PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hot Topic and Rue 21 as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hot Topic
Rue 21

Hot Topic and Rue 21 Overview

Total reviews
262
328
Company responses
0
0
Issues resolved
5
1

Hot Topic and Rue 21 Consumer Ratings

Rank
403 out of 1994 in Footwear and Clothing category
274 out of 1994 in Footwear and Clothing category
Customer service
386 in category
289 in category
Website
538 in category
307 in category
Exchange, Refund and Cancellation Policy
263 in category
207 in category
Product or Service Quality
251 in category
243 in category

Hot Topic and Rue 21 Rating Details

Customer service
1.3 (151 reviews)
1.5 (161 reviews)
Reviewer's quote

...the order properly!!!! And i can't for the life of me find a way to actually contact corporate to make a real complaint which is basically what most recent customer service agent told me to do which was a polite way of telling me to go screw...

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I contacted Rue customer service who verified as well as my local post office to confirm. I went today for pick up and apparently they sent it back to Rue's warehouse due to no address number. I called customer service where to notify them who then said no its at USPS I even had the rep speak with...

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Website
1.8 (146 reviews)
2.5 (143 reviews)
Reviewer's quote

I tried to purchase literally two things from the website, a cup and a purse, and when I went to check out it told me my card information was incorrect and to retype it, so I did. Resubmitted. Same thing...

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I bought $400 worth of things from the website. The merchandise before sale was $600 worth. Rue 21 shipped my box of stuff with no signature required despite my request...

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Exchange, Refund and Cancellation Policy
1.6 (125 reviews)
1.8 (140 reviews)
Reviewer's quote

” It would also be good if the Hot Topic website could automatically refund any Hot Topic rewards that I spent on an item that was then cancelled on me. I have to spend money to initially “earn” the Hot Topic rewards, so not getting them refunded when an order is cancelled makes me feel like I’ve...

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I just want to know when i will be getting my refund its been more then a week now that i have been waiting for my refund for an order that went back due to insufficient adress i need my refund..

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Product or Service Quality
2 (124 reviews)
2.1 (140 reviews)
Reviewer's quote

...After calling customer service, the representative told me the address that is listed on my order is the warehouse, but my package should arrive at my address. I never received my item. I WILL NEVER ORDER FROM HOT TOPIC ONLINE AGAIN!..

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...email that my order is ready to pickup at store went to store on 11-4-2018, store manager was rude and said order wasn't there, sent email to customer service and received reply on 11-5-2018 they would look into matter. on 11-8-2018 got email that I had picked up my order, sent email that I don't have order and to do...

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Hot Topic and Rue 21 Pros and Cons

Pros
  • Clothes
  • Selection
  • Merchandise
  • Entire store
  • Special pricing for items i wanted to give as gifts
  • Outgoing items
Cons
  • Poor customer service
  • Cancelled item
  • Online ordering
  • Rudeness
  • Unwillingness to take responsibility
  • Rude staff

Hot Topic and Rue 21 Most Positive Reviews

Top rated reviews
5

I would like to complain about another customer that was in the Hot Topic that same time as me. This particular person...

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5

I visited the newest store in the mall, rue21, and although it was super busy and lines were long I found some awesome c...

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5

Today June 14, 2015 at 2:25 I visited my local Hot Topic store in the BAYPLAZA mall. I am a loyal and die hard Hot...

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5

This is is absolutely amazing the rue21 squad is everything , they make you wanna bug the entire store . Niki , Sydney...

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Hot Topic and Rue 21 Most Critical Reviews

Lowest rated reviews
1

I'm done with Hot Topic (online)! Every time I purchase from them they screw something up. This is the 4th time, in a...

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1

Horrible customer service. I ordered 5 pairs of pants & only one came & they did nothing to help! Warning be...

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1

They state ships within 1-2 days of order. Here it is 5 days since I placed the order and have not heard anything. Now...

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1

Ordered these mens jeans as a Christmas gift for my nephew next week.....What the *** am I suppose to do with...

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Hot Topic and Rue 21 Latest Reviews

Recent published reviews
5

My husband went to the Dayton Mall location of Hot Topic today to buy his Father a shirt. An employee brought a mask to...

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No votes

Website says access denied every time I try to get to the website

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1

So covid hit and we closed...no big deal...Now the store is open with limited staff and new hours. I only know from...

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2.2

I just want to know when i will be getting my refund its been more then a week now that i have been waiting for my...

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Hot Topic and Rue 21 Products and Services

Most reviewed product and services
  • Hot Topic Shipping Service (51 reviews)
  • Hot Topic Customer Care (28 reviews)
  • Hot Topic Website (13 reviews)
  • Rue 21 Manager (59 reviews)
  • Rue 21 Customer Care (48 reviews)
  • Rue 21 Shipping Service (44 reviews)