PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hotheads and Smartstyle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hotheads
Smartstyle

Hotheads and Smartstyle Overview

Total reviews
87
1157
Company responses
0
0
Issues resolved
1
8

Hotheads and Smartstyle Consumer Ratings

Rank
223 out of 895 in Cosmetics and Personal Care category
83 out of 699 in Beauty Salons and Spas category
Product or Service Quality
194 in category
68 in category
Value for money
185 in category
57 in category
Price Affordability
211 in category
64 in category
Customer service
137 in category
65 in category

Hotheads and Smartstyle Rating Details

Product or Service Quality
1.5 (44 reviews)
1.6 (416 reviews)
Reviewer's quote

...They do not stand by their product..

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...97 for one color service and $63. 97 for a second color service, my bill totaled 137. 94, she gave me a $5 "discount" because she did not style it...

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Value for money
1.5 (41 reviews)
1.6 (290 reviews)
Reviewer's quote

I asked my stylist, and she suggested various things - I tried new oils, more products, and wasted more money. I even bought a new blow dryer! Nothing helped, and I’m sad to say I’m going to have to get rid of them ASAP. They also do not dry consistently, which means they are probably a mix of high...

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...I threw money in the trash today Im so made. 2 hours getting a perm for crap results! I want my refund so I can get my hair done properly!!!..

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Price Affordability
1.6 (39 reviews)
2.2 (382 reviews)
Reviewer's quote

...A message to Hotheads: A cute name and a nice website will not help your business when you engage in false advertising, price gauging, and misleading the public. I intend to pursue this legally before more people get hurt financially and go bald..

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...Since when is a Shampoo, Condition and Blow Dry $70 at Smartstyle?This is price gouging. Poor Customer Service and Poor Quality of Service..

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Customer service
1.5 (34 reviews)
1.6 (467 reviews)
Reviewer's quote

...and onions? The response was so? I was then told to grow up? I want a full refund of my order! All four employees were rude and odviously no one cared about customer service! I don’t appreciate being lied to by a staff of teenagers. This is the second time I have had a bad experience at this store. I was in contact with the owner several years ago about a big food safety...

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...Customer service sucks at this location so I will just spend my hard earned money elsewhere..

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Hotheads and Smartstyle Pros and Cons

Pros
  • Old hotheads were awesome
  • How they looked when you first took them out of the package
  • Hair i had in march
  • Price
  • Past stylists
  • Personable stylist
Cons
  • Rough feeling
  • Looks like plastic doll hair
  • Horrible quality
  • Customer service
  • Did not get what i requested
  • Hair cut

Hotheads and Smartstyle Most Positive Reviews

Top rated reviews
5

I have used hotheads for 3 years now on clients and myself. I honestly could not recommend them more. I've worn them...

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5

Im not pissed im happy. I dont know where these people got their hair done but i know i wasn't Wal-Mart's smartstyle. I...

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4.9

I have had hot head extensions for 2 years. I got them for my wedding and haven't been able to take them out since as i...

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5

I went in to shorten my shoulder length bob.The woman who started my hair was a mess, she could not find seem to her...

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Hotheads and Smartstyle Most Critical Reviews

Lowest rated reviews
1

I purchase one set of HH extensions. i wore them for a week, but felt they were to dark so I order a second set...

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1

SAYS 2 FOR 10 PREPAY WELL YOU GOT TO BUY A SO CALLED CARD THAT THEY NEVER HAVE OR WILL HAVE NOTE NOTHING SAID ABOUT...

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1

After six months of hair extensions, I ordered new hair. The very first time the new hair was installed by my stylist,...

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1

I walked in at 7 pm, and the store in Conover, NC where I live doesn't close until 9 pm, so naturally, I assumed that I...

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Hotheads and Smartstyle Latest Reviews

Recent published reviews
1.5

I had a topper and extensions put in , the topper is held in by your own hair. After 2 weeks 4 extensions fell out and...

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2

I did not get the stylist I requested. I was over charged.

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1

Three different sets of Hot Heads hair turned orange! One set turned orange after just 4 weeks! That's about $1500.00 do...

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1.6

I had my hair highlighted and cut at Smart Style, Whitehall, WV. I have short hair, she didn't use foil she used a cap....

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Hotheads and Smartstyle Products and Services

Most reviewed product and services
  • Hotheads Hair Extension (51 reviews)
  • Hotheads Manager (1 review)
  • Smartstyle Haircut (366 reviews)
  • Smartstyle Hair Coloring (95 reviews)
  • Smartstyle Customer Care (73 reviews)