on me and gave me a timeline that was unreasonable and then changed it.

I have a 8' tree sitting on my porch and can hardly get in my door. I am in my 70's and don't need this. It they aren't going to do an urgent product safety check why did they put me through this? I am pissed.

I have dealt with Wayfair and they are wonderful and accommodating. This tree belongs in the garbage.

Anonymous
#1391127

WAYFAIR IS 100 BETTER THAN THIS JOKE!---HOUZZ, DONT BUY NOTHING THERE, THEIR CUSTOMER SERVICE SUCKS--THEY ADD STUFF ON--YOU END UP OWEING TWICE THE AMOUNT!

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