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Hotwire

Travel Agencies
  • 0 ISSUES RESOLVED
  • 218 TOTAL REVIEWS
  • $49K CLAIMED LOSSES
  • $430 AVERAGE LOSS
1.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
  • Convenience of reserving online 4
  • What was promised 2
  • Prior purchases were okay 2
  • Price 2
  • Deal advertised 1

Customers don't like

  • Lack of customer service8
  • Different product than advertised5
  • Unethical business practice3
  • Took my money2
  • No help at all2
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Pueblo Bonito

Hotels and Resorts
  • 0 ISSUES RESOLVED
  • 67 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $8.7K AVERAGE LOSS
2.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
  • View 5
  • Carts 4
  • Staff 3
  • Resort 3
  • Sushi restaurant 2

Customers don't like

  • Poor customer service5
  • Passport package3
  • High pressure sales and no refund of deposit3
  • Deceit3
  • Rules2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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