PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hometeam Pest Defense and Truly Nolen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hometeam Pest Defense
Truly Nolen

Hometeam Pest Defense and Truly Nolen Overview

Total reviews
29
125
Company responses
0
0
Issues resolved
1
1

Hometeam Pest Defense and Truly Nolen Consumer Ratings

Rank
18 out of 113 in Pest Control and Services category
9 out of 113 in Pest Control and Services category
Customer service
16 in category
9 in category
Value for money
12 in category
6 in category
Price Affordability
11 in category
8 in category
Advertised vs Delivered
8 in category
6 in category

Hometeam Pest Defense and Truly Nolen Rating Details

Customer service
1.1 (13 reviews)
1.6 (53 reviews)
Reviewer's quote

I obviously signed up not wanted to void any warranty for my home only to deal with relentless insect issues and the most horrendous customer service imaginable. After talking with some neighbors I found out that the letter indicating that I would void my home warranty was bogus and a completely...

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...In a time where customer service is so-so, I received better than excellent service. I appreciate this company!..

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Value for money
1.3 (13 reviews)
2 (36 reviews)
Reviewer's quote

...What they fail to mention, and hear is the misleading part, that they REALLY REALLY do place high value on the contract and it is a big deal for them, no matter how much the local office says it does not matter. All the way to corporate in Dallas, they will hold firm on the contract..

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That is a lot of money right before Christmas, but we really wanted to lower our payments and go forward with the loan. The gentleman showed up with the truck and asked where the termites were located. I showed him the "inspection", he looked around the house, went up in the attic and said; You do...

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Price Affordability
1.8 (10 reviews)
2 (46 reviews)
Reviewer's quote

...They have gone up on the price and down on the service. I still get spiders and bugs. I watched the service guy just today...

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...I only chose them because of their reasonable price and now I know why they are so affordable! ..

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Advertised vs Delivered
1.6 (10 reviews)
1.7 (36 reviews)
Reviewer's quote

I will never use this company again. After a loyal customer for 4 1/2 years, I’m done. They are high-pressure and do not honor what you have paid for. I still had three weeks left before the 90 days was up before renewing. Because I told them I did not care for how they did business, they would not...

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Above and beyond expectations! Justen helped me relocate two baby raccoons while on a service call about something else. Great guy! Deserves raise!! Was a feel good moment in these trying times!

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Hometeam Pest Defense and Truly Nolen Pros and Cons

Pros
  • Tubes in wall
  • Great technicians
  • Service until this episode
  • Pointless
  • Promise thorough work
Cons
  • Service
  • Unwillingness to admit fault
  • Harassment
  • Customer service
  • Service
  • No callback

Hometeam Pest Defense and Truly Nolen Most Positive Reviews

Top rated reviews
No votes
5

I asked them to come out an extra time in between the scheduled visits because I was expecting and didn't want to have...

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No votes
5

I posted a false review about David McKnight. I made it all up in drunken jealous rant He is a very good person and is...

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Hometeam Pest Defense and Truly Nolen Most Critical Reviews

Lowest rated reviews
1

I hate HomeTeam Pest Defense.

It is my opinion, that they sell the worst termite protection service possible.

Their S...

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1

I set up pest control service from Truly Nolan. Several months later I felt that their 'service' produced poor results....

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1

Worst customer services ever.... Employees have no people skills. The management are so incompetent and the sales staff...

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1

My roommate and I are both college students and this company took advantage that we were both two females needing pest...

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Hometeam Pest Defense and Truly Nolen Latest Reviews

Recent published reviews
1

The worst customer services ever. I had an appointment between 812, 5/7/2020 and it was moved to 5 PM, 5/7/2020 without...

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5

We had a large, very active bee hive in a large urn by our front door in Lake Havasu City, AZ. We wanted a bee keeper...

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1

I will never use this company again. After a loyal customer for 4 1/2 years, I’m done. They are high-pressure and do not...

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5

Above and beyond expectations! Justen helped me relocate two baby raccoons while on a service call about something...

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Hometeam Pest Defense and Truly Nolen Products and Services

Most reviewed product and services
  • Hometeam Pest Defense Pest Control (9 reviews)
  • Hometeam Pest Defense Customer Care (6 reviews)
  • Hometeam Pest Defense Termite Pest Control (2 reviews)
  • Truly Nolen Pest Control (42 reviews)
  • Truly Nolen Customer Care (16 reviews)
  • Truly Nolen Rodent Pest Control (8 reviews)