PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about House Of Beauty World and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

House Of Beauty World
Wen

House Of Beauty World and Wen Overview

Total reviews 977 1798
Company responses 1 0
Issues resolved 8 3

House Of Beauty World and Wen Consumer Ratings

Rank
520 out of 1748 in Cosmetics and Personal Care category
281 out of 1748 in Cosmetics and Personal Care category
Customer service
463 in category
192 in category
Reliability
432 in category
207 in category
Exchange, Refund and Cancellation Policy
418 in category
194 in category
Website
434 in category
235 in category

House Of Beauty World and Wen Rating Details

Customer service
1.1
(443 reviews)
2
(248 reviews)
Reviewer's quote

The customer service number does not work! There is a voice recording that states that the mailbox is full. Please refund my money or send my merchandise!..

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...overnight it I am now waiting 3 to 4 weeks for the second box this is ridiculous I can never get the right order or my things on time the girl I spoke to a customer service did not know what she was talking about did not know its FedEx smart post was I could not explain to me why it was taking so long for the...

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Reliability
1.2
(404 reviews)
2.1
(98 reviews)
Reviewer's quote

I have been trying to contact this company for over one year. The phone numbers listed are incorrect. A recorded message says 'that I don't have permission to contact this phone number'. I ordered items in July 2021 and have not received these items. I have also emailed them without any luck. SCAM...

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I HAVE BEEN ON AUTO DELIVERY WITH WEN FOR SEVERAL YEARS AND SINCE THE END OF LAST YEAR I HAVE NOT BEEN GETTING IT. I HAVE CALLED AND HAVE HAD TO PLACE A ORDER TO GET MY ITEMS AND LAST MONTH I WAS CHARGED FOR MY AUTO DELIVERY AND I NEVER RECEIVED THE ORDER. PLEASE LOOK INTO THIS FOR ME I AM OUT OF...

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Exchange, Refund and Cancellation Policy
1.2
(384 reviews)
2
(92 reviews)
Reviewer's quote

Unprofessional, will not reply to e-mail inquiries or phone calls regarding missing items OR the incorrect items being delivered to customer, hold refunds 10-14 business days. Although, FREE shipping is available "if" the customer orders a certain amount from them..

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... is bad about this company is even after I cancelled they sent me another set, charged my card, I called and they instructed me to return the shipment and the refund will be processed, unfair that MY funds are held but ok, two months later again, they sent another shipment and by now I am pretty mad, when I called ...

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Website
1.7
(363 reviews)
2.4
(234 reviews)
Reviewer's quote

I have sent several emails, via their website, as it is the ONLY way listed to contact them, and I get an automated response, but never any other response. It is January 11, 2022 and I still have not received my products. They basically scammed and stole almost $23 from me, and not only didnt send...

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I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...

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House Of Beauty World and Wen Pros and Cons

Pros
  • There are no pros
  • Variety of products
  • Order delivery delay with know explanation
  • Smell
  • How it makes my hair feel and look
  • Product
Cons
  • Awful customer service
  • No response to emails no way to reach customer support
  • Do not answer calls or emails
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

House Of Beauty World and Wen Most Positive Reviews

Top rated reviews
5

You send wrong color for me you send me medium blonde, I ordered medium brown, so please sent me Xfusion Keratin Hair...

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5

I use shampoos with no paraphines or sulfates and Wen has been the best product for my hair.I have used it for three...

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5

Hello...i called to speak to a customer service rep. Because i want to return items sent to me the henna is the wrong...

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5

I have no problem with this product. My hair is great an I love it. The only problem I have is paying $38.00 a bottle....

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House Of Beauty World and Wen Most Critical Reviews

Lowest rated reviews
1

I have been trying to contact this company for over one year. The phone numbers listed are incorrect. A recorded...

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1

I ordered Wen and also the FREE vitamins that they offered as FREE trial. Well, it was never free. First of all, WEN...

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1

I would not risk ordering from this place. 1- They sell items that they do not have in stock or just sell it never...

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1

I have called a total of 5 times and they do not cancelled the subscription! The first time I called to cancel they...

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House Of Beauty World and Wen Latest Reviews

Recent published reviews
No votes

I ordered some hair rinse, several bottles that came up to 40 dollars and I never received my product are my money...

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4.4

I HAVE BEEN ON AUTO DELIVERY WITH WEN FOR SEVERAL YEARS AND SINCE THE END OF LAST YEAR I HAVE NOT BEEN GETTING IT. I...

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1

Stay away! I ordered items in July 2022 and have yet to receive it. Both numbers are not in service.?Ive been scammed....

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2

This small quiet generator is advertised to deliver 1000 Watts power and 1250 watts peak surge power but does not even...

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