PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Smartstyle and Hotheads as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Smartstyle
Hotheads

Smartstyle and Hotheads Overview

Total reviews
1135
87
Company responses
0
0
Issues resolved
8
1

Smartstyle and Hotheads Consumer Ratings

Rank
87 out of 713 in Beauty Salons and Spas category
224 out of 897 in Cosmetics and Personal Care category
Customer service
69 in category
130 in category
Product or Service Quality
68 in category
184 in category
Price Affordability
65 in category
202 in category
Discounts and Special Offers
54 in category
186 in category

Smartstyle and Hotheads Rating Details

Customer service
1.6 (455 reviews)
1.5 (34 reviews)
Reviewer's quote

...Poor Customer Service and Poor Quality of Service..

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...and onions? The response was so? I was then told to grow up? I want a full refund of my order! All four employees were rude and odviously no one cared about customer service! I don’t appreciate being lied to by a staff of teenagers. This is the second time I have had a bad experience at this store. I was in contact with the owner several years ago about a big food safety...

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Product or Service Quality
1.6 (409 reviews)
1.5 (44 reviews)
Reviewer's quote

...97 for one color service and $63. 97 for a second color service, my bill totaled 137. 94, she gave me a $5 "discount" because she did not style it...

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...They do not stand by their product..

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Price Affordability
2.2 (373 reviews)
1.6 (39 reviews)
Reviewer's quote

...The perm price includes one box of solution. Now she insisted on using 3 more boxes. I’m surprised my hair didn’t fry and fall out...

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...A message to Hotheads: A cute name and a nice website will not help your business when you engage in false advertising, price gauging, and misleading the public. I intend to pursue this legally before more people get hurt financially and go bald..

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Discounts and Special Offers
1.9 (357 reviews)
1.3 (28 reviews)
Reviewer's quote

...*** notjing special with final product. I can go to a salon in downtown Charleston for cheaper. NO rewards program ..

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...I worked on them for two hours I used the special brush, conditioner, etc. nothing worked. I ended up standing in the shower with my husband for an additional 45 minutes pulling them 1x1 out of my hair, it was painful and I lost a lot of my real hair...

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Smartstyle and Hotheads Pros and Cons

Pros
  • Price
  • Past stylists
  • Personable stylist
  • Old hotheads were awesome
  • How they looked when you first took them out of the package
  • Hair i had in march
Cons
  • Customer service
  • Did not get what i requested
  • Hair cut
  • Rough feeling
  • Looks like plastic doll hair
  • Horrible quality

Smartstyle and Hotheads Most Positive Reviews

Top rated reviews
5

Im not pissed im happy. I dont know where these people got their hair done but i know i wasn't Wal-Mart's smartstyle. I...

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5

I have used hotheads for 3 years now on clients and myself. I honestly could not recommend them more. I've worn them...

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5

I went in to shorten my shoulder length bob.The woman who started my hair was a mess, she could not find seem to her...

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4.9

I have had hot head extensions for 2 years. I got them for my wedding and haven't been able to take them out since as i...

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Smartstyle and Hotheads Most Critical Reviews

Lowest rated reviews
1

SAYS 2 FOR 10 PREPAY WELL YOU GOT TO BUY A SO CALLED CARD THAT THEY NEVER HAVE OR WILL HAVE NOTE NOTHING SAID ABOUT...

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1

I purchase one set of HH extensions. i wore them for a week, but felt they were to dark so I order a second set...

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1

I walked in at 7 pm, and the store in Conover, NC where I live doesn't close until 9 pm, so naturally, I assumed that I...

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1

After six months of hair extensions, I ordered new hair. The very first time the new hair was installed by my stylist,...

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Smartstyle and Hotheads Latest Reviews

Recent published reviews
No votes

Why are salons still closed?

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1.5

I had a topper and extensions put in , the topper is held in by your own hair. After 2 weeks 4 extensions fell out and...

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1

I showed a picture of what I wanted she did something way darker and then tells me after she would have have to bleach...

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1

Three different sets of Hot Heads hair turned orange! One set turned orange after just 4 weeks! That's about $1500.00 do...

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Smartstyle and Hotheads Products and Services

Most reviewed product and services
  • Smartstyle Haircut (359 reviews)
  • Smartstyle Hair Coloring (93 reviews)
  • Smartstyle Customer Care (71 reviews)
  • Hotheads Hair Extension (50 reviews)
  • Hotheads Manager (1 review)