PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Trutech and Hometeam Pest Defense as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Trutech
Hometeam Pest Defense

Trutech and Hometeam Pest Defense Overview

Total reviews
32
30
Company responses
0
0
Issues resolved
0
1

Trutech and Hometeam Pest Defense Consumer Ratings

Rank
83 out of 377 in Animal Services category
18 out of 115 in Pest Control and Services category
Price Affordability
72 in category
13 in category
Customer service
69 in category
16 in category
Value for money
44 in category
11 in category
Exchange, Refund and Cancellation Policy
43 in category
9 in category

Trutech and Hometeam Pest Defense Rating Details

Price Affordability
1.3 (18 reviews)
1.7 (11 reviews)
Reviewer's quote

...Reluctantly I agreed , but I could see that even at that price I was going to be one of his low end priorities. He set the trap and nothing happened. Changed the bait and again no results...

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...They have gone up on the price and down on the service. I still get spiders and bugs. I watched the service guy just today...

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Customer service
1.5 (17 reviews)
1.1 (14 reviews)
Reviewer's quote

...According to customer service that was false. Additionally, the tech would come and perform the service whenever he wanted. He never responded to emails or text messages and double billed me three times...

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I obviously signed up not wanted to void any warranty for my home only to deal with relentless insect issues and the most horrendous customer service imaginable. After talking with some neighbors I found out that the letter indicating that I would void my home warranty was bogus and a completely...

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Value for money
1.6 (16 reviews)
1.4 (14 reviews)
Reviewer's quote

...Trutech has cost me money in repairs from their actions and done little to fix the problem. ..

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...What they fail to mention, and hear is the misleading part, that they REALLY REALLY do place high value on the contract and it is a big deal for them, no matter how much the local office says it does not matter. All the way to corporate in Dallas, they will hold firm on the contract..

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Exchange, Refund and Cancellation Policy
1.7 (13 reviews)
1.3 (6 reviews)
Reviewer's quote

Tech was just here last week, December, 2019. I have been out of the country, I have someone that stays at my home when I am out of town. Our Tech, walked over to my house because she was servicing my neighbor. She saw I was home and came into the house and went into the attic, I am assuming and...

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I texted, called and emailed everyone from the technician to customer service to request a cancellation of my last quarter visit. No one responded and I came home to a handwritten invoice a week later advising my technician had come by. TO DO WHAT??? there's no way to access my backyard when I'm...

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Trutech and Hometeam Pest Defense Pros and Cons

Pros
No votes
  • Tubes in wall
  • Great technicians
Cons
  • Poor customer service
  • You find out you are not
  • Service
  • Unwillingness to admit fault
  • Harassment

Trutech and Hometeam Pest Defense Most Positive Reviews

Top rated reviews
4

I'm using the heater for my job.We have big overhead doors that are always open and our boss shut the heat down and we...

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No votes
No votes
No votes

Trutech and Hometeam Pest Defense Most Critical Reviews

Lowest rated reviews
1

We bought a house with rats. We were closing the holes and called Trutech. The sales person was high pressure with fear...

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1

I hate HomeTeam Pest Defense.

It is my opinion, that they sell the worst termite protection service possible.

Their S...

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1

Company will quote you whatever price they want, horrible customer service skills. I will not recommend this company...

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1

Worst customer services ever.... Employees have no people skills. The management are so incompetent and the sales staff...

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Trutech and Hometeam Pest Defense Latest Reviews

Recent published reviews
1

Thursday 8:30 am: I called them to investigate scratching noises in my attic. They assigned me an account number and...

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1.1

Hometeam used to separate my bug spraying and my termite service so I felt like they were being done by people specific...

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1

Tech was just here last week, December, 2019. I have been out of the country, I have someone that stays at my home when...

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1

The worst customer services ever. I had an appointment between 812, 5/7/2020 and it was moved to 5 PM, 5/7/2020 without...

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Trutech and Hometeam Pest Defense Products and Services

Most reviewed product and services
  • Trutech Pest Control (8 reviews)
  • Trutech Racoon Pest Control (3 reviews)
  • Trutech Mouse Pest Control (3 reviews)
  • Hometeam Pest Defense Pest Control (9 reviews)
  • Hometeam Pest Defense Customer Care (6 reviews)
  • Hometeam Pest Defense Termite Pest Control (2 reviews)