PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ipage and HostGator as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ipage
HostGator

Ipage and HostGator Overview

Total reviews 97 63
Company responses 0 0
Issues resolved 0 2

Ipage and HostGator Consumer Ratings

Rank
31 out of 172 in Hosting category
21 out of 172 in Hosting category
Customer service
19 in category
10 in category
Website
27 in category
18 in category
Exchange, Refund and Cancellation Policy
20 in category
10 in category
Price Affordability
32 in category
25 in category

Ipage and HostGator Rating Details

Customer service
1.2 (54 reviews)
1.4 (32 reviews)
Reviewer's quote

Just disgusted by this company and their customer service I will never recommend this company and I will keep spreading my bad experience to many other businesses and entrepreneurs that I network with including my thousands of social media followers! The kicker is that after I got nowhere with the...

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...(The customer service representative couldn't confirm that other answers would NOT work, but he did say that he had personally tried the specified three answers and found that they DID work. He was helpful. His company is garbage...

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Website
1.7 (47 reviews)
2.2 (34 reviews)
Reviewer's quote

...I was also having issues with my website functioning properly on a consistent basis. 2 months ago I decided to transfer my domain and hosting needs to HostGator. I followed all of iPage's instructions for transferring the domain...

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If you get randomly brute forced by someone, they will shut down your website and blame it on you (ignoring the fact that someone just tried to attack the website). Instead, they keep the website offline for many many many hours at a time claiming that took too many resources and you have to fix...

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Exchange, Refund and Cancellation Policy
1.2 (45 reviews)
1.9 (27 reviews)
Reviewer's quote

...I was trying to be reasonable by saying that they could keep a month's hosting and refund me 11 months. They simply stated no refund for renewals. I tried to explain the situation again and repeated the offer but the simple reply was no refund...

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...How can you cancel a domain name and account but your auto renewal still gets charged? They will not give me a refund. Total ripoff artists..

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Price Affordability
1.9 (42 reviews)
2.3 (32 reviews)
Reviewer's quote

Be careful with this host!!! They use a very low intro price to get you in and then send you a rip-off charge before the expiration. When you call for details of the charge, they are silent and admit that is how they charge their customers by just throwing a number at their customers without any...

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...Even if the other product costs me triple the price I will not work them. They are unhelpful, rude, unclear about services and Im pretty sure you can do better just about anywhere else so i suggest you do..

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Ipage and HostGator Pros and Cons

Pros
  • Website uptime and speed
  • Price
  • Old ipage
  • Price
  • Server reliability
  • Original setup
Cons
  • Customer service
  • Unauthorized charges
  • Everything is escalated and it never gets resolved
  • Customer service
  • Worst customer support
  • Time wasted

Ipage and HostGator Most Positive Reviews

Top rated reviews
5

via phone they helped me with everything. really quick and good!

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5

Hostgator one of the worst Customer support ! they misguide customers ... i request to hostgator i am not happy with...

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3.6

I purchased my current company from a different individual and tried contacting ipage to change the contact info for...

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4

I ran into low disc space so I upgraded.
Since the upgrade nothing works.
I have logged about 8 different tickets to get t...

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Ipage and HostGator Most Critical Reviews

Lowest rated reviews
1

I order my domain I paid, the transaction went quickly, been trying to logon to my domain says password is not good....

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1

I have just spent 2 months educating myself on building a WordPress site and creating my blog that I was finally ready t...

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1

Ipage use to be a good hosting company, but in the last few years they have gone downhill. Sure support is available 24...

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1

email sent from websitewelcome.come, (no longer "accessible" any longer). Connected to SEO Hosting, a front for...

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Ipage and HostGator Latest Reviews

Recent published reviews
1

I asked iPage why the Site Lock symbol is not displayed on my web page.They didn't respond. Didn't have the courtesy to...

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1

"Hey y'all there is a problem.... " again. down again

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1.7

I asked a simple question. I simply wanted to know why the Site Lock symbol isn't displayed on my website since I pay...

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No votes

One of our Dedicated "Enterprise" Hosting Server has been down for more than 30 Hours and it took us 4 support tickets a...

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Ipage and HostGator Products and Services

Most reviewed product and services
  • Ipage Web Hosting (56 reviews)
  • Ipage Customer Care (2 reviews)
  • Ipage Technical Support (1 review)
  • Hostgator Web Hosting (30 reviews)
  • Hostgator Technical Support (6 reviews)
  • Hostgator Customer Care (3 reviews)