PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hot Tub Works and Solis Spa Covers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hot Tub Works
Solis Spa Covers

Hot Tub Works and Solis Spa Covers Overview

Total reviews
20
57
Company responses
0
0
Issues resolved
0
0

Solis Spa Covers was first mentioned on PissedConsumer on May 7, 2012 and since then this brand received 57 reviews. It is 37 reviews more than Hot Tub Works received since Sep 11, 2008.

Hot Tub Works and Solis Spa Covers Consumer Ratings

Rank
55 out of 296 in Pools, Spas and Plumbing Supplies category
21 out of 460 in Building Products category
Customer service
33 in category
18 in category
Website
34 in category
20 in category
Product or Service Quality
23 in category
20 in category

Hot Tub Works and Solis Spa Covers Rating Details

Customer service
1.9 (9 reviews)
2.2 (33 reviews)
Reviewer's quote

I ordered a hot tub cover from this company and it leaks rain water! When I called customer service they said leaking rain water is "normal" and it can't be avoided. That's ridiculous considering that I'm trying to keep my spa water clean for my personal enjoyment. Prior covers I've had never...

PissedConsumer716468

Do not buy from this company! I paid $500 for a spa cover. Took 3 weeks longer than promised to get it. As I was installing I pulled down on one of the cover straps and it pulled off. I couldnt get anyone at Solis to respond to calla or e mails so I had the credit card company stop payment. All I...

PissedConsumer1112047
Website
2.8 (6 reviews)
3.1 (34 reviews)
Reviewer's quote

They made a mistake in billing or somewhere . Have since corrected the issue. Am Pleased with the results of this whole matter.

PissedConsumer1186248

...According to their website it carried a 5 year warranty. Within a year it became extremely discolored. The hinge also tore...

PissedConsumer1185519
Product or Service Quality
2.3 (6 reviews)
2.4 (30 reviews)
Reviewer's quote

...Bottom line - this company sucks, they do not stand by the product they sell, their customer service is terrible to the point of being a joke, and they don't give a *** if a customer is dissatisfied..

Ellene

...Poor quality product. Very disappointed. We only use our Hot Tub about 4 months a year in winter, so there hasn't been a lot of use time on the cover...

Caitlyn

Hot Tub Works and Solis Spa Covers Pros and Cons

Pros
  • Cover itself fits well
  • Cover seals well
  • Cover fits well and cover valet is helpful
  • Quality
  • Delivered on time
  • Workmanship
Cons
  • Solution to my problem
  • Poor customer service
  • Shipping time
  • Quick to say it was you not the product
  • We are unable to contact anyone at company
  • Screamed at me

Hot Tub Works and Solis Spa Covers Most Positive Reviews

Top rated reviews
5

They made a mistake in billing or somewhere . Have since corrected the issue. Am Pleased with the results of this whole...

5

I am always hesitant to give feedback on items purchased, especially when a product is fairly new. [ A lot of products c...

Hot Tub Works and Solis Spa Covers Most Critical Reviews

Lowest rated reviews
1

DON'T BUY A HOT TUB COVER FROM THESE CROOKS!! They offer a five-year “Peace of Mind” warranty but the top-of-the-line co...

1

Owner called me a *** f@#&ing *** and many many MANY other explictives for complaining. Spent $439 on a cover. Was...

Hot Tub Works and Solis Spa Covers Latest Reviews

Recent published reviews

Ordered the deluxe hot tub cover as recommended, after delivery, and within three months tearing took place at the...

Read all 20 reviews
2

Purchased the cover in February 2015 for $300.00. According to their website it carried a 5 year warranty. Within a...

Read all 57 reviews

Hot Tub Works and Solis Spa Covers Products and Services

Most reviewed product and services
  • Hot Tub Works Spa Cover (2 reviews)
  • Solis Spa Covers Cover (15 reviews)
  • Solis Spa Covers Hot Tub Cover (13 reviews)
  • Solis Spa Covers Shipping Service (11 reviews)