House Of Beauty World vs Wen
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House Of Beauty World
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- 2 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 163 TOTAL REVIEWS
Rank
187 out of 1173
in Cosmetics and Personal Care category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS135
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SUCCESSFUL50%
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AVG CALL DURATION01:39
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ISSUES RESOLVED2%
Top Products and Services
Wen
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
- 2 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 1778 TOTAL REVIEWS
Rank
102 out of 1173
in Cosmetics and Personal Care category
Rating Details
Statistics of Customer Service Calls
-
TOTAL CALLS67
-
SUCCESSFUL81%
-
AVG CALL DURATION03:40
-
ISSUES RESOLVED29%
Top Products and Services
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Top Rated House Of Beauty World Reviews
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House Of Beauty World - Wrong product delivered n bad customer service
I contacted by email and phone about my order. This is the worst customer service experience I ever went through online. My order number is 908864...
House Of Beauty World - Worked here for a year. Do not buy!
Hello, I will remain anonymous for obvious reasons but I worked at house of beauty for a year and left due to the insane amount of dissatisfaction...
House Of Beauty World - I feel robbed
I found these people on Amazon and heard they were good to do business with. I bought $59.00 worth of hair for nothing. I cannot use it because it is...
House Of Beauty World - Will Not Shop at HoB Again
Purchased a hair care item (TakeDown Cream) that was missing at least 1/3 of the bottle's contents. The box and packing peanuts wreaked of the strong...
House Of Beauty World - UPS did not deliver and they blammed me!
UPS did not deliver my package. After leaving a v/m with House of Beauty a week prior and sending an email that went unanswered I was finally able to...
House Of Beauty World - DO NOT PURCHASE FROM THIS COMPANY
I ordered an item from their online store at www.houseofbeautyworld.com on 07/04/18 and paid $8.95 for 2-5 day shipping. On 07/07/18 I received an ema...
House Of Beauty World - I did not get my order
I have not received my order, and when I track it, USPS reports that it was left in my mailbox, but the order was too large for a mailbox. I was home...
House Of Beauty World - Worst customer service ever!
NO STARS!!
They have the worst customer service I've ever encountered! They sent me the wrong item & refused to send the right one.
I called them 5 time...
They have the worst customer service I've ever encountered! They sent me the wrong item & refused to send the right one.
I called them 5 time...
Top Rated Wen Reviews
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Wen - Directed to Black People
Has anyone tried using this Wen Poduct & what do you think about it? From a black person point of view; I have tried it and it leaves your hair soft b...
Wen - Shampoo Review from Oakville, Ontario
I was a professional model with beautiful long natural hair. After using this product my scalp and face broke out in boils and my hair fell out in...
WEN MADE MY HAIR FALL OUT
I am an 18 year old girl with long, wavy, brown hair (can be seen in the picture). My hair tends to get a little frizzy but nothing to hard to manage,...
Wen - Fastest Way to Remove Hair
My 10 year old daughter, who lost her hair from Wen Cleansing Conditioner, granted permission to share this photo in hopes of preventing others from...
Wen - Hair Care Review from Aurora, Colorado
I used this on my daughter, and she lost significant amount of hair after the first time, after that, when I used it as a detangler, her hair slipped...
Wen Caused 100% Hair Loss in Child - 2.5 year update
My daughter lost 100% of her hair from Wen 2.5 years ago. We are talking instant hair loss on contact on subsequent usage. 3 times, rinsed into her...
Wen - Shampoo Review from Lansdale, Pennsylvania
I started using WEN about six months ago. At first I was skeptical, but after using it for a week I fell in love with the product and how it made my...
WEN Haircare & Endless Youth
Wen is a rip off. I used it once and it worked great, but the second time not so good. I figured I would try it one more time and my hair felt dirty...
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How would you compare House Of Beauty World vs Wen?
It is now 6/21/17, and I placed the order on 6/9, but I do not have anything for my money, and HOB charged my credit card on 6/12/17, although they had NOT shipped the merchandise. On 6/14/17, I received a shipment Email from HOB with a USPS tracking number, but the USPS web site reports that this is a PRE-SHIPMENT notification to indicate that HOB has sent an electronic notification and a package label number to USPS, but HOB has not given a package to USPS.
As of today (7 days since HOB sent me the label number) the USPS still hasn't received a package from HOB. I contacted HOB on 6/16/17, to inquire and just received a response that my merchandise has shipped. I provided them a screen shot from USPS showing that the package has not been recieved by USPS, and I have tried to contact HOB every day since, but HOB is now ignoring me. I have already initiated a fraud claim with my financial institution and am preparing a package to send to the PA State Attorney General's Office, since I have researched HOB's history at the BBB and numerous other web sites and see that they have about 200 complaints, many very similar to mine.
I am an internal auditor at one of the most highly secured places in this country, and report on internal controls to guard against theft. This seems to be a calculated HOB employee method of stealing (create a shipping label for merchandise, but do not actually give the package to the shipper and just keep the merchandise for themselves). I'm not sure whether HOB management and owner's are aware or are in on this FRAUD, but they will be, because as I've said, I am preparing a package of the printed online complaints and web site addressess and links, USPS data and my own history (I kept everything) to send to the PA State Attorney General for investigation of HOB.
This was only my third time doing business with the company, and the first two times were okay, but this time they got me, as they seem to have gotten MANY, MANY others in the near past.based on the other comlaints I have read online . I DO NOT ADVISE DOING BUSINESS WITH THE COMPANY ONLINE, OR DO SO AT YOUR OWN RISK!!!
As far as I'm concerned House of Beauty World has no Customer service nor do they make right any wrongs.
I ordered two wigs and paid for expedited shipping.
A week later the wigs hadn't even been processed. When I emailed Customer Service explaining that due to their inability to process my order the same day I was forced to drive over two hours to get a new wig from a store. I asked for an explanation.
What I got was a 10 percent discount on my next purchase. Needless to say, there will be NO next order.