PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about House Of Beauty World and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

House Of Beauty World
Wen

House Of Beauty World and Wen Overview

Total reviews 602 1786
Company responses 1 0
Issues resolved 7 2

House Of Beauty World and Wen Consumer Ratings

Rank
248 out of 920 in Cosmetics and Personal Care category
130 out of 920 in Cosmetics and Personal Care category
Customer service
207 in category
69 in category
Reliability
180 in category
74 in category
Exchange, Refund and Cancellation Policy
169 in category
65 in category
Website
194 in category
97 in category

House Of Beauty World and Wen Rating Details

Customer service
1.1 (279 reviews)
2 (244 reviews)
Reviewer's quote

...Customer Service: If you have any questions and/or concerns regarding your order, you can contact our customer service by email at info@houseofbeautyworld. com. Our customer service is available Monday thru Friday from 9:00am EST to 6:00pm EST...

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...overnight it I am now waiting 3 to 4 weeks for the second box this is ridiculous I can never get the right order or my things on time the girl I spoke to a customer service did not know what she was talking about did not know its FedEx smart post was I could not explain to me why it was taking so long for the mail to come in she did not place a new order nor does she let me know where my refund was for the box that got previously returned she said that she refunded me $111...

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Reliability
1.2 (241 reviews)
2 (94 reviews)
Reviewer's quote

Will never purchase from them anymore bad customer service hard to get in contact with them

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Customer service was very helpful and courteous...Never had a complaint with the service I've received.Excellent customer service!!

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Exchange, Refund and Cancellation Policy
1.2 (239 reviews)
2 (90 reviews)
Reviewer's quote

...Please I want my refund as I would not want any thing to do with a company that have no regards for their customers..

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... is bad about this company is even after I cancelled they sent me another set, charged my card, I called and they instructed me to return the shipment and the refund will be processed, unfair that MY funds are held but ok, two months later again, they sent another shipment and by now I am pretty mad, when I called they did say they noticed that I cancelled but the rep didn't complete the request,...

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Website
1.7 (230 reviews)
2.4 (230 reviews)
Reviewer's quote

...they still haven't arrived I emailed them and they told me my order was canceled due to them not having the product in the warehouse so I went back on the website and reordered a bundle of capes that they had on sale and I ended up getting those and the next day I ended up getting my first order but was n't the capes that I ordered they are the exact same capes that came in the bundle of nine for...

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I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...

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House Of Beauty World and Wen Pros and Cons

Pros
  • Order delivery delay with know explanation
  • Variety of products
  • There are no pros
  • Smell
  • How it makes my hair feel and look
  • Product
Cons
  • Awful customer service
  • No one answers the calls
  • No customer service and did not receive product
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

House Of Beauty World and Wen Most Positive Reviews

Top rated reviews
5

The products are of great quality.

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5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

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5

Hello...i called to speak to a customer service rep. Because i want to return items sent to me the henna is the wrong...

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5

I am so slow on the uptake, so much so, that I almost ordered another bottle of sweet almond & mint today, by chance...

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House Of Beauty World and Wen Most Critical Reviews

Lowest rated reviews
1

I placed an order through this company on the 8th, or 11th of Nov 2015. I've tried calling. Every dept you try to...

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1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

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1

I ordered this 03/15/2016 it came today & this is how it looks & what's inside it!! Just nasty don't order from...

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1

The same thing happened to me as the person who purchased online with the aid of an agent. Two weeks after I received...

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House Of Beauty World and Wen Latest Reviews

Recent published reviews
1

Will never purchase from them anymore bad customer service hard to get in contact with them

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5

used frizz product a couple of times and noticed my hair fell out in a hugh spot and small spot. I have went to...

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1

My order number is 1525444 I purchase it under my husband name Ortis Pyronneau Amazon pay I placed my order since Septem...

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2.5

First of all the box that I ordered for overnight delivery did not come overnight delivery it is saying that it will be...

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House Of Beauty World and Wen Products and Services

Most reviewed product and services
  • House Of Beauty World Shipping Service (124 reviews)
  • House Of Beauty World Customer Care (69 reviews)
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (176 reviews)