PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hot Topic and Zulily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hot Topic
Zulily

Hot Topic and Zulily Overview

Total reviews
262
1080
Company responses
0
0
Issues resolved
5
6

Hot Topic and Zulily Consumer Ratings

Rank
406 out of 2008 in Footwear and Clothing category
318 out of 2008 in Footwear and Clothing category
Customer service
394 in category
204 in category
Website
547 in category
281 in category
Exchange, Refund and Cancellation Policy
269 in category
267 in category
Product or Service Quality
255 in category
251 in category

Hot Topic and Zulily Rating Details

Customer service
1.3 (151 reviews)
1.9 (404 reviews)
Reviewer's quote

...the order properly!!!! And i can't for the life of me find a way to actually contact corporate to make a real complaint which is basically what most recent customer service agent told me to do which was a polite way of telling me to go screw...

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Again, I called customer service and a very rude agent told me that my email had been cancelled but I was free to open a new email account? When I told her I didn’t feel the need to open an email just for this, she told me that there was nothing else she could do for me. Big headache and I still...

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Website
1.8 (146 reviews)
2.6 (404 reviews)
Reviewer's quote

I tried to purchase literally two things from the website, a cup and a purse, and when I went to check out it told me my card information was incorrect and to retype it, so I did. Resubmitted. Same thing...

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Ridiculous I can't even check order now, the website block me, definitely a good way to loose buisness!!!..

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Exchange, Refund and Cancellation Policy
1.6 (125 reviews)
1.6 (382 reviews)
Reviewer's quote

” It would also be good if the Hot Topic website could automatically refund any Hot Topic rewards that I spent on an item that was then cancelled on me. I have to spend money to initially “earn” the Hot Topic rewards, so not getting them refunded when an order is cancelled makes me feel like I’ve...

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I have been waiting for a month for a refund from Zulily for a defective item. They lie and give you the runaround but dont give you the refund. Horrible company to deal with...

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Product or Service Quality
2 (124 reviews)
2 (383 reviews)
Reviewer's quote

...After calling customer service, the representative told me the address that is listed on my order is the warehouse, but my package should arrive at my address. I never received my item. I WILL NEVER ORDER FROM HOT TOPIC ONLINE AGAIN!..

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This has never happened before, Ive been more than happy with most of all the products Ive received from this company until now. I ordered this bag in April for my daughters birthday next month and see pics below to see what I received What I ordered - what I received. Clearly not the same product..

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Hot Topic and Zulily Pros and Cons

Pros
  • Clothes
  • Selection
  • Merchandise
  • Variety of products
  • Prices
  • How their website looked
Cons
  • Poor customer service
  • Cancelled item
  • Online ordering
  • Long shipping time
  • Customer service
  • Exchange policy

Hot Topic and Zulily Most Positive Reviews

Top rated reviews
5

I would like to complain about another customer that was in the Hot Topic that same time as me. This particular person...

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5

I have been shopping on Zulily for the past 2 years and love it! The people leaving the bad reviews are incorrectly...

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5

Today June 14, 2015 at 2:25 I visited my local Hot Topic store in the BAYPLAZA mall. I am a loyal and die hard Hot...

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5

I purchased a dress from the Reborn Collection on Zulily and was so excited to receive my tunic dress! Words cannot expr...

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Hot Topic and Zulily Most Critical Reviews

Lowest rated reviews
1

I'm done with Hot Topic (online)! Every time I purchase from them they screw something up. This is the 4th time, in a...

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1

Look at the picture, that is the quality you get when you buy from Zulily. It looks like it has been sewn by a third wor...

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1

They state ships within 1-2 days of order. Here it is 5 days since I placed the order and have not heard anything. Now...

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1

I odrered two pairs of casual boat type slip on shoes size 13 medium.
It took two weeks for them to arrive, when i tried...

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Hot Topic and Zulily Latest Reviews

Recent published reviews
5

My husband went to the Dayton Mall location of Hot Topic today to buy his Father a shirt. An employee brought a mask to...

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3.8

I checked my order status for Brown Bear Personalized bib it says it was delivered on July 3rd. I checked all day and...

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1

So covid hit and we closed...no big deal...Now the store is open with limited staff and new hours. I only know from...

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No votes

After a number of messages on line
I finally got to sort out an order which was confirmed by email then two days later i...

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Hot Topic and Zulily Products and Services

Most reviewed product and services
  • Hot Topic Shipping Service (51 reviews)
  • Hot Topic Customer Care (28 reviews)
  • Hot Topic Website (13 reviews)
  • Zulily Shipping Service (128 reviews)
  • Zulily Clothing (111 reviews)
  • Zulily Dress (53 reviews)