PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wen and House Of Beauty World as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wen
House Of Beauty World

Wen and House Of Beauty World Overview

Total reviews
1784
508
Company responses
0
1
Issues resolved
2
6

Wen and House Of Beauty World Consumer Ratings

Rank
126 out of 895 in Cosmetics and Personal Care category
233 out of 895 in Cosmetics and Personal Care category
Customer service
67 in category
202 in category
Website
95 in category
184 in category
Product or Service Quality
110 in category
170 in category
Price Affordability
174 in category
128 in category

Wen and House Of Beauty World Rating Details

Customer service
2 (242 reviews)
1.1 (229 reviews)
Reviewer's quote

...I called customer service and they instantly gave me my money back and made a claim. 3 yrs later while on vacation I tried a friends hair system and fell in love. I was really shocked to find out that it was wens mandarin italian fig...

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...I have called the customer service number several times with no luck. I will never buy from this company again!!!..

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Website
2.4 (228 reviews)
1.8 (192 reviews)
Reviewer's quote

I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...

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Email address on website is a bogus email address and phone number listed is also bogus as it goes straight to voicemail. Reported to BBB and my creditor. I will continue to report this company to the federal trade commission and anyone else I can find until they are SHUT DOWN!!! Please join me if...

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Product or Service Quality
2 (223 reviews)
1.6 (185 reviews)
Reviewer's quote

Customer service was very helpful and courteous...

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I placed an order and 4 products did not show up on the order since they were out of stock. It said my refund would be processed. I have emailed customer service 3 times and none of the phone numbers work...

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Price Affordability
2 (212 reviews)
2.2 (185 reviews)
Reviewer's quote

...It's a mediocre product and not at all worth the high price, especially because they trick you into a continuous "resupply" by automatically billing your credit card. The sneaky part is that they send you this package full of junk (stuff you never asked for) and charge your credit card $33. 94...

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...4 items and out of the 4 items they sent me one wrong item which was $5 cheaper than the original one I order When I called I asked them to just refund the price difference so I asked to email the pictures of all the items that I received and that the manager will Have to take a look at the order. 5 days passed I...

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Wen and House Of Beauty World Pros and Cons

Pros
  • Smell
  • How it makes my hair feel and look
  • Product
  • Variety of products
  • Order delivery delay with know explanation
  • Delivery problem
Cons
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice
  • Awful customer service
  • I want my products or a full refund
  • No one answers the calls

Wen and House Of Beauty World Most Positive Reviews

Top rated reviews
5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

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5

The products are of great quality.

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5

I am so slow on the uptake, so much so, that I almost ordered another bottle of sweet almond & mint today, by chance...

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5

Hello...i called to speak to a customer service rep. Because i want to return items sent to me the henna is the wrong...

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Wen and House Of Beauty World Most Critical Reviews

Lowest rated reviews
1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

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1

I placed an order through this company on the 8th, or 11th of Nov 2015. I've tried calling. Every dept you try to...

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1

The same thing happened to me as the person who purchased online with the aid of an agent. Two weeks after I received...

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1

I ordered this 03/15/2016 it came today & this is how it looks & what's inside it!! Just nasty don't order from...

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Wen and House Of Beauty World Latest Reviews

Recent published reviews
No votes

I just puchased a duo of 319, 32oz, and a gallon of bamboo and green tea as I regularly do on June of each year. The man...

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1

I got clippers from them they are broken I send them back I never got the money back its 6 months now phone 7176017145

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No votes

I have tried numerous times to contact Wen to cancel my order and can not get through to anyone! I get beeps, gurgling,...

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No votes

They got my money no updates in my email and haven't received my products. Been send and left messages. No one answer...

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Wen and House Of Beauty World Products and Services

Most reviewed product and services
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (176 reviews)
  • House Of Beauty World Shipping Service (119 reviews)
  • House Of Beauty World Customer Care (60 reviews)