PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about House Of Beauty World and Sally Beauty Supply as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

House Of Beauty World
Sally Beauty Supply

House Of Beauty World and Sally Beauty Supply Overview

Total reviews 599 259
Company responses 1 0
Issues resolved 7 0

House Of Beauty World and Sally Beauty Supply Consumer Ratings

Rank
247 out of 920 in Cosmetics and Personal Care category
129 out of 920 in Cosmetics and Personal Care category
Customer service
210 in category
122 in category
Reliability
181 in category
118 in category
Exchange, Refund and Cancellation Policy
170 in category
68 in category
Website
194 in category
128 in category

House Of Beauty World and Sally Beauty Supply Rating Details

Customer service
1.1 (278 reviews)
1.6 (112 reviews)
Reviewer's quote

I've been trying to get in contact with House of Beauty customer service with no luck. The company's products are fair for the customer service right now is unacceptable. I would like to resolve this issue ASAP if I am to further deal with this company..

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...I then called the customer service for Sally's and the representative stated she would send me the manufacturer's information to file a complaint. The email is linked to Sally's as they are the manufacturer of this poorly made product. DO NOT BUY ANYTHING FROM SALLY'S...

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Reliability
1.2 (239 reviews)
1.7 (95 reviews)
Reviewer's quote

I placed an order in JUNE and have NOT received it or any apology or explanation as to why it is so late

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I purchase many hair products in Sally Beauty store today, Sept 11 2020. About to check out the clerk ask if I wanted a bag, I said of course. She said do you mind getting charged $$ for the bag? I said yes I mind. I asked her what happened to the plastic bags. She said the company decided to go...

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Exchange, Refund and Cancellation Policy
1.2 (237 reviews)
2 (90 reviews)
Reviewer's quote

...Please I want my refund as I would not want any thing to do with a company that have no regards for their customers..

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I ordered a straightener 05/08/2020 but I haven’t received it yet and I thought it was jus because of the corona viruses but it still hasn’t showed up I got everything else in the order and I jus want a refund i don’t care about the straightener..

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Website
1.7 (227 reviews)
2.2 (98 reviews)
Reviewer's quote

...they still haven't arrived I emailed them and they told me my order was canceled due to them not having the product in the warehouse so I went back on the website and reordered a bundle of capes that they had on sale and I ended up getting those and the next day I ended up getting my first order but was n't the capes that I ordered they are the exact same capes that came in the bundle of nine for...

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Ordered items a month ago, and received only a few of them within that 10 day window they talk about on their website. I've filled out the online forms, I've called (only to be dropped in the queue), and still no response. How do you run a business when the phones don't work? How can you call it...

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House Of Beauty World and Sally Beauty Supply Pros and Cons

Pros
  • Order delivery delay with know explanation
  • Variety of products
  • There are no pros
  • Products
  • Variety in products
  • Great products
Cons
  • Awful customer service
  • No one answers the calls
  • No customer service and did not receive product
  • Customer service
  • Zero contact or customer service available
  • Unreachable by phone

House Of Beauty World and Sally Beauty Supply Most Positive Reviews

Top rated reviews
5

The products are of great quality.

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5

Wow creo que los customer no saben lo que dicen no se porque dices que las personas de sally son rudas y de mal...

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5

Hello...i called to speak to a customer service rep. Because i want to return items sent to me the henna is the wrong...

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5

I don't know why I'm seeing all of these horrible reviews on Sally beauty supply. I've never had an issue with the...

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House Of Beauty World and Sally Beauty Supply Most Critical Reviews

Lowest rated reviews
1

I placed an order through this company on the 8th, or 11th of Nov 2015. I've tried calling. Every dept you try to...

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1

Pricing was missing and there was a label for half of what I paid for I bought two. Talked to manager and she was very...

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1

I ordered this 03/15/2016 it came today & this is how it looks & what's inside it!! Just nasty don't order from...

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1

Went to kettering store yesterday to exchange hair trimmers that I just bought in February2015 but they would not do...

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House Of Beauty World and Sally Beauty Supply Latest Reviews

Recent published reviews
2.1

I placed an order in JUNE and have NOT received it or any apology or explanation as to why it is so late

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No votes

I purchased a blue, green black hair dye, and thought thats what I would get. After sitting with color on my hair and...

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3

I've been trying to get in contact with House of Beauty customer service with no luck. The company's products are fair...

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2.2

I was at 173 store more than once and African American girl did not offer to help me with questions and walked away. No...

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House Of Beauty World and Sally Beauty Supply Products and Services

Most reviewed product and services
  • House Of Beauty World Shipping Service (124 reviews)
  • House Of Beauty World Customer Care (69 reviews)
  • Sally Beauty Supply Customer Care (49 reviews)
  • Sally Beauty Supply Manager (25 reviews)
  • Sally Beauty Supply Shipping Service (12 reviews)