PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kayak and Hotels as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kayak
Hotels

Kayak and Hotels Overview

Total reviews
2
117
Company responses
0
0
Issues resolved
0
1

Hotels was first mentioned on PissedConsumer on May 28, 2007 and since then this brand received 117 reviews. It is 115 reviews more than Kayak received since Feb 6, 2016.

Kayak and Hotels Consumer Ratings

Rank
7 out of 696 in Travel Agencies category
231 out of 1930 in Hotels and Resorts category
Website
8 in category
199 in category
Customer service
No votes
140 in category
Exchange, Refund and Cancellation Policy
No votes
116 in category

Kayak and Hotels Rating Details

Website
5 (1 review)
1.8 (12 reviews)
Reviewer's quote

Am I the only one who booked through Kayak and then got an additional 15% charge from Airfare.com later to my credit card? What's going on? I'm afraid to challenge the charge and have the ticketing in some way affected because I have read the scads of complaints about Airfare.com. I have scoured...

Ranveer

...com *** send me an email to tell me that if I don't book a room through their *** website by Nov. 23rd of this year I will lose the 7-8 nights I have banked. I contacted hotels...

Eyvette
Customer service
No votes
1.4 (20 reviews)
Reviewer's quote

No items

I booked Pariwana-Lima Hostel (see separate review for them) for five nights (Feb 5 to 10) on Hotels.com, expecting that my Cusco-Nasca bus will arrive on time in Nasca, I can do the Nasca flight, and take bus to Lima and check-in. Cusco-Nasca bus was delayed 6 hours due to road-closure because of...

Mahendra S
Exchange, Refund and Cancellation Policy
No votes
1.4 (18 reviews)
Reviewer's quote

No items

I booked a hotel through Expedia and they got the dates wrong and it ended up costing us double for a room. Because there were other big events happening that same period of time. That's why I booked a month in advance. The Customer service people don't speak very good English and even though they...

Antonino

Kayak and Hotels Pros and Cons

Pros
No votes
  • Price match guarantee
  • Most ammenities were fine
Cons
No votes
  • Customer care support
  • Biiled charges
  • Bait-and-switch tactics

Kayak and Hotels Most Positive Reviews

Top rated reviews
5

Am I the only one who booked through Kayak and then got an additional 15% charge from Airfare.com later to my credit...

4.5

I booked a hotel through Expedia and they got the dates wrong and it ended up costing us double for a room. Because...

Kayak and Hotels Most Critical Reviews

Lowest rated reviews
No votes
1

1. We booked a room via Hotels.com (parent company is Expedia.com) 2. The hotel wouldn't honor the 'room type' that we...

Kayak and Hotels Latest Reviews

Recent published reviews

I don’t any confirmation for my ticket

Read all 2 reviews
2

I had used Hotels.com for probably at least a decade or more. Had some good experiences until the last couple of years....

Read all 117 reviews

Kayak and Hotels Products and Services

Most reviewed product and services
No votes
  • Hotels Room Booking (39 reviews)
  • Hotels Customer Care (10 reviews)
  • Hotels Rewards Program (2 reviews)