PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about House Of Beauty World and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

House Of Beauty World
Wen

House Of Beauty World and Wen Overview

Total reviews 670 1792
Company responses 1 0
Issues resolved 7 2

House Of Beauty World and Wen Consumer Ratings

Rank
257 out of 926 in Cosmetics and Personal Care category
139 out of 926 in Cosmetics and Personal Care category
Customer service
225 in category
76 in category
Reliability
194 in category
80 in category
Exchange, Refund and Cancellation Policy
191 in category
73 in category
Website
215 in category
108 in category

House Of Beauty World and Wen Rating Details

Customer service
1.1 (316 reviews)
2 (245 reviews)
Reviewer's quote

...91, Please refund, This is Not good customer service, why do I have to keep asking pleading for what is mine. I do Not have $53. 91 to give this company...

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...overnight it I am now waiting 3 to 4 weeks for the second box this is ridiculous I can never get the right order or my things on time the girl I spoke to a customer service did not know what she was talking about did not know its FedEx smart post was I could not explain to me why it was taking so long for the mail to come in she did not place a new order nor does she let me know where my refund was for the box that got previously returned she said that she refunded me $111...

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Reliability
1.2 (280 reviews)
2 (95 reviews)
Reviewer's quote

Placed an order to house of beauty, never received item, checked status of order, company concelled my order without notifying me, I called, sent emails asking for a refund, $53.91, No communication!!

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I purchased the 32 oz. Spring Cherry Blossom Cleansing Conditioner and the Treatment Mist of the same scent. I also purchased Ithe same in the Honey Peach scent.Either one of these has a significant scent. Hair does not have a scent after using and body has no scent after Treatment Mist.I have...

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Exchange, Refund and Cancellation Policy
1.2 (269 reviews)
2 (90 reviews)
Reviewer's quote

...They refused to refund my order or resend it. They guy was rude and did not even apologize..

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... is bad about this company is even after I cancelled they sent me another set, charged my card, I called and they instructed me to return the shipment and the refund will be processed, unfair that MY funds are held but ok, two months later again, they sent another shipment and by now I am pretty mad, when I called they did say they noticed that I cancelled but the rep didn't complete the request,...

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Website
1.7 (259 reviews)
2.4 (232 reviews)
Reviewer's quote

I purchased a wig from this website. Three weeks went by I was not notified that they didnt have my item so I contacted customer service after a whole week of trying to reach somebody. They finally told me that they did not have my item and that they would refund me my money and it would be in my...

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I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...

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House Of Beauty World and Wen Pros and Cons

Pros
  • Variety of products
  • There are no pros
  • Order delivery delay with know explanation
  • Smell
  • How it makes my hair feel and look
  • Product
Cons
  • Awful customer service
  • No customer service and did not receive product
  • No one answers the calls
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

House Of Beauty World and Wen Most Positive Reviews

Top rated reviews
5

The products are of great quality.

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5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

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5

Hello...i called to speak to a customer service rep. Because i want to return items sent to me the henna is the wrong...

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5

I am so slow on the uptake, so much so, that I almost ordered another bottle of sweet almond & mint today, by chance...

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House Of Beauty World and Wen Most Critical Reviews

Lowest rated reviews
1

I placed an order through this company on the 8th, or 11th of Nov 2015. I've tried calling. Every dept you try to...

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1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

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1

I ordered this 03/15/2016 it came today & this is how it looks & what's inside it!! Just nasty don't order from...

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1

The same thing happened to me as the person who purchased online with the aid of an agent. Two weeks after I received...

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House Of Beauty World and Wen Latest Reviews

Recent published reviews
1

Placed an order to house of beauty, never received item, checked status of order, company concelled my order without...

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1.2

Gave me the worst acne of my life. I felt and looked like a monster. I liked it as a hair product but not worth it at...

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1

And I lost my money plus I paid £18 to sent back. I have try contact post office and they said the have ..sent the...

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No votes

No I was able to get a hold of someone, so were all good.

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