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Hotwire

Travel Agencies
  • 0 ISSUES RESOLVED
  • 215 TOTAL REVIEWS
  • $48.6K CLAIMED LOSSES
  • $426 AVERAGE LOSS
1.3
Customer service
Exchange, Refund and Cancellation Policy
Staff
  • Convenience of reserving online 4
  • What was promised 3
  • Prior purchases were okay 2
  • Price 2
  • Present you a hotel and they are not really 1

Customers don't like

  • Lack of customer service9
  • Different product than advertised5
  • Unethical business practice3
  • Took my money2
  • No help at all2
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Paradise Village

Hotels and Resorts
  • 1 ISSUES RESOLVED
  • 18 TOTAL REVIEWS
  • $80.1K CLAIMED LOSSES
  • $11.4K AVERAGE LOSS
2.6
Customer service
Exchange, Refund and Cancellation Policy
Staff
  • Resort itself 2
  • Counter tops in the rooms 1
  • Accomodations 1

Customers don't like

  • Rude customer service reps in lake forest1
  • Refusal to work with divoricing couples1
  • No pool or beach drinks after 61
  • Dishonesty from staff1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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