Wen vs House Of Beauty World
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Our website collected and compiled various consumer reviews about Wen and House Of Beauty World as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Wen and House Of Beauty World Overview
Wen and House Of Beauty World Consumer Ratings
Rank
126
out of 895 in Cosmetics and Personal Care category
233
out of 895 in Cosmetics and Personal Care category
Customer service
67
in category
202
in category
Website
95
in category
184
in category
Product or Service Quality
110
in category
170
in category
Price Affordability
174
in category
128
in category
Wen and House Of Beauty World Rating Details
Reviewer's quote
...I called customer service and they instantly gave me my money back and made a claim. 3 yrs later while on vacation I tried a friends hair system and fell in love. I was really shocked to find out that it was wens mandarin italian fig...
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...I have called the customer service number several times with no luck. I will never buy from this company again!!!..
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Reviewer's quote
I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...
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Email address on website is a bogus email address and phone number listed is also bogus as it goes straight to voicemail. Reported to BBB and my creditor. I will continue to report this company to the federal trade commission and anyone else I can find until they are SHUT DOWN!!! Please join me if...
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Product or Service Quality
Reviewer's quote
Customer service was very helpful and courteous...
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I placed an order and 4 products did not show up on the order since they were out of stock. It said my refund would be processed. I have emailed customer service 3 times and none of the phone numbers work...
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Reviewer's quote
...It's a mediocre product and not at all worth the high price, especially because they trick you into a continuous "resupply" by automatically billing your credit card. The sneaky part is that they send you this package full of junk (stuff you never asked for) and charge your credit card $33. 94...
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...4 items and out of the 4 items they sent me one wrong item which was $5 cheaper than the original one I order When I called I asked them to just refund the price difference so I asked to email the pictures of all the items that I received and that the manager will Have to take a look at the order. 5 days passed I...
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Wen and House Of Beauty World Pros and Cons
Pros
- Smell
- How it makes my hair feel and look
- Product
- Variety of products
- Order delivery delay with know explanation
- Delivery problem
Cons
- Hair loss
- Lost my hair
- Deceptive marketing practice
- Awful customer service
- I want my products or a full refund
- No one answers the calls
Wen and House Of Beauty World Most Positive Reviews
Top rated reviews
When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...
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The products are of great quality.
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I am so slow on the uptake, so much so, that I almost ordered another bottle of sweet almond & mint today, by chance...
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Hello...i called to speak to a customer service rep. Because i want to return items sent to me the henna is the wrong...
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Wen and House Of Beauty World Most Critical Reviews
Lowest rated reviews
I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...
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I placed an order through this company on the 8th, or 11th of Nov 2015. I've tried calling. Every dept you try to...
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The same thing happened to me as the person who purchased online with the aid of an agent. Two weeks after I received...
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I ordered this 03/15/2016 it came today & this is how it looks & what's inside it!! Just nasty don't order from...
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Wen and House Of Beauty World Latest Reviews
Recent published reviews
No votes
I just puchased a duo of 319, 32oz, and a gallon of bamboo and green tea as I regularly do on June of each year. The man...
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I got clippers from them they are broken I send them back I never got the money back its 6 months now phone 7176017145
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No votes
I have tried numerous times to contact Wen to cancel my order and can not get through to anyone! I get beeps, gurgling,...
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No votes
They got my money no updates in my email and haven't received my products. Been send and left messages. No one answer...
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Wen and House Of Beauty World Products and Services
Most reviewed product and services
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Wen Hair Care
(627 reviews)
-
Wen Conditioner
(217 reviews)
-
Wen Shampoo
(176 reviews)
-
House Of Beauty World Shipping Service
(119 reviews)
-
House Of Beauty World Customer Care
(60 reviews)
House Of Beauty World vs …
How would you compare Wen vs House Of Beauty World?
It is now 6/21/17, and I placed the order on 6/9, but I do not have anything for my money, and HOB charged my credit card on 6/12/17, although they had NOT shipped the merchandise. On 6/14/17, I received a shipment Email from HOB with a USPS tracking number, but the USPS web site reports that this is a PRE-SHIPMENT notification to indicate that HOB has sent an electronic notification and a package label number to USPS, but HOB has not given a package to USPS.
As of today (7 days since HOB sent me the label number) the USPS still hasn't received a package from HOB. I contacted HOB on 6/16/17, to inquire and just received a response that my merchandise has shipped. I provided them a screen shot from USPS showing that the package has not been recieved by USPS, and I have tried to contact HOB every day since, but HOB is now ignoring me. I have already initiated a fraud claim with my financial institution and am preparing a package to send to the PA State Attorney General's Office, since I have researched HOB's history at the BBB and numerous other web sites and see that they have about 200 complaints, many very similar to mine.
I am an internal auditor at one of the most highly secured places in this country, and report on internal controls to guard against theft. This seems to be a calculated HOB employee method of stealing (create a shipping label for merchandise, but do not actually give the package to the shipper and just keep the merchandise for themselves). I'm not sure whether HOB management and owner's are aware or are in on this FRAUD, but they will be, because as I've said, I am preparing a package of the printed online complaints and web site addressess and links, USPS data and my own history (I kept everything) to send to the PA State Attorney General for investigation of HOB.
This was only my third time doing business with the company, and the first two times were okay, but this time they got me, as they seem to have gotten MANY, MANY others in the near past.based on the other comlaints I have read online . I DO NOT ADVISE DOING BUSINESS WITH THE COMPANY ONLINE, OR DO SO AT YOUR OWN RISK!!!
As far as I'm concerned House of Beauty World has no Customer service nor do they make right any wrongs.
I ordered two wigs and paid for expedited shipping.
A week later the wigs hadn't even been processed. When I emailed Customer Service explaining that due to their inability to process my order the same day I was forced to drive over two hours to get a new wig from a store. I asked for an explanation.
What I got was a 10 percent discount on my next purchase. Needless to say, there will be NO next order.