PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wen and House Of Beauty World as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wen
House Of Beauty World

Wen and House Of Beauty World Overview

Total reviews 1787 606
Company responses 0 1
Issues resolved 2 7

Wen and House Of Beauty World Consumer Ratings

Rank
129 out of 924 in Cosmetics and Personal Care category
249 out of 924 in Cosmetics and Personal Care category
Customer service
70 in category
208 in category
Website
96 in category
196 in category
Product or Service Quality
117 in category
178 in category
Price Affordability
183 in category
136 in category

Wen and House Of Beauty World Rating Details

Customer service
2 (244 reviews)
1.1 (283 reviews)
Reviewer's quote

...overnight it I am now waiting 3 to 4 weeks for the second box this is ridiculous I can never get the right order or my things on time the girl I spoke to a customer service did not know what she was talking about did not know its FedEx smart post was I could not explain to me why it was taking so long for the mail to come in she did not place a new order nor does she let me know where my refund was for the box that got previously returned she said that she refunded me $111...

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After repeated e-mails to customer service over several weeks they finally admitted that they don't have the item but never even hinted at a refund, just tried to get me to buy something else. I asked for a refund, got an e-mail that it had been issued, but a month later nothing has showed up. This...

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Website
2.4 (230 reviews)
1.7 (232 reviews)
Reviewer's quote

I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...

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...they still haven't arrived I emailed them and they told me my order was canceled due to them not having the product in the warehouse so I went back on the website and reordered a bundle of capes that they had on sale and I ended up getting those and the next day I ended up getting my first order but was n't the capes that I ordered they are the exact same capes that came in the bundle of nine for...

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Product or Service Quality
2 (225 reviews)
1.6 (225 reviews)
Reviewer's quote

used frizz product a couple of times and noticed my hair fell out in a hugh spot and small spot. I have went to doctors, medicine co pay, treatments time from work. Rogaine..

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Will never purchase from them anymore bad customer service hard to get in contact with them..

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Price Affordability
2 (214 reviews)
2.2 (221 reviews)
Reviewer's quote

...It's a mediocre product and not at all worth the high price, especially because they trick you into a continuous "resupply" by automatically billing your credit card. The sneaky part is that they send you this package full of junk (stuff you never asked for) and charge your credit card $33. 94...

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...same amount of money for the five capes that I ordered the first time and they sent me both orders but the same cake one had five one had nine I paid the same price for both of them and their *** quality which I know the ones I ordered the first time are very high quality because that's what I have been using previously this company are liars thief s and not to be trusted I want my money back because I am not paying for something I didn't order and they told me they canceled the order ...

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Wen and House Of Beauty World Pros and Cons

Pros
  • Smell
  • How it makes my hair feel and look
  • Product
  • Order delivery delay with know explanation
  • Variety of products
  • There are no pros
Cons
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice
  • Awful customer service
  • No one answers the calls
  • No customer service and did not receive product

Wen and House Of Beauty World Most Positive Reviews

Top rated reviews
5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

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5

The products are of great quality.

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5

I am so slow on the uptake, so much so, that I almost ordered another bottle of sweet almond & mint today, by chance...

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5

Hello...i called to speak to a customer service rep. Because i want to return items sent to me the henna is the wrong...

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Wen and House Of Beauty World Most Critical Reviews

Lowest rated reviews
1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

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1

I placed an order through this company on the 8th, or 11th of Nov 2015. I've tried calling. Every dept you try to...

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1

The same thing happened to me as the person who purchased online with the aid of an agent. Two weeks after I received...

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1

I ordered this 03/15/2016 it came today & this is how it looks & what's inside it!! Just nasty don't order from...

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Wen and House Of Beauty World Latest Reviews

Recent published reviews
No votes

Wen. based in California boasts a customer service open until 12am. I called at 10 pm est as well as tried chat t and...

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1

I requested cancellation of my order within ten minutes but was completely ignored,but after three days I received an...

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5

used frizz product a couple of times and noticed my hair fell out in a hugh spot and small spot. I have went to...

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1

I was looking for an item that has been discontinued and thought I hit pay dirt when I found it on their site. Yay! I...

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Wen and House Of Beauty World Products and Services

Most reviewed product and services
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (176 reviews)
  • House Of Beauty World Shipping Service (124 reviews)
  • House Of Beauty World Customer Care (69 reviews)