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Hotwire

Travel Agencies
  • 0 ISSUES RESOLVED
  • 215 TOTAL REVIEWS
  • $48.6K CLAIMED LOSSES
  • $426 AVERAGE LOSS
1.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
  • Convenience of reserving online 4
  • What was promised 3
  • Prior purchases were okay 2
  • Price 2
  • Present you a hotel and they are not really 1

Customers don't like

  • Lack of customer service9
  • Different product than advertised5
  • Unethical business practice3
  • Took my money2
  • No help at all2
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Universal Vacation Club

Hotels and Resorts
  • 0 ISSUES RESOLVED
  • 44 TOTAL REVIEWS
  • $100K CLAIMED LOSSES
  • $6.1K AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
  • I always liked the staff i tipped good 1

Customers don't like

  • Vcr not honoring their agreement1
  • Unreasonable points rollover process1
  • Too bad too sad attitude1
  • Inflexibilty1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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