PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Priceline and Hotels Com as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Priceline
Hotels Com

Priceline and Hotels Com Overview

Total reviews 2080 375
Company responses 0 0
Issues resolved 9 4

Priceline and Hotels Com Consumer Ratings

Rank
124 out of 569 in Travel Agencies category
248 out of 1186 in Hotels and Resorts category
Customer service
97 in category
142 in category
Exchange, Refund and Cancellation Policy
86 in category
128 in category
Website
117 in category
241 in category
Price Affordability
117 in category
131 in category

Priceline and Hotels Com Rating Details

Customer service
1.2 (650 reviews)
1.5 (113 reviews)
Reviewer's quote

Im very upset that my military discount was not put on ,as well I was not able Customer service representative communicate with me which had bad customer service not helpful at allCalling people are not understanding As well as the sitting on the site and then they did not put one of the people is...

Read full review

When I reached out to your Customer service Orlando informed me that they would not honor this I sent him screenshots of everything I dont think this is right I think you should do the right thing and honor the price match. I made every effort to get in touch with you, you drop the ball I never...

Read full review
Exchange, Refund and Cancellation Policy
1.2 (577 reviews)
1.4 (108 reviews)
Reviewer's quote

...They dont care at all 5-10 business days to refund to my payment method and I can purchase another flight to go home. What a totally *** company to have this policy during Covid while literally everyone is struggling. Basically you just stole $112...

Read full review

...After explaining the situation, they informed me that since the passenger was not a blood relative, I could not get a refund, even though I paid and we could not use the ticket. The agent spoke to his manager and after 1 1/2 hours, I am getting the refund..

Read full review
Website
1.6 (539 reviews)
1.6 (91 reviews)
Reviewer's quote

...I expect to have the price that was quoted on your website 11/26/2020 139. 00 per day at the Vino Belo Resort. Napa California..

Read full review

...This website is not accepting calls regarding bookings after May 31. So I cannot contact them to cancel and get the refund I am entitled to receive. There is only three weeks from now until my scheduled date of arrival...

Read full review
Price Affordability
1.9 (517 reviews)
2.2 (72 reviews)
Reviewer's quote

The cancellation fee is more than the price of the room. This is ridiculous. I was not a pissed customer before but I am now!..

Read full review

...Not worth the price..

Read full review

Priceline and Hotels Com Pros and Cons

Pros
  • Price
  • Good deals but mesleading
  • Complete dishonest business model
  • Easy to book
  • Low prices
  • Earn free nights
Cons
  • Horrible customer service
  • Did not receive refund
  • Given the runaround
  • Customer care support
  • Cant contact customer service
  • Really poor price guarantee policy

Priceline and Hotels Com Most Positive Reviews

Top rated reviews
5

Priceline Travel Insurance is really joke, i will not get any more that insurance, they are asking 5 different document...

Read full review
5

Hotel hard to find so stay at another hotel. As you can see there are no photos to show the outside, so at least one...

Read full review
5

Trying a reservation ticket but they saying my Address is wrong . It's not wrong. My email either is wrong . Aldo my...

Read full review
5

It was resolved and I wasn't pissed lol

Read full review

Priceline and Hotels Com Most Critical Reviews

Lowest rated reviews
1

I can't believe it. I used the bid function and checked the areas that I wanted to stay it. When I bid, up popped the...

Read full review
1

1. We booked a room via Hotels.com (parent company is Expedia.com) 2. The hotel wouldn't honor the 'room type' that we...

Read full review
1

We recently booked a vacation package through Priceline: Hotel, Airline, and Rental Car. You see the price for the packa...

Read full review
1

When you look at reviews of Hotels.com and Expedia you will see a continuing problem. Lies, more lies, problems with ref...

Read full review

Priceline and Hotels Com Latest Reviews

Recent published reviews
No votes

You are trying to rely on AI for communication. It does not work! I am having the same problem with other companies....

Read full review
No votes

To whom it may concern,
I am the bookkeeper for Cindy Glanzrock. Ms. Glanzrock booked travel accommodations on Hotels.com...

Read full review
1

I booked a flight for 1/20/2020 from Jacksonville, Florida to Cincinnati, Ohio with one stop/layover Charlotte, North...

Read full review
No votes

App is telling my bank is giving issues when there is no problem. Please do help my situation. It is almost check out...

Read full review

Priceline and Hotels Com Products and Services

Most reviewed product and services
  • Priceline Room Booking (253 reviews)
  • Priceline Flight Booking (159 reviews)
  • Priceline Car Rental Booking (105 reviews)
  • Hotels Com Room Booking (89 reviews)
  • Hotels Com Rewards Program (9 reviews)
  • Hotels Com Holiday Inn Room Booking (2 reviews)