PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Cover Guy and Hot Tub Works as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Cover Guy

The Cover Guy

Has verified representatives
2.0
The Cover Guy
Hot Tub Works

The Cover Guy and Hot Tub Works Overview

Total reviews
166
20
Company responses
23
0
Issues resolved
6
0

The Cover Guy was first mentioned on PissedConsumer on Jan 30, 2008 and since then this brand received 166 reviews. It is 146 reviews more than Hot Tub Works received since Sep 11, 2008.

The Cover Guy and Hot Tub Works Consumer Ratings

Rank
47 out of 295 in Pools, Spas and Plumbing Supplies category
55 out of 295 in Pools, Spas and Plumbing Supplies category
Customer service
51 in category
33 in category
Website
38 in category
34 in category
Product or Service Quality
63 in category
24 in category

According to consumer ratings and reviews, The Cover Guy ranks 8 points higher in the Pools, Spas and Plumbing Supplies category than Hot Tub Works. People gave The Cover Guy 1.5 stars for Customer service criterion in Pools, Spas and Plumbing Supplies category and it is 77 points higher than the worst rated brand in this category. At the same time, Hot Tub Works was rated 1.9 stars for Customer service criterion in this category and it is 95 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Hot Tub Works has a higher rating than The Cover Guy. Regarding Product or Service Quality criterion, consumers gave The Cover Guy 1.4 stars and it is 51% greater than other in category. Hot Tub Works however was rated 2.3 stars and it is 81% greater than other in category.

The Cover Guy and Hot Tub Works Rating Details

Customer service
1.5 (79 reviews)
1.9 (9 reviews)
Reviewer's quote

...Customer service claimed shipment went out on 10/19, already over the 5 days they promised and contrary to what shipper documented. And then they blamed it all on the shipper (as in, "we can't control the shippers"). I asked in writing for a name of someone to call and they ducked the request...

jerry b

I ordered a hot tub cover from this company and it leaks rain water! When I called customer service they said leaking rain water is "normal" and it can't be avoided. That's ridiculous considering that I'm trying to keep my spa water clean for my personal enjoyment. Prior covers I've had never...

PissedConsumer716468
Website
2.6 (65 reviews)
2.8 (6 reviews)
Reviewer's quote

...It was supposedly shipped two weeks ago, when I went to track it on the freight line website, the tracking number would not work. Email number 1 to the cover guy about this got a reply of, “I’m looking into it”. No reply until several hours later with a new tracking number...

PissedConsumer1662168

They made a mistake in billing or somewhere . Have since corrected the issue. Am Pleased with the results of this whole matter.

PissedConsumer1186248
Product or Service Quality
1.4 (64 reviews)
2.3 (6 reviews)
Reviewer's quote

...ER, when my order STILL hadn’t shipped I began a series of email communication(s) with someone named “Amanda”, who has represented herself as a customer service person. I asked about shipping only to find out that the change to my order was never made. She assured me that the new cover lifter had been “ordered”, and that I was ...

James R

...Bottom line - this company sucks, they do not stand by the product they sell, their customer service is terrible to the point of being a joke, and they don't give a *** if a customer is dissatisfied..

Ellene

The Cover Guy and Hot Tub Works Pros and Cons

Pros
  • That they seemed like a reputable company
  • Ease of ordering
  • Unprofessional and disturbing
  • Cover itself fits well
  • Cover seals well
  • Cover fits well and cover valet is helpful
Cons
  • Warenty the way they handeled the situation
  • Warranty service
  • Production quality and inspection
  • Solution to my problem
  • Poor customer service
  • Shipping time

The Cover Guy and Hot Tub Works Most Positive Reviews

Top rated reviews
4.9

After reading all the negative reviews dont buy from company, I had to write about my positive experience ..I dealt...

5

They made a mistake in billing or somewhere . Have since corrected the issue. Am Pleased with the results of this whole...

The Cover Guy and Hot Tub Works Most Critical Reviews

Lowest rated reviews
1

Do not use Cover Guy under any circumstances. Cover guy gave me the run around for months about my delivery. When it...

1

DON'T BUY A HOT TUB COVER FROM THESE CROOKS!! They offer a five-year “Peace of Mind” warranty but the top-of-the-line co...

The Cover Guy and Hot Tub Works Latest Reviews

Recent published reviews
1.5

Ordered custom cover, Was shipped to order address, not SHIP TO address. Paid near double additional to have it...

Read all 166 reviews

Ordered the deluxe hot tub cover as recommended, after delivery, and within three months tearing took place at the...

Read all 20 reviews

The Cover Guy and Hot Tub Works Products and Services

Most reviewed product and services
  • The Cover Guy Cover (46 reviews)
  • The Cover Guy Hot Tub Cover (38 reviews)
  • The Cover Guy Shipping Service (27 reviews)
  • Hot Tub Works Spa Cover (2 reviews)