PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Priceline and Hotwire as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Priceline
Hotwire

Priceline and Hotwire Overview

Total reviews
1537
297
Company responses
0
0
Issues resolved
8
2

Priceline and Hotwire Consumer Ratings

Rank
131 out of 551 in Travel Agencies category
132 out of 551 in Travel Agencies category
Customer service
100 in category
107 in category
Exchange, Refund and Cancellation Policy
94 in category
100 in category
Website
110 in category
107 in category
Price Affordability
113 in category
108 in category

Priceline and Hotwire Rating Details

Customer service
1.2 (443 reviews)
1.2 (90 reviews)
Reviewer's quote

...I called twice but got *** customer service!..

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...The person at customer service could not find my reservations. Sent me to customer support and I was disconnected..

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Exchange, Refund and Cancellation Policy
1.1 (393 reviews)
1.1 (82 reviews)
Reviewer's quote

Still waiting on refund...

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...I called multiple telephone numbers, and filed a cancellation request on line. Refund is denied. I asked for a voucher or credit for future use: DENIED...

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Website
1.6 (369 reviews)
1.6 (75 reviews)
Reviewer's quote

...In my own opinion, Priceline does not want to take any responsibilities, I've for proof Priceline website doesn't provide any Refund Options; although the U. S. Department of Transportation ordered to refund customers who had cancelled their trip due to COVID-19...

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I booked a reservation with a 1 pm pickup and a 9 pm drop off on Hotwire’s website. When the confirmation came through, the reservation was for a noon to noon reservation, which is not what I booked. Hotwire refuses to refund even though I called them immediately and they recognized their website...

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Price Affordability
1.8 (333 reviews)
1.9 (75 reviews)
Reviewer's quote

This is multiple complaints regarding issues with price line and booking. com due to using price line but reservation was completed through booking. com, no communication, no resolution...

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...They give you a lower price and lets you know which 4 hotels you could get. I took them up on their advertised offer on 1/15/2020 at 4:59PM for a hotel in Palm Desert. Again, it pictures 4 hotels and tells you that you will get one of them...

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Priceline and Hotwire Pros and Cons

Pros
  • Price
  • Complete dishonest business model
  • Website
  • Convenience of reserving online
  • Prior purchases were okay
  • What was promised
Cons
  • Horrible customer service
  • Did not receive refund
  • Given the runaround
  • Lack of customer service
  • Unethical business practice
  • Different product than advertised

Priceline and Hotwire Most Positive Reviews

Top rated reviews
5

Priceline Travel Insurance is really joke, i will not get any more that insurance, they are asking 5 different document...

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5

I was burned twice by Hotwire. The first time I bought roundtrip airfare to Miami. The airline canceled out my return...

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5

Trying a reservation ticket but they saying my Address is wrong . It's not wrong. My email either is wrong . Aldo my...

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3.8

Itinerary # 7523443232090
Jorge Varela
To:
Hotwire Customer Care
Hello Customer Care,
I have been trying to call for 7 days...

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Priceline and Hotwire Most Critical Reviews

Lowest rated reviews
1

I can't believe it. I used the bid function and checked the areas that I wanted to stay it. When I bid, up popped the...

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1

After paying for, and receiving a confirmed reservation at the Floridian Express in Orlando, FL, it took speaking to 5 p...

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1

We recently booked a vacation package through Priceline: Hotel, Airline, and Rental Car. You see the price for the packa...

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1

Hotwire.com debited my account $1.00 for each time I booked a room plus the charge for the room. This is not fair or...

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Priceline and Hotwire Latest Reviews

Recent published reviews
1

Waiting on a refund to post to my credit card..My plane had a mechanical issue and couldn't make it to Orlando on...

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2

I'm trying to reach an operator I can't seem to get to one my mother is receiving calls from the number that this...

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1.6

Still waiting on refund...they said they would contact me within 24 hours on 5/21/20...it is now 5/28/20 and havent...

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1

Disconnected. The person at customer service could not find my reservations. Sent me to customer support and I was...

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Priceline and Hotwire Products and Services

Most reviewed product and services
  • Priceline Room Booking (182 reviews)
  • Priceline Flight Booking (143 reviews)
  • Priceline Car Rental Booking (76 reviews)
  • Hotwire Car Rental Booking (46 reviews)
  • Hotwire Room Booking (41 reviews)
  • Hotwire Flight Booking (12 reviews)