PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PacSun and Hot Topic as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PacSun
Hot Topic

PacSun and Hot Topic Overview

Total reviews
164
264
Company responses
0
0
Issues resolved
2
5

PacSun and Hot Topic Consumer Ratings

Rank
334 out of 2054 in Footwear and Clothing category
417 out of 2054 in Footwear and Clothing category
Customer service
290 in category
403 in category
Website
298 in category
562 in category
Discounts and Special Offers
190 in category
289 in category
Price Affordability
333 in category
456 in category

PacSun and Hot Topic Rating Details

Customer service
1.5 (57 reviews)
1.3 (152 reviews)
Reviewer's quote

Went online to see about returning these and getting what we actually ordered only to see that they shifted all their customer service to online chat and to click the link for an online chat from "any of their help pages". Went through EVERY help page with no online chat option visible. I had 3...

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...the order properly!!!! And i can't for the life of me find a way to actually contact corporate to make a real complaint which is basically what most recent customer service agent told me to do which was a polite way of telling me to go screw...

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Website
2.5 (52 reviews)
1.8 (148 reviews)
Reviewer's quote

...Before I travel to the mall as its a 20 minute ride away I check the website to make sure its open given these uncertain times. I had to return an item for my daughter so it was the only reason I drove to the mall only to be turned away. Im a medical professional...

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I tried to purchase literally two things from the website, a cup and a purse, and when I went to check out it told me my card information was incorrect and to retype it, so I did. Resubmitted. Same thing...

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Discounts and Special Offers
2.7 (50 reviews)
2.3 (109 reviews)
Reviewer's quote

I received a package from Pacsun containing only a black face mask which I didn’t order but assumed was a gift with purchase. I then checked the tracker on what I actually ordered and it says it was delivered when the face mask was delivered.

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I would like to please talk to a supervisor about this… …I especially email you guys when items have been cancelled that I have used Hot Topic rewards to buy these items, and then when the item is cancelled by Hot Topic I do not automatically get my Hot Topic Rewards credited back to my account....

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Price Affordability
2.6 (50 reviews)
2.3 (113 reviews)
Reviewer's quote

...97 with some other hoodie and after I finished purchasing my things, I noticed that I was charged FULL price of the jacket, $33. 96? If you could please refund my money that would be great. Thanks..

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...I will gladly pay full price, if not more, for the Chinese pair. PLEASE switch back. Also...

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PacSun and Hot Topic Pros and Cons

Pros
  • I enjoy the clothing
  • Good clothes and sales
  • Good quality products
  • Clothes
  • Selection
  • Merchandise
Cons
  • Terrible customer service
  • Customer service not responding
  • Slow shipping
  • Poor customer service
  • Cancelled item
  • Online ordering

PacSun and Hot Topic Most Positive Reviews

Top rated reviews
5

Hello! I sent a return to y’all on June 13th 2020. It has been almost a week and i was wondering how long it should...

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5

I would like to complain about another customer that was in the Hot Topic that same time as me. This particular person...

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5

I live in Wyoming, my PacSun order was sent to someone in California. When I call the number it says they arent taking...

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5

Today June 14, 2015 at 2:25 I visited my local Hot Topic store in the BAYPLAZA mall. I am a loyal and die hard Hot...

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PacSun and Hot Topic Most Critical Reviews

Lowest rated reviews
1

Not satisfied . Pacsun did not honor jeans promotion

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1

I'm done with Hot Topic (online)! Every time I purchase from them they screw something up. This is the 4th time, in a...

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1

DO NOT EVER ORDER FROM PACSUN WORST CUSTOMER SERVICE FROM PEOPLE IN PHILLAPINS WHO BARELY SPEAK ENGLISH. THEY LOST MY...

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1

They state ships within 1-2 days of order. Here it is 5 days since I placed the order and have not heard anything. Now...

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PacSun and Hot Topic Latest Reviews

Recent published reviews
5

I received a package from Pacsun containing only a black face mask which I didn’t order but assumed was a gift with...

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1

I went into the hot topic at the spectrum hoping to find something nice to, because of this quarantine and having to be...

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No votes

Hi,
Would I be able to exchange the size small the Lottie moss shirred mini dress to a size medium. The sku # 1032861.

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5

I could not get through. I was on hold forever. Had to hang up.

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PacSun and Hot Topic Products and Services

Most reviewed product and services
  • Pacsun Shipping Service (29 reviews)
  • Pacsun Customer Care (16 reviews)
  • Hot Topic Shipping Service (51 reviews)
  • Hot Topic Customer Care (30 reviews)
  • Hot Topic Website (13 reviews)