PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viabox and HopShopGo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viabox
HopShopGo

Viabox and HopShopGo Overview

Total reviews 71 8
Company responses 0 0
Issues resolved 5 0

Viabox and HopShopGo Consumer Ratings

Rank
162 out of 1061 in Transportation and Logistics category
162 out of 1282 in Professional Services category
Customer service
143 in category
106 in category
Product or Service Quality
111 in category
176 in category
Website
129 in category
85 in category
Turnaround Time
124 in category
102 in category

Viabox and HopShopGo Rating Details

Customer service
1.2 (34 reviews)
1.6 (5 reviews)
Reviewer's quote

Will tell them to keep the package as this is far more hassle then it is worth! No reply from customer service and when I opened a PayPal dispute I was finally sent a message saying I need a Notarized form to resend it and all fees must be paid with bitcoin! Account was frozen till I canceled...

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I had the misfortune of using this forwarding service. I bought a laptop via ebay and used their service. Seller sent the laptop at my forwarding address and included an invoice as per my request...

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Product or Service Quality
1.4 (32 reviews)
1 (5 reviews)
Reviewer's quote

Awful company, awful customer service!! SAVE your money and go somewhere ELSE! Also extremely OVERPRICED..

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I have used their services a couple times and at both times, they were god awful. I have even written a complain letter to Paypal for promoting and introducing me this service. I guess Paypal is solely after the money and just being irresponsible?? I wish I never known this company so that I didn't...

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Website
1.8 (28 reviews)
2.7 (3 reviews)
Reviewer's quote

I thought it was a mistake and contacted them again but it turned out to be true and that's an absurd since USPS rates website show around $13 (maybe less) for this service. Unfortunately neither USPS nor any other carrier will accept international card as payment. :( I live in Brazil and don't see...

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I used hopshopgo's online calculator to estimate international freight. Link http://www.hopshopgo.com/hopshopgo/red3.calculator.do On a US$70 item at 3.5kgs the quote was US49.00 However, I received an invoice for US121.00 based on the fact that the items size 50.50 x 40.50 x 40.00 (cm) /19.88 x...

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Turnaround Time
1.3 (28 reviews)
1 (1 review)
Reviewer's quote

I ordered $642 worth of merchandise from Amazon US in January and paid for Viabox to ship it to Rio De Janeiro where I was working at the time. The package didn't ship on time so I changed my flights to give it another week and still no cigar. I moved back to Australia to find out it had been stuck...

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No items

Viabox and HopShopGo Pros and Cons

Pros
  • Repacking for free
  • Site
  • Pics of content for free
No votes
Cons
  • Customer service
  • Communication
  • Unexpected pricing
  • Packaging
  • Customer service

Viabox and HopShopGo Most Positive Reviews

Top rated reviews
3.5

I ordered two perfumes from Amazon ($80 total) and got free shipping but had no idea they could not be shipped...

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No votes
3.4

So basically, they OPENED the package. Jason Statham's #1 rule as the Transporter was, "Never open the package." THEY OP...

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No votes

Viabox and HopShopGo Most Critical Reviews

Lowest rated reviews
1

Don't ever deal with these clowns, they will overcharge you for shipping rates. I compared one item which I had to ano...

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1.3

The blonde host at hop shop was very rude and inconsiderate with no greeting and making faces as if she was annoyed...

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1

WORST COMPANY EVER!! the charged me 47usd for a package, But i only got a letter that weighed 0,6 ounces with one item i...

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1.5

I have used their services a couple times and at both times, they were god awful. I have even written a complain letter...

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Viabox and HopShopGo Latest Reviews

Recent published reviews
1

Had a package shipped through Viabox and they had it misplaced and then returned to them. I was at no point informed...

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1.5

I used hopshopgo's online calculator to estimate international freight. Link...

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1

Have not received order ordered June 6

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No votes

1. Shipping cost at their discretion. Eg. Local shipping cost $44. Yet express service to overseas country only cost $ 2...

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Viabox and HopShopGo Products and Services

Most reviewed product and services
  • Viabox Shipping Service (14 reviews)
  • Viabox Delivery Service (11 reviews)
  • Viabox Customer Care (7 reviews)
  • Hopshopgo Shipping Service (4 reviews)