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Houzz

1.5
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  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 210 TOTAL REVIEWS
Rank
311 out of 2644
in Construction and Repair category
Rating Details
Customer service
Reliability
Website
Staff
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
1.6
43 reviews
1.5
25 reviews
1.7
9 reviews

Wayfair

2.0
?

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  • 3 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 747 TOTAL REVIEWS
Rank
178 out of 1770
in Furniture and Decor category
Rating Details
Customer service
Reliability
Website
Staff
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    1105
  • SUCCESSFUL
    94%
  • AVG CALL DURATION
    04:55
  • ISSUES RESOLVED
    43%
Top Products and Services
2.6
74 reviews
2.5
63 reviews
2.6
28 reviews

How do you compare Houzz vs Wayfair?

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Anonymous
#1537608

I haven’t the occasion to use Wayfair but once and was pleased with them that time.cleatus

Anonymous
#1401572

Houzz is a nightmare. Bought a Christmas tree , after decorating and a week of having it up I discovered the plug was burned black and started to burn the rug.

I called, they refunded my money HOWEVER they insisted I take it down immediately they wanted it back to examine it. I asked for a little time and the said they wanted it sooner. I took it down (I was ill in bed but manager to do it) I just got a call they can't pick it up till Dec 18. I am extremely angry they put this pressure on me and gave me a timeline that was unreasonable and then changed it.

I have a 8' tree sitting on my porch and can hardly get in my door. I am in my 70's and don't need this. It they aren't going to do an urgent product safety check why did they put me through this? I am pissed.

I have dealt with Wayfair and they are wonderful and accommodating. This tree belongs in the garbage.

Anonymous
#1391127

WAYFAIR IS 100 BETTER THAN THIS JOKE!---HOUZZ, DONT BUY NOTHING THERE, THEIR CUSTOMER SERVICE SUCKS--THEY ADD STUFF ON--YOU END UP OWEING TWICE THE AMOUNT!

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