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House Of Beauty World vs Wen
House Of Beauty World vs Wen
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about House Of Beauty World and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
House Of Beauty World and Wen Overview
Total reviews |
977
|
1798
|
Company responses |
1 |
0 |
Issues resolved |
8 |
3 |
House Of Beauty World and Wen Consumer Ratings
Rank
520
out of 1748 in Cosmetics and Personal Care category
281
out of 1748 in Cosmetics and Personal Care category
Customer service
463
in category
192
in category
Reliability
432
in category
207
in category
Exchange, Refund and Cancellation Policy
418
in category
194
in category
Website
434
in category
235
in category
House Of Beauty World and Wen Rating Details
Reviewer's quote
The customer service number does not work! There is a voice recording that states that the mailbox is full. Please refund my money or send my merchandise!..
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...overnight it I am now waiting 3 to 4 weeks for the second box this is ridiculous I can never get the right order or my things on time the girl I spoke to a customer service did not know what she was talking about did not know its FedEx smart post was I could not explain to me why it was taking so long for the...
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Reviewer's quote
I have been trying to contact this company for over one year. The phone numbers listed are incorrect. A recorded message says 'that I don't have permission to contact this phone number'. I ordered items in July 2021 and have not received these items. I have also emailed them without any luck. SCAM...
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I HAVE BEEN ON AUTO DELIVERY WITH WEN FOR SEVERAL YEARS AND SINCE THE END OF LAST YEAR I HAVE NOT BEEN GETTING IT. I HAVE CALLED AND HAVE HAD TO PLACE A ORDER TO GET MY ITEMS AND LAST MONTH I WAS CHARGED FOR MY AUTO DELIVERY AND I NEVER RECEIVED THE ORDER. PLEASE LOOK INTO THIS FOR ME I AM OUT OF...
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Exchange, Refund and Cancellation Policy
Reviewer's quote
Unprofessional, will not reply to e-mail inquiries or phone calls regarding missing items OR the incorrect items being delivered to customer, hold refunds 10-14 business days. Although, FREE shipping is available "if" the customer orders a certain amount from them..
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... is bad about this company is even after I cancelled they sent me another set, charged my card, I called and they instructed me to return the shipment and the refund will be processed, unfair that MY funds are held but ok, two months later again, they sent another shipment and by now I am pretty mad, when I called ...
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Reviewer's quote
I have sent several emails, via their website, as it is the ONLY way listed to contact them, and I get an automated response, but never any other response. It is January 11, 2022 and I still have not received my products. They basically scammed and stole almost $23 from me, and not only didnt send...
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I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...
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House Of Beauty World and Wen Pros and Cons
Pros
- There are no pros
- Variety of products
- Order delivery delay with know explanation
- Smell
- How it makes my hair feel and look
- Product
Cons
- Awful customer service
- No response to emails no way to reach customer support
- Do not answer calls or emails
- Hair loss
- Lost my hair
- Deceptive marketing practice
House Of Beauty World and Wen Most Positive Reviews
Top rated reviews
You send wrong color for me you send me medium blonde, I ordered medium brown, so please sent me Xfusion Keratin Hair...
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I use shampoos with no paraphines or sulfates and Wen has been the best product for my hair.I have used it for three...
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Hello...i called to speak to a customer service rep. Because i want to return items sent to me the henna is the wrong...
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I have no problem with this product. My hair is great an I love it. The only problem I have is paying $38.00 a bottle....
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House Of Beauty World and Wen Most Critical Reviews
Lowest rated reviews
I have been trying to contact this company for over one year. The phone numbers listed are incorrect. A recorded...
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I ordered Wen and also the FREE vitamins that they offered as FREE trial. Well, it was never free. First of all, WEN...
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I would not risk ordering from this place. 1- They sell items that they do not have in stock or just sell it never...
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I have called a total of 5 times and they do not cancelled the subscription! The first time I called to cancel they...
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House Of Beauty World and Wen Latest Reviews
Recent published reviews
No votes
I ordered some hair rinse, several bottles that came up to 40 dollars and I never received my product are my money...
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I HAVE BEEN ON AUTO DELIVERY WITH WEN FOR SEVERAL YEARS AND SINCE THE END OF LAST YEAR I HAVE NOT BEEN GETTING IT. I...
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Stay away! I ordered items in July 2022 and have yet to receive it. Both numbers are not in service.?Ive been scammed....
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This small quiet generator is advertised to deliver 1000 Watts power and 1250 watts peak surge power but does not even...
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How would you compare House Of Beauty World vs Wen?
It is now 6/21/17, and I placed the order on 6/9, but I do not have anything for my money, and HOB charged my credit card on 6/12/17, although they had NOT shipped the merchandise. On 6/14/17, I received a shipment Email from HOB with a USPS tracking number, but the USPS web site reports that this is a PRE-SHIPMENT notification to indicate that HOB has sent an electronic notification and a package label number to USPS, but HOB has not given a package to USPS.
As of today (7 days since HOB sent me the label number) the USPS still hasn't received a package from HOB. I contacted HOB on 6/16/17, to inquire and just received a response that my merchandise has shipped. I provided them a screen shot from USPS showing that the package has not been recieved by USPS, and I have tried to contact HOB every day since, but HOB is now ignoring me. I have already initiated a fraud claim with my financial institution and am preparing a package to send to the PA State Attorney General's Office, since I have researched HOB's history at the BBB and numerous other web sites and see that they have about 200 complaints, many very similar to mine.
I am an internal auditor at one of the most highly secured places in this country, and report on internal controls to guard against theft. This seems to be a calculated HOB employee method of stealing (create a shipping label for merchandise, but do not actually give the package to the shipper and just keep the merchandise for themselves). I'm not sure whether HOB management and owner's are aware or are in on this FRAUD, but they will be, because as I've said, I am preparing a package of the printed online complaints and web site addressess and links, USPS data and my own history (I kept everything) to send to the PA State Attorney General for investigation of HOB.
This was only my third time doing business with the company, and the first two times were okay, but this time they got me, as they seem to have gotten MANY, MANY others in the near past.based on the other comlaints I have read online . I DO NOT ADVISE DOING BUSINESS WITH THE COMPANY ONLINE, OR DO SO AT YOUR OWN RISK!!!
As far as I'm concerned House of Beauty World has no Customer service nor do they make right any wrongs.
I ordered two wigs and paid for expedited shipping.
A week later the wigs hadn't even been processed. When I emailed Customer Service explaining that due to their inability to process my order the same day I was forced to drive over two hours to get a new wig from a store. I asked for an explanation.
What I got was a 10 percent discount on my next purchase. Needless to say, there will be NO next order.