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House Of Beauty World vs Wen
House Of Beauty World vs Wen
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about House Of Beauty World and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
House Of Beauty World and Wen Overview
Total reviews |
670
|
1792
|
Company responses |
1 |
0 |
Issues resolved |
7 |
2 |
House Of Beauty World and Wen Consumer Ratings
Rank
257
out of 926 in Cosmetics and Personal Care category
139
out of 926 in Cosmetics and Personal Care category
Customer service
225
in category
76
in category
Reliability
194
in category
80
in category
Exchange, Refund and Cancellation Policy
191
in category
73
in category
Website
215
in category
108
in category
House Of Beauty World and Wen Rating Details
Reviewer's quote
...91, Please refund, This is Not good customer service, why do I have to keep asking pleading for what is mine. I do Not have $53. 91 to give this company...
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...overnight it I am now waiting 3 to 4 weeks for the second box this is ridiculous I can never get the right order or my things on time the girl I spoke to a customer service did not know what she was talking about did not know its FedEx smart post was I could not explain to me why it was taking so long for the mail to come in she did not place a new order nor does she let me know where my refund was for the box that got previously returned she said that she refunded me $111...
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Reviewer's quote
Placed an order to house of beauty, never received item, checked status of order, company concelled my order without notifying me, I called, sent emails asking for a refund, $53.91, No communication!!
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I purchased the 32 oz. Spring Cherry Blossom Cleansing Conditioner and the Treatment Mist of the same scent. I also purchased Ithe same in the Honey Peach scent.Either one of these has a significant scent. Hair does not have a scent after using and body has no scent after Treatment Mist.I have...
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Exchange, Refund and Cancellation Policy
Reviewer's quote
...They refused to refund my order or resend it. They guy was rude and did not even apologize..
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... is bad about this company is even after I cancelled they sent me another set, charged my card, I called and they instructed me to return the shipment and the refund will be processed, unfair that MY funds are held but ok, two months later again, they sent another shipment and by now I am pretty mad, when I called they did say they noticed that I cancelled but the rep didn't complete the request,...
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Reviewer's quote
I purchased a wig from this website. Three weeks went by I was not notified that they didnt have my item so I contacted customer service after a whole week of trying to reach somebody. They finally told me that they did not have my item and that they would refund me my money and it would be in my...
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I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...
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House Of Beauty World and Wen Pros and Cons
Pros
- Variety of products
- There are no pros
- Order delivery delay with know explanation
- Smell
- How it makes my hair feel and look
- Product
Cons
- Awful customer service
- No customer service and did not receive product
- No one answers the calls
- Hair loss
- Lost my hair
- Deceptive marketing practice
House Of Beauty World and Wen Most Positive Reviews
Top rated reviews
The products are of great quality.
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When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...
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Hello...i called to speak to a customer service rep. Because i want to return items sent to me the henna is the wrong...
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I am so slow on the uptake, so much so, that I almost ordered another bottle of sweet almond & mint today, by chance...
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House Of Beauty World and Wen Most Critical Reviews
Lowest rated reviews
I placed an order through this company on the 8th, or 11th of Nov 2015. I've tried calling. Every dept you try to...
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I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...
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I ordered this 03/15/2016 it came today & this is how it looks & what's inside it!! Just nasty don't order from...
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The same thing happened to me as the person who purchased online with the aid of an agent. Two weeks after I received...
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House Of Beauty World and Wen Latest Reviews
Recent published reviews
Placed an order to house of beauty, never received item, checked status of order, company concelled my order without...
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Gave me the worst acne of my life. I felt and looked like a monster. I liked it as a hair product but not worth it at...
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And I lost my money plus I paid £18 to sent back. I have try contact post office and they said the have ..sent the...
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No votes
No I was able to get a hold of someone, so were all good.
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How would you compare House Of Beauty World vs Wen?
It is now 6/21/17, and I placed the order on 6/9, but I do not have anything for my money, and HOB charged my credit card on 6/12/17, although they had NOT shipped the merchandise. On 6/14/17, I received a shipment Email from HOB with a USPS tracking number, but the USPS web site reports that this is a PRE-SHIPMENT notification to indicate that HOB has sent an electronic notification and a package label number to USPS, but HOB has not given a package to USPS.
As of today (7 days since HOB sent me the label number) the USPS still hasn't received a package from HOB. I contacted HOB on 6/16/17, to inquire and just received a response that my merchandise has shipped. I provided them a screen shot from USPS showing that the package has not been recieved by USPS, and I have tried to contact HOB every day since, but HOB is now ignoring me. I have already initiated a fraud claim with my financial institution and am preparing a package to send to the PA State Attorney General's Office, since I have researched HOB's history at the BBB and numerous other web sites and see that they have about 200 complaints, many very similar to mine.
I am an internal auditor at one of the most highly secured places in this country, and report on internal controls to guard against theft. This seems to be a calculated HOB employee method of stealing (create a shipping label for merchandise, but do not actually give the package to the shipper and just keep the merchandise for themselves). I'm not sure whether HOB management and owner's are aware or are in on this FRAUD, but they will be, because as I've said, I am preparing a package of the printed online complaints and web site addressess and links, USPS data and my own history (I kept everything) to send to the PA State Attorney General for investigation of HOB.
This was only my third time doing business with the company, and the first two times were okay, but this time they got me, as they seem to have gotten MANY, MANY others in the near past.based on the other comlaints I have read online . I DO NOT ADVISE DOING BUSINESS WITH THE COMPANY ONLINE, OR DO SO AT YOUR OWN RISK!!!
As far as I'm concerned House of Beauty World has no Customer service nor do they make right any wrongs.
I ordered two wigs and paid for expedited shipping.
A week later the wigs hadn't even been processed. When I emailed Customer Service explaining that due to their inability to process my order the same day I was forced to drive over two hours to get a new wig from a store. I asked for an explanation.
What I got was a 10 percent discount on my next purchase. Needless to say, there will be NO next order.