PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SnapTravel and Hotels Com as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SnapTravel
Hotels Com

SnapTravel and Hotels Com Overview

Total reviews 433 329
Company responses 0 0
Issues resolved 1 4

SnapTravel and Hotels Com Consumer Ratings

Rank
138 out of 580 in Travel Agencies category
247 out of 1342 in Hotels and Resorts category
Customer service
103 in category
No votes
Exchange, Refund and Cancellation Policy
88 in category
No votes
Website
117 in category
No votes
Price Affordability
101 in category
No votes

SnapTravel and Hotels Com Rating Details

Customer service
1.2 (177 reviews)
No votes
Reviewer's quote

Your customer service is nonexistent. Last time we book though you..

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...That is disgusting customer service. I will NEVER use hotels. com again!..

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Exchange, Refund and Cancellation Policy
1.1 (172 reviews)
No votes
Reviewer's quote

...I would like to get a refund for my 3 nights trip due to the fact that: 1. We did not book Tradewinds Hotel but RumFish hotel which was close ..

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Still waiting for a refund that was issued by them on July 20. I have called, emailed, chatted. No one responds..

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Website
1.4 (159 reviews)
No votes
Reviewer's quote

you guys website sucks you can't I don't understand why you have prices up there that when you push it it doesn't even add up to what you guys are trying to charge and then it's like you guys don't even have a real customer service to sit here and get in touch with y'all that is very very...

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...This website is not accepting calls regarding bookings after May 31. So I cannot contact them to cancel and get the refund I am entitled to receive. There is only three weeks from now until my scheduled date of arrival...

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Price Affordability
1.9 (154 reviews)
No votes
Reviewer's quote

...I'm very angry!!!!Anyway the hotel price with a triple a discount was cheaper than this fake company..

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...You are simply a revenue target to them but in fairness that is exactly what you should expect for the low price. Do not assume this is a travel agency or has your best interests in mind. You are simply the latest deal to them...

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SnapTravel and Hotels Com Pros and Cons

Pros
  • No pros
  • Thieves
  • Lower prices at times
  • Low prices
  • Easy to book
  • Earn free nights
Cons
  • Very poor customer problem resolution
  • Cutomer service
  • Customer service isnt good
  • Customer care support
  • Really poor price guarantee policy
  • Operates like a scam company

SnapTravel and Hotels Com Most Positive Reviews

Top rated reviews
5

Cant find my booking reservations for the hotel here

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5

Hotel hard to find so stay at another hotel. As you can see there are no photos to show the outside, so at least one...

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5

We checked two day early, and we were supposed to get a refund i was wondering can someone tell me what's going on...

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5

It was resolved and I wasn't pissed lol

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SnapTravel and Hotels Com Most Critical Reviews

Lowest rated reviews
1

They have one rate until you click the link then its a few dollars more. At first I thought I just misread it the first...

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1

1. We booked a room via Hotels.com (parent company is Expedia.com) 2. The hotel wouldn't honor the 'room type' that we...

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1

Horrible took money out of my account and wont return it

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1

When you look at reviews of Hotels.com and Expedia you will see a continuing problem. Lies, more lies, problems with ref...

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SnapTravel and Hotels Com Latest Reviews

Recent published reviews
No votes

The snap Travel did not help me , bad communication n. I will not recommend this company. We will not use this company...

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No votes

Hello 919692****640. This was a stay that was suppose to be refunded and I used reward nights. The credit was issued by...

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1

On October 15th, I booked The RumFish Beach Resort for 3 nights checking in on October 17th and checking out on October...

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2.8

Tried to reach someone in customer service who could help me with my credit card since you said to use another card...

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SnapTravel and Hotels Com Products and Services

Most reviewed product and services
  • Snaptravel Room Booking (82 reviews)
  • Snaptravel Holiday Inn Room Booking (7 reviews)
  • Snaptravel Best Western Room Booking (1 review)
  • Hotels Com Room Booking (82 reviews)
  • Hotels Com Rewards Program (8 reviews)
  • Hotels Com Holiday Inn Room Booking (2 reviews)