PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Smartstyle and Hotheads as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Smartstyle
Hotheads

Smartstyle and Hotheads Overview

Total reviews 1210 88
Company responses 0 0
Issues resolved 8 1

Smartstyle and Hotheads Consumer Ratings

Rank
98 out of 702 in Beauty Salons and Spas category
244 out of 905 in Cosmetics and Personal Care category
Customer service
68 in category
154 in category
Product or Service Quality
74 in category
219 in category
Price Affordability
69 in category
235 in category
Discounts and Special Offers
53 in category
213 in category

Smartstyle and Hotheads Rating Details

Customer service
1.6 (495 reviews)
1.5 (35 reviews)
Reviewer's quote

...Really a bad customer service!..

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...and onions? The response was so? I was then told to grow up? I want a full refund of my order! All four employees were rude and odviously no one cared about customer service! I don’t appreciate being lied to by a staff of teenagers. This is the second time I have had a bad experience at this store. I was in contact with the owner several years ago about a big food safety...

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Product or Service Quality
1.6 (441 reviews)
1.5 (45 reviews)
Reviewer's quote

I asked my question anyways and before I paid I wanted to make sure if the product didnt work for me if I could return it as my hair is very picky on shampoo and conditioners. He told me yes as long as I have the receipt and its within 30 days of purchase. A couple days later I tried to return it...

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...The hair is dry, and very poor junk quality ..

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Price Affordability
2.2 (408 reviews)
1.6 (40 reviews)
Reviewer's quote

On January 4, 2021, I took my 12 year old daughter to Smartstyle, Walmart Bryant, AR, and was quoted a higher price because she is black. I spoke with two associates, Kim and Sara are the names I was given on video. Kim initially quoted me a priced starting at $87 for a simple wash, dry, and flat...

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...A message to Hotheads: A cute name and a nice website will not help your business when you engage in false advertising, price gauging, and misleading the public. I intend to pursue this legally before more people get hurt financially and go bald..

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Discounts and Special Offers
1.8 (389 reviews)
1.3 (28 reviews)
Reviewer's quote

...She did not do anything special! But I was charged $101. 91. That did not include a tip! Like a dummy I paid cash, so I have no proof...

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...I worked on them for two hours I used the special brush, conditioner, etc. nothing worked. I ended up standing in the shower with my husband for an additional 45 minutes pulling them 1x1 out of my hair, it was painful and I lost a lot of my real hair...

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Smartstyle and Hotheads Pros and Cons

Pros
  • Price
  • Past stylists
  • Personable stylist
  • Old hotheads were awesome
  • Hair i had before hotheads
  • Colors
Cons
  • Customer service
  • Did not get what i requested
  • Hair cut
  • Horrible quality
  • Rough feeling
  • Looks like plastic doll hair

Smartstyle and Hotheads Most Positive Reviews

Top rated reviews
5

Im not pissed im happy. I dont know where these people got their hair done but i know i wasn't Wal-Mart's smartstyle. I...

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5

I have used hotheads for 3 years now on clients and myself. I honestly could not recommend them more. I've worn them...

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5

I went in to shorten my shoulder length bob.The woman who started my hair was a mess, she could not find seem to her...

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4.9

I have had hot head extensions for 2 years. I got them for my wedding and haven't been able to take them out since as i...

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Smartstyle and Hotheads Most Critical Reviews

Lowest rated reviews
1

SAYS 2 FOR 10 PREPAY WELL YOU GOT TO BUY A SO CALLED CARD THAT THEY NEVER HAVE OR WILL HAVE NOTE NOTHING SAID ABOUT...

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1

I purchase one set of HH extensions. i wore them for a week, but felt they were to dark so I order a second set...

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1

I walked in at 7 pm, and the store in Conover, NC where I live doesn't close until 9 pm, so naturally, I assumed that I...

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1

After six months of hair extensions, I ordered new hair. The very first time the new hair was installed by my stylist,...

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Smartstyle and Hotheads Latest Reviews

Recent published reviews
1

On January 4, 2021, I took my 12 year old daughter to Smartstyle, Walmart Bryant, AR, and was quoted a higher price...

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1

I purchased your hand tied extensions . Colors 4/5, and the hair turned to frizz on Day 4 before I washed them. I had...

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No votes

My hair has been messed up and Im having to pay someone else to fix it have pics and all of before and afternoon

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1.5

I had a topper and extensions put in , the topper is held in by your own hair. After 2 weeks 4 extensions fell out and...

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Smartstyle and Hotheads Products and Services

Most reviewed product and services
  • Smartstyle Haircut (369 reviews)
  • Smartstyle Hair Coloring (104 reviews)
  • Smartstyle Hair Highlighting (71 reviews)
  • Hotheads Hair Extension (53 reviews)
  • Hotheads Manager (1 review)