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Hotwire

Travel Agencies
  • 0 ISSUES RESOLVED
  • 203 TOTAL REVIEWS
  • $47.9K CLAIMED LOSSES
  • $444 AVERAGE LOSS
1.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
  • What was promised 3
  • Convenience of reserving online 3
  • Price 2

Customers don't like

  • Lack of customer service17
  • Change in price5
  • Different product than advertised5
  • Took my money5
  • No help at all4
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Pueblo Bonito

Hotels and Resorts
  • 0 ISSUES RESOLVED
  • 47 TOTAL REVIEWS
  • $200K CLAIMED LOSSES
  • $9K AVERAGE LOSS
2.5
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
  • Carts 2
  • View 2
  • Staff 2
  • Sushi restaurant 2
  • Pillow menu 1

Customers don't like

  • High pressure sales and no refund of deposit5
  • Deceit4
  • Passport package4
  • Poor customer service4
  • No refund or partial refund of deposit2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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