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Hotwire

Travel Agencies
  • 0 ISSUES RESOLVED
  • 206 TOTAL REVIEWS
  • $48.3K CLAIMED LOSSES
  • $439 AVERAGE LOSS
1.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
  • Convenience of reserving online 4
  • What was promised 3
  • Price 2
  • Present you a hotel and they are not really 1
  • Prior purchases were okay 1

Customers don't like

  • Lack of customer service17
  • Different product than advertised6
  • Change in price5
  • Took my money5
  • No help at all4
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Pueblo Bonito

Hotels and Resorts
  • 0 ISSUES RESOLVED
  • 48 TOTAL REVIEWS
  • $200K CLAIMED LOSSES
  • $8.7K AVERAGE LOSS
2.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
  • View 3
  • Carts 3
  • Staff 2
  • Sushi restaurant 2
  • Resort 1

Customers don't like

  • High pressure sales and no refund of deposit5
  • Deceit5
  • Passport package4
  • Poor customer service4
  • High pressure sales of false programs3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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