PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Houzz and Thumbtack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Houzz and Thumbtack Overview

Total reviews
Company responses
Issues resolved

Thumbtack was first mentioned on PissedConsumer on May 18, 2012 and since then this brand received 2970 reviews. It is 2671 reviews more than Houzz received since Mar 25, 2014. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Houzz customer support team than with Thumbtack customer service.

Houzz and Thumbtack Consumer Ratings

322 out of 2741 in Construction and Repair category
58 out of 433 in Auctions and Marketplaces category
Customer service
250 in category
31 in category
197 in category
51 in category
Exchange, Refund and Cancellation Policy
196 in category
35 in category

Houzz and Thumbtack Rating Details

Customer service
1.2 (179 reviews)
1.8 (1150 reviews)
Reviewer's quote

Customer service was to get back to me. No one has contacted me. This is the worst company I dealt with during the holidays...


...Used to be a great customer service experience when done through the States. Very personalized and friendly. This is horrible...

Kkm C
2.2 (152 reviews)
2.3 (1038 reviews)
Reviewer's quote

Hi About one week ago I received these items ( you can find from my case number) , which totally different from website I put the picture and wrote a review But each time my review and picture was deleted!!!is it legally? No one respond to me,for return. Im a good customer you can see through my...

Helia F

...The website is absolutely flawed on multiple levels. Well the "employee" suffice to say gave me tons of bull for 30 minutes and dished out lies for why I need to spend a minimum of $600 for unproven services. Totally fraudulent claims and lies...

D. L
Exchange, Refund and Cancellation Policy
1.2 (150 reviews)
1.7 (1011 reviews)
Reviewer's quote

Very nice people, I do not agree w the return policy of having to pay for returns. However very nice and professional staff..


...The language barrier makes it very difficult to discuss any major issues with refunds or review issues. For a Pro who is a Top Pro who spends over 500+ a month, they should have a dedicated supervisor who speaks english and who fights for the Pro not for the rules of a review or a refund..


Houzz and Thumbtack Pros and Cons

  • Unsatisfied
  • Shopping on the web
  • Items offered
  • Concept
  • Idea
  • Ease of use
  • Poor customer service
  • Apparent lack of concern for customer retention
  • Customer service
  • Lost money
  • No accountability
  • Customer service

Houzz and Thumbtack Most Positive Reviews

Top rated reviews

This was hands down, the WORST online buying experience ever, and, as both 100% disabled veterans, we buy a lot online.


Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they...

Houzz and Thumbtack Most Critical Reviews

Lowest rated reviews

False advertising. I ordered Thermory Outdoor Deck Tiles, Brown, 23" seen at this link: http://www.houzz.com/photos/4214...


As a contractor I have advertised in many forums and this by far is the biggest waste of valuable time and resources th...

Houzz and Thumbtack Latest Reviews

Recent published reviews

I received 4 outdoor house lights from my children for Christmas and they are too small. I had to wait until their...

Read all 299 reviews

When you call you are always routed out of the country. It is horrible. They don't understand your questions, way too...

Read all 2970 reviews

Houzz and Thumbtack Products and Services

Most reviewed product and services
  • Houzz Customer Care (53 reviews)
  • Houzz Shipping Service (34 reviews)
  • Houzz Website (11 reviews)
  • Thumbtack Leads (657 reviews)
  • Thumbtack Customer Care (193 reviews)
  • Thumbtack Account (175 reviews)