PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Houzz and Wayfair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Houzz
Wayfair

Houzz and Wayfair Overview

Total reviews
292
1152
Company responses
0
0
Issues resolved
2
6

Wayfair was first mentioned on PissedConsumer on Mar 16, 2012 and since then this brand received 1152 reviews. It is 860 reviews more than Houzz received since Mar 25, 2014. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Houzz customer support team and Wayfair customer service.

Houzz and Wayfair Consumer Ratings

Rank
318 out of 2728 in Construction and Repair category
126 out of 1895 in Furniture and Decor category
Customer service
244 in category
105 in category
Reliability
214 in category
87 in category
Staff
238 in category
119 in category

Houzz and Wayfair Rating Details

Customer service
1.2 (177 reviews)
2.1 (471 reviews)
Reviewer's quote

Customer service was to get back to me. No one has contacted me. This is the worst company I dealt with during the holidays...

PissedConsumer1742461

Customer Service assistance was given..

Tashon
Reliability
1.2 (153 reviews)
2.1 (381 reviews)
Reviewer's quote

As A Contractor they have deceived me and bilked me out of $300.00 @ month for literally nothing , now im seeng the customers reviews and i see why no customers are reaching out ! John Wallace , Owner4 Aces ConstructionSpokane ,Washington

John W

Wayfair products and customer service is amazing! Top of the line! The automated service is dismal at best! I spent 30 minutes trying reach a "human" customer service rep. When I finally reached the"human", I was so irate, I closed my account. Unacceptable to deal with! By the way, the customer...

Susan J
Staff
1.4 (150 reviews)
2.4 (387 reviews)
Reviewer's quote

...However very nice and professional staff..

El

...I highly recommend you train your staff in some basic customer service. Put me on your "Do Not Call List" effective immediately. I am done with you! Wow! Regards, Former Customer..

PissedConsumer790392

Houzz and Wayfair Pros and Cons

Pros
  • Unsatisfied
  • Shopping on the web
  • Items offered
  • Customer service
  • Completely careless customer service agent
  • Product
Cons
  • Poor customer service
  • Apparent lack of concern for customer retention
  • Customer service
  • Customer service
  • Delivery
  • False and misleading advertising

Houzz and Wayfair Most Positive Reviews

Top rated reviews
5

This was hands down, the WORST online buying experience ever, and, as both 100% disabled veterans, we buy a lot online.
O...

5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

Houzz and Wayfair Most Critical Reviews

Lowest rated reviews
1

False advertising. I ordered Thermory Outdoor Deck Tiles, Brown, 23" seen at this link: http://www.houzz.com/photos/4214...

1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

Houzz and Wayfair Latest Reviews

Recent published reviews
1

As A Contractor they have deceived me and bilked me out of $300.00 @ month for literally nothing , now im seeng the cust...

Read all 292 reviews

there is no option to speak with anyone
I need customer service!

Read all 1152 reviews

Houzz and Wayfair Products and Services

Most reviewed product and services
  • Houzz Customer Care (52 reviews)
  • Houzz Shipping Service (34 reviews)
  • Houzz Website (11 reviews)
  • Wayfair Customer Care (177 reviews)
  • Wayfair Shipping Service (125 reviews)
  • Wayfair Credit Card (48 reviews)