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Hotwire

Travel Agencies
  • 0 ISSUES RESOLVED
  • 215 TOTAL REVIEWS
  • $48.6K CLAIMED LOSSES
  • $426 AVERAGE LOSS
1.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
  • Convenience of reserving online 4
  • What was promised 3
  • Prior purchases were okay 2
  • Price 2
  • Present you a hotel and they are not really 1

Customers don't like

  • Lack of customer service9
  • Different product than advertised5
  • Unethical business practice3
  • Took my money2
  • No help at all2
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Microtel Inn

Hotels and Resorts
  • 0 ISSUES RESOLVED
  • 39 TOTAL REVIEWS
  • $2K CLAIMED LOSSES
  • $292 AVERAGE LOSS
2.5
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
  • Room setup 1
  • Room cleanliness 1
  • Hot breakfast 1
  • Great room 1
  • Good security 1

Customers don't like

  • Talked down to1
  • Maids were rude1
  • Maids were loud1
  • Maid service or lack thereof1
  • Filth1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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