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Priceline

Travel Agencies
  • 5 ISSUES RESOLVED
  • 1176 TOTAL REVIEWS
  • $250K CLAIMED LOSSES
  • $438 AVERAGE LOSS
1.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Discounts and Special Offers
  • Price 3
  • Complete dishonest business model 3
  • Chat feature 3
  • Ease of booking 2
  • Your people were friendly and patient 1

Customers don't like

  • Horrible customer service64
  • Did not receive refund18
  • Given the runaround9
  • Poor phone service7
  • Failure to disclose and resolve7
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Hotwire

Travel Agencies
  • 0 ISSUES RESOLVED
  • 221 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Discounts and Special Offers
  • Convenience of reserving online 4
  • What was promised 2
  • Prior purchases were okay 2
  • Price 2
  • Deal advertised 1

Customers don't like

  • Lack of customer service8
  • Different product than advertised5
  • Unethical business practice3
  • No help at all3
  • Took my money2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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