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Hotwire

Travel Agencies
  • 0 ISSUES RESOLVED
  • 209 TOTAL REVIEWS
  • $48.5K CLAIMED LOSSES
  • $433 AVERAGE LOSS
1.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
  • Convenience of reserving online 4
  • What was promised 3
  • Price 2
  • Present you a hotel and they are not really 1
  • Prior purchases were okay 1

Customers don't like

  • Lack of customer service17
  • Different product than advertised6
  • Change in price5
  • Took my money5
  • No help at all4
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Motel 6

Hotels and Resorts
  • 3 ISSUES RESOLVED
  • 753 TOTAL REVIEWS
  • $36.9K CLAIMED LOSSES
  • $352 AVERAGE LOSS
2.0
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
  • Easy access to get on and off interstate 5
  • Location 4
  • Recepitionist 4
  • Television 4
  • New floors and most of the bathroom upgrades 3

Customers don't like

  • Customer service9
  • Whole experience6
  • Uncaring staff5
  • Not treated as valued customer4
  • Uncleanliness4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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