Houzz vs Wayfair
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Customers like
- Unsatisfied 4
- Pictures of designs to generate ideas 3
- Shopping on the web 2
- Range of products 2
- Items offered 2
Customers don't like
- Poor customer service11
- Lousy company5
- Return policy4
- Difficulty with return4
- Apparent lack of concern for customer retention4
Products by Houzz
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Customers like
- Customer service 7
- Product 6
- Website 4
- Quality and price 4
- Dissatisfied 3
Customers don't like
- Customer service18
- Delivery6
- Delivery service4
- Awful experience4
- Attitude of rep4
Products by Wayfair
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Houzz is a nightmare. Bought a Christmas tree , after decorating and a week of having it up I discovered the plug was burned black and started to burn the rug.
I called, they refunded my money HOWEVER they insisted I take it down immediately they wanted it back to examine it. I asked for a little time and the said they wanted it sooner. I took it down (I was ill in bed but manager to do it) I just got a call they can't pick it up till Dec 18. I am extremely angry they put this pressure on me and gave me a timeline that was unreasonable and then changed it.
I have a 8' tree sitting on my porch and can hardly get in my door. I am in my 70's and don't need this. It they aren't going to do an urgent product safety check why did they put me through this? I am pissed.
I have dealt with Wayfair and they are wonderful and accommodating. This tree belongs in the garbage.
WAYFAIR IS 100 BETTER THAN THIS JOKE!---HOUZZ, DONT BUY NOTHING THERE, THEIR CUSTOMER SERVICE SUCKS--THEY ADD STUFF ON--YOU END UP OWEING TWICE THE AMOUNT!