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Hotwire

Travel Agencies
  • 0 ISSUES RESOLVED
  • 214 TOTAL REVIEWS
  • $48.6K CLAIMED LOSSES
  • $426 AVERAGE LOSS
1.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
  • Convenience of reserving online 4
  • What was promised 3
  • Prior purchases were okay 2
  • Price 2
  • Present you a hotel and they are not really 1

Customers don't like

  • Lack of customer service9
  • Different product than advertised5
  • Unethical business practice3
  • Took my money2
  • No help at all2
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Motel 6

Hotels and Resorts
  • 3 ISSUES RESOLVED
  • 861 TOTAL REVIEWS
  • $37.9K CLAIMED LOSSES
  • $333 AVERAGE LOSS
2.0
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
  • Easy access to get on and off interstate 6
  • Television 4
  • Recepitionist 4
  • Location 4
  • New floors and most of the bathroom upgrades 3

Customers don't like

  • Customer service6
  • Uncaring staff4
  • Bugs4
  • Whole experience3
  • Noise and the fact that manager didnt make them stop3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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