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Hotels

Hotels and Resorts
  • 0 ISSUES RESOLVED
  • 93 TOTAL REVIEWS
  • $23.8K CLAIMED LOSSES
  • $425 AVERAGE LOSS
1.5
Exchange, Refund and Cancellation Policy
Customer service
Staff
Billing Practices
Website
  • Prior good experience when nothing went wrong 1

Customers don't like

  • Really poor price guarantee policy2
  • Bait-and-switch tactics2
  • Lies2
  • When they make a mistake it is your problem not theirs1
  • Will not respond1
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Silverleaf Resorts

Hotels and Resorts
  • 2 ISSUES RESOLVED
  • 778 TOTAL REVIEWS
  • $1.7M CLAIMED LOSSES
  • $8.3K AVERAGE LOSS
1.9
Exchange, Refund and Cancellation Policy
Customer service
Staff
Billing Practices
Website
  • Locations 9
  • Beautiful place 4
  • Location 4
  • Facilities 3
  • Way our family was originally treated 2

Customers don't like

  • Not delivered what was said17
  • Terrible service9
  • Misleading sales tactics8
  • That now we have to get attorney against silverleaf6
  • Unauthorized charges6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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