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Hotwire

Travel Agencies
  • 0 ISSUES RESOLVED
  • 210 TOTAL REVIEWS
  • $48.6K CLAIMED LOSSES
  • $430 AVERAGE LOSS
1.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Discounts and Special Offers
  • Convenience of reserving online 4
  • What was promised 3
  • Price 2
  • Present you a hotel and they are not really 1
  • Prior purchases were okay 1

Customers don't like

  • Lack of customer service9
  • Different product than advertised5
  • Unethical business practice3
  • No help at all2
  • Took my money2
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Travelocity

Travel Agencies
  • 0 ISSUES RESOLVED
  • 576 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $836 AVERAGE LOSS
1.4
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Discounts and Special Offers
  • Will never use again 11
  • E-mail confirmation 3
  • Prices 3
  • Website 3
  • Nice customer service people 1

Customers don't like

  • Poor customer service10
  • Huge hassle5
  • Outright lies5
  • Long wait times on phone4
  • Practices2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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