PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shark and Hoover as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shark
Hoover

Shark and Hoover Overview

Total reviews
706
66
Company responses
0
0
Issues resolved
7
0

Shark and Hoover Consumer Ratings

Rank
143 out of 1792 in Appliances and Electronics category
433 out of 1792 in Appliances and Electronics category
Product or Service Quality
112 in category
328 in category
Customer service
98 in category
244 in category
Value for money
121 in category
355 in category
Price Affordability
181 in category
224 in category

Shark and Hoover Rating Details

Product or Service Quality
2.2 (301 reviews)
1.3 (34 reviews)
Reviewer's quote

...Service rep. determined floor nozzle needed replacing, which is not covered under warranty. Apparently any part that wears is not warrantied...

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...Its not like the vacuum is old and is otherwise working! When I called customer service they said I would need to buy a new vacuum and offered 15% discount..

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Customer service
2.1 (293 reviews)
1.4 (35 reviews)
Reviewer's quote

...I have been in contact with the out of US customer service at least 8 times. I have done everything they have asked me to do. It still doesn't work...

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...After trying everything Customer Service personnel suggested,still didn't work. They were nice to send me replacement&; I just Sent my old one back in the box yesterday. Whole procedure took less than a week...

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Value for money
2.5 (289 reviews)
1.4 (31 reviews)
Reviewer's quote

I know all about offshoring customer service centers to save money so I understand that. The rep I spoke to did not understand my question which was "Do you really not sell the part I need for a unit that is only 19 months old?" At one point she told me the warranty was 2 years but I was outside...

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I just can't see sinking anymore money into this again. I was so stupid and bought a vacuum cleaner and it only turns when u pull it backwards and wal-mart doesn't help any if u purchase anything from them if u take it back a week after u purchased it they still don't take it back my vacuum was...

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Price Affordability
2.9 (286 reviews)
2.6 (30 reviews)
Reviewer's quote

...I called customer service they gave me the run around and told me it wasnt covered under warranty and best they could do is sell me a new handle for half price. 3 months later when my wife went to use the vacuum the light did the same thing and but this time it just shut off and wouldnt turn back on, so we checked to make sure everything was plugged in and still no power,tried different outlets nothing, so we call customer service and first thing They told me that it wasnt...

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I had purchased a last years model at a very low closeout price. after it stops sucking up the cleaning solution I got my new machine new model and it is just dandy fine I have used it on two rugs and it is great. the service was excellent and the people who answer the phone were quick and very...

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Shark and Hoover Pros and Cons

Pros
  • Works great when they do work
  • Shark reputation
  • Small and convenience
  • Price
  • Crap product
  • Vacuum was good till the belt broke
Cons
  • Customer un-service
  • Terrible customer service and failing product every few years
  • Especially poor customer service
  • Bad product
  • Customer and warranty service
  • But its still being sold

Shark and Hoover Most Positive Reviews

Top rated reviews
5

Another incident where my order was place online, received an order number, and the order was cancelled a few days...

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5

Like Love all these complaints Hoover was very responsive I had the receipt, and they sent me a new model rug...

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5

I have had 4 shark vacuums and i have to say the shark company has been wonderful to work with ,there warranty is so...

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5

My 2.5 years old Vacuum cleaner suddenly stopped working
about 10 days ago. After trying everything Customer Service pers...

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Shark and Hoover Most Critical Reviews

Lowest rated reviews
1

I bought a Shark Steam Pocket Mop and it broke on the second use. I sent it back to the Shark company and heard...

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1

Today I was placed on hold when trying to reach a manager...59 minutes later, I was still on hold and the call was...

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1

I have purchased a steam vac, and a steamer from you all and in less than a year, both have stopped working. Both units...

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1

I have a Hoover BH50121 battery powered vacuum cleaner, bought from Home Depot in the fall of 2014. The upright tube of...

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Shark and Hoover Latest Reviews

Recent published reviews
4

The site would not process

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No votes

I owned the Hoover cordless Platinum Lynx a few years ago and it was an excellent vacuum. It finally stopped working...

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1.5

After 2 years of once a week use the roller brush stopped working. Service rep. determined floor nozzle needed...

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1.7

Wind Tunnel upright vac. Is horrible.My hair gets wrapped around the roller and the roller stops turning.Everytime I...

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Shark and Hoover Products and Services

Most reviewed product and services
  • Shark Vacuum Cleaner (153 reviews)
  • Shark Customer Care (53 reviews)
  • Shark Iron (23 reviews)
  • Hoover Vacuum Cleaner (17 reviews)
  • Hoover Customer Care (4 reviews)
  • Hoover Bh50111 Vacuum Cleaner (4 reviews)