PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about House Of Beauty World and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

House Of Beauty World
Wen

House Of Beauty World and Wen Overview

Total reviews
184
1782
Company responses
1
0
Issues resolved
2
2

Wen was first mentioned on PissedConsumer on Jul 21, 2008 and since then this brand received 1782 reviews. It is 1598 reviews more than House Of Beauty World received since Dec 11, 2014. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with House Of Beauty World customer support team than with Wen customer service.

House Of Beauty World and Wen Consumer Ratings

Rank
198 out of 1215 in Cosmetics and Personal Care category
109 out of 1215 in Cosmetics and Personal Care category
Customer service
178 in category
62 in category
Staff
195 in category
69 in category
Product or Service Quality
152 in category
102 in category

According to consumer ratings and reviews, Wen ranks 89 points higher in the Cosmetics and Personal Care category than House Of Beauty World. People gave House Of Beauty World 1.2 stars for Customer service criterion in Cosmetics and Personal Care category and it is 244 points higher than the worst rated brand in this category. At the same time, Wen was rated 2 stars for Customer service criterion in this category and it is 360 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Wen has a higher rating than House Of Beauty World. Regarding Product or Service Quality criterion, consumers gave House Of Beauty World 1.6 stars and it is 64% greater than other in category. Wen however was rated 2 stars and it is 76% greater than other in category.

House Of Beauty World and Wen Rating Details

Customer service
1.2 (95 reviews)
2 (242 reviews)
Reviewer's quote

Please DONOT purchase anything from this company, I purchase some wigs and sent some back they never sent me a replacement nor did they refund my money. I left several messages to date no one has contacted me beware DONOT do business with this company.

Connie V

...they said I was not a verified customer. I have bank statements that prove I paid for their products from 2007-2017. It has been very stressful for me to lose my hair...

Eldean
Staff
1.1 (87 reviews)
2.1 (216 reviews)
Reviewer's quote

Had to call got the rudest customer service staff who refused to let me speak to a manager. Told me she didn't care about my package and twice I had to tell her to watch her tone and lower her voice. Goes on to tell me how much they spent on shipping and I'm like yeah, i know, i paid for shipping!...

PissedConsumer971903

Isn't that called FRAUD?The delivery person left it in wrong location on the ground, I didn' :wtf: t even know it was there. I live in Washington so guess what- IT RAINED. So now I have an order I didn't make, with a destroyed box I cannot return it in.Beyond pissedRoni Rave :wtf: :wtf:

Roni R
Product or Service Quality
1.6 (86 reviews)
2 (223 reviews)
Reviewer's quote

The picture was nothing like the product i have purchase it before i order from this company . they are buying cheap hair and charging double for it . and dont try to return it that's three times the price plus they want give u a refund and u pay for the exchange or credit almost 9 more dollars and...

Pamela m

I think Wen was singled out by some hair dresser with their own product line. How could it be on the market for so long without any problems and all of a sudden common sence goes out the window and there are all these victims that lost half their hair in one washing and used it again and lost the...

Devorah

House Of Beauty World and Wen Pros and Cons

Pros
  • Variety of products
  • Prices and variety
  • Order delivery delay with know explanation
  • Smell
  • How it makes my hair feel and look
  • Product
Cons
  • I want my products or a full refund
  • Customer service
  • Stole my money
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

House Of Beauty World and Wen Most Positive Reviews

Top rated reviews
5

The products are of great quality.

5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

House Of Beauty World and Wen Most Critical Reviews

Lowest rated reviews
1

I placed an order through this company on the 8th, or 11th of Nov 2015. I've tried calling. Every dept you try to...

1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

House Of Beauty World and Wen Latest Reviews

Recent published reviews
1

I have give an order and I didn't get any information about my order. I have tried to contact with you by e-mail,...

Read all 184 reviews

I have dial several numbers and automatically hang up...i want to cancel my subscription

Read all 1782 reviews

House Of Beauty World and Wen Products and Services

Most reviewed product and services
  • House Of Beauty World Shipping Service (55 reviews)
  • House Of Beauty World Customer Care (34 reviews)
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (175 reviews)