PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wen and House Of Beauty World as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wen
House Of Beauty World

Wen and House Of Beauty World Overview

Total reviews
1782
192
Company responses
0
1
Issues resolved
2
2

Wen was first mentioned on PissedConsumer on Jul 21, 2008 and since then this brand received 1782 reviews. It is 1590 reviews more than House Of Beauty World received since Dec 11, 2014. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with House Of Beauty World customer support team than with Wen customer service.

Wen and House Of Beauty World Consumer Ratings

Rank
113 out of 1159 in Cosmetics and Personal Care category
201 out of 1159 in Cosmetics and Personal Care category
Customer service
67 in category
184 in category
Website
91 in category
159 in category
Product or Service Quality
105 in category
156 in category

According to consumer ratings and reviews, Wen ranks 88 points higher in the Cosmetics and Personal Care category than House Of Beauty World. People gave Wen 2 stars for Customer service criterion in Cosmetics and Personal Care category and it is 365 points higher than the worst rated brand in this category. At the same time, House Of Beauty World was rated 1.2 stars for Customer service criterion in this category and it is 248 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Wen has a higher rating than House Of Beauty World. Regarding Product or Service Quality criterion, consumers gave Wen 2 stars and it is 76% greater than other in category. House Of Beauty World however was rated 1.6 stars and it is 64% greater than other in category.

Wen and House Of Beauty World Rating Details

Customer service
2 (242 reviews)
1.2 (99 reviews)
Reviewer's quote

...I called customer service and they instantly gave me my money back and made a claim. 3 yrs later while on vacation I tried a friends hair system and fell in love. I was really shocked to find out that it was wens mandarin italian fig...

Kort

...They have bad customer service. They are so rude and unfriendly..

Aminat o
Website
2.4 (228 reviews)
1.9 (87 reviews)
Reviewer's quote

I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...

Zaiah

...I went on the website and the item I had ordered before is not available. I called on Saturday to 267-938-8135 and they were closed. I left them a very detailed Email about what color of Clairol hair color I needed to order that was not on their website, my phone # and nobody has returned my call...

Ramzi
Product or Service Quality
2 (223 reviews)
1.6 (88 reviews)
Reviewer's quote

Customer service was very helpful and courteous...

PissedConsumer1688374

I need a full refund the product I bought is expired the cream is dark brown its supposed to be white not satisfied with the product..

Any

Wen and House Of Beauty World Pros and Cons

Pros
  • Smell
  • How it makes my hair feel and look
  • Product
  • Variety of products
  • Prices and variety
  • Order delivery delay with know explanation
Cons
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice
  • I want my products or a full refund
  • Customer service
  • Stole my money

Wen and House Of Beauty World Most Positive Reviews

Top rated reviews
5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

5

The products are of great quality.

Wen and House Of Beauty World Most Critical Reviews

Lowest rated reviews
1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

1

I placed an order through this company on the 8th, or 11th of Nov 2015. I've tried calling. Every dept you try to...

Wen and House Of Beauty World Latest Reviews

Recent published reviews

I have dial several numbers and automatically hang up...i want to cancel my subscription

Read all 1782 reviews
1

No response from House of Beauty

Read all 192 reviews

Wen and House Of Beauty World Products and Services

Most reviewed product and services
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (175 reviews)
  • House Of Beauty World Shipping Service (57 reviews)
  • House Of Beauty World Customer Care (34 reviews)