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Hotels

Hotels and Resorts
  • 0 ISSUES RESOLVED
  • 93 TOTAL REVIEWS
  • $23.8K CLAIMED LOSSES
  • $425 AVERAGE LOSS
1.5
Customer service
Exchange, Refund and Cancellation Policy
Staff
Billing Practices
Website
  • Prior good experience when nothing went wrong 1

Customers don't like

  • Really poor price guarantee policy2
  • Bait-and-switch tactics2
  • Lies2
  • When they make a mistake it is your problem not theirs1
  • Will not respond1
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Priceline

Hotels and Resorts
  • 4 ISSUES RESOLVED
  • 997 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $437 AVERAGE LOSS
1.3
Customer service
Exchange, Refund and Cancellation Policy
Staff
Billing Practices
Website
  • Not a thing to like 5
  • Worst 4
  • Chat feature 3
  • Price 3
  • Ease of booking 2

Customers don't like

  • Horrible customer service35
  • Did not receive refund30
  • Given the runaround15
  • Customer service13
  • Stole my money12
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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