House Of Beauty World vs Wen
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Our website collected and compiled various consumer reviews about House Of Beauty World and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
House Of Beauty World and Wen Overview
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Total reviews |
602
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1786
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Company responses |
1 |
0 |
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Issues resolved |
7 |
2 |
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House Of Beauty World and Wen Consumer Ratings
Rank
248
out of 920 in Cosmetics and Personal Care category
130
out of 920 in Cosmetics and Personal Care category
Customer service
207
in category
69
in category
Reliability
180
in category
74
in category
Exchange, Refund and Cancellation Policy
169
in category
65
in category
Website
194
in category
97
in category
House Of Beauty World and Wen Rating Details
Reviewer's quote
...Customer Service: If you have any questions and/or concerns regarding your order, you can contact our customer service by email at info@houseofbeautyworld. com. Our customer service is available Monday thru Friday from 9:00am EST to 6:00pm EST...
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...overnight it I am now waiting 3 to 4 weeks for the second box this is ridiculous I can never get the right order or my things on time the girl I spoke to a customer service did not know what she was talking about did not know its FedEx smart post was I could not explain to me why it was taking so long for the mail to come in she did not place a new order nor does she let me know where my refund was for the box that got previously returned she said that she refunded me $111...
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Reviewer's quote
Will never purchase from them anymore bad customer service hard to get in contact with them
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Customer service was very helpful and courteous...Never had a complaint with the service I've received.Excellent customer service!!
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Exchange, Refund and Cancellation Policy
Reviewer's quote
...Please I want my refund as I would not want any thing to do with a company that have no regards for their customers..
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... is bad about this company is even after I cancelled they sent me another set, charged my card, I called and they instructed me to return the shipment and the refund will be processed, unfair that MY funds are held but ok, two months later again, they sent another shipment and by now I am pretty mad, when I called they did say they noticed that I cancelled but the rep didn't complete the request,...
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Reviewer's quote
...they still haven't arrived I emailed them and they told me my order was canceled due to them not having the product in the warehouse so I went back on the website and reordered a bundle of capes that they had on sale and I ended up getting those and the next day I ended up getting my first order but was n't the capes that I ordered they are the exact same capes that came in the bundle of nine for...
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I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...
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House Of Beauty World and Wen Pros and Cons
Pros
- Order delivery delay with know explanation
- Variety of products
- There are no pros
- Smell
- How it makes my hair feel and look
- Product
Cons
- Awful customer service
- No one answers the calls
- No customer service and did not receive product
- Hair loss
- Lost my hair
- Deceptive marketing practice
House Of Beauty World and Wen Most Positive Reviews
Top rated reviews
The products are of great quality.
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When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...
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Hello...i called to speak to a customer service rep. Because i want to return items sent to me the henna is the wrong...
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I am so slow on the uptake, so much so, that I almost ordered another bottle of sweet almond & mint today, by chance...
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House Of Beauty World and Wen Most Critical Reviews
Lowest rated reviews
I placed an order through this company on the 8th, or 11th of Nov 2015. I've tried calling. Every dept you try to...
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I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...
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I ordered this 03/15/2016 it came today & this is how it looks & what's inside it!! Just nasty don't order from...
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The same thing happened to me as the person who purchased online with the aid of an agent. Two weeks after I received...
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House Of Beauty World and Wen Latest Reviews
Recent published reviews
Will never purchase from them anymore bad customer service hard to get in contact with them
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used frizz product a couple of times and noticed my hair fell out in a hugh spot and small spot. I have went to...
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My order number is 1525444 I purchase it under my husband name Ortis Pyronneau Amazon pay I placed my order since Septem...
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First of all the box that I ordered for overnight delivery did not come overnight delivery it is saying that it will be...
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House Of Beauty World and Wen Products and Services
Most reviewed product and services
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House Of Beauty World Shipping Service
(124 reviews)
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House Of Beauty World Customer Care
(69 reviews)
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Wen Hair Care
(627 reviews)
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Wen Conditioner
(217 reviews)
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Wen Shampoo
(176 reviews)
House Of Beauty World vs …
How would you compare House Of Beauty World vs Wen?
It is now 6/21/17, and I placed the order on 6/9, but I do not have anything for my money, and HOB charged my credit card on 6/12/17, although they had NOT shipped the merchandise. On 6/14/17, I received a shipment Email from HOB with a USPS tracking number, but the USPS web site reports that this is a PRE-SHIPMENT notification to indicate that HOB has sent an electronic notification and a package label number to USPS, but HOB has not given a package to USPS.
As of today (7 days since HOB sent me the label number) the USPS still hasn't received a package from HOB. I contacted HOB on 6/16/17, to inquire and just received a response that my merchandise has shipped. I provided them a screen shot from USPS showing that the package has not been recieved by USPS, and I have tried to contact HOB every day since, but HOB is now ignoring me. I have already initiated a fraud claim with my financial institution and am preparing a package to send to the PA State Attorney General's Office, since I have researched HOB's history at the BBB and numerous other web sites and see that they have about 200 complaints, many very similar to mine.
I am an internal auditor at one of the most highly secured places in this country, and report on internal controls to guard against theft. This seems to be a calculated HOB employee method of stealing (create a shipping label for merchandise, but do not actually give the package to the shipper and just keep the merchandise for themselves). I'm not sure whether HOB management and owner's are aware or are in on this FRAUD, but they will be, because as I've said, I am preparing a package of the printed online complaints and web site addressess and links, USPS data and my own history (I kept everything) to send to the PA State Attorney General for investigation of HOB.
This was only my third time doing business with the company, and the first two times were okay, but this time they got me, as they seem to have gotten MANY, MANY others in the near past.based on the other comlaints I have read online . I DO NOT ADVISE DOING BUSINESS WITH THE COMPANY ONLINE, OR DO SO AT YOUR OWN RISK!!!
As far as I'm concerned House of Beauty World has no Customer service nor do they make right any wrongs.
I ordered two wigs and paid for expedited shipping.
A week later the wigs hadn't even been processed. When I emailed Customer Service explaining that due to their inability to process my order the same day I was forced to drive over two hours to get a new wig from a store. I asked for an explanation.
What I got was a 10 percent discount on my next purchase. Needless to say, there will be NO next order.