PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hometeam Pest Defense and Terminix as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hometeam Pest Defense
Terminix

Hometeam Pest Defense and Terminix Overview

Total reviews
28
976
Company responses
0
0
Issues resolved
1
2

Terminix was first mentioned on PissedConsumer on Dec 27, 2007 and since then this brand received 976 reviews. It is 948 reviews more than Hometeam Pest Defense received since Jun 6, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Hometeam Pest Defense customer support team than with Terminix customer service.

Hometeam Pest Defense and Terminix Consumer Ratings

Rank
14 out of 127 in Pest Control and Services category
13 out of 127 in Pest Control and Services category
Customer service
16 in category
13 in category
Value for money
11 in category
12 in category
Price Affordability
11 in category
13 in category

According to consumer ratings and reviews, Terminix ranks 1 points higher in the Pest Control and Services category than Hometeam Pest Defense. People gave Hometeam Pest Defense 1.1 stars for Customer service criterion in Pest Control and Services category and it is 17 points higher than the worst rated brand in this category. At the same time, Terminix was rated 1.3 stars for Customer service criterion in this category and it is 20 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Terminix has a higher rating than Terminix. Regarding Price Affordability criterion, consumers gave Hometeam Pest Defense 1.8 stars and it is 67% greater than other in category. Terminix however was rated 1.5 stars and it is 61% greater than other in category.

Hometeam Pest Defense and Terminix Rating Details

Customer service
1.1 (12 reviews)
1.3 (381 reviews)
Reviewer's quote

I obviously signed up not wanted to void any warranty for my home only to deal with relentless insect issues and the most horrendous customer service imaginable. After talking with some neighbors I found out that the letter indicating that I would void my home warranty was bogus and a completely...

Mary A

The customer service is ridiculous (NEVER had this problem until this year. Cannot image how difficult it would be to have to submit a claim to them. The promised we could pay $599 instead of the $899 if they could install bait stations and use the turmador (sp?), but after continual attempts to...

Jeanie B
Value for money
1.3 (12 reviews)
1.3 (258 reviews)
Reviewer's quote

...What they fail to mention, and hear is the misleading part, that they REALLY REALLY do place high value on the contract and it is a big deal for them, no matter how much the local office says it does not matter. All the way to corporate in Dallas, they will hold firm on the contract..

Damarian

...They were quick to come out and accept my money before they did any treatment. Then they came out promptly to treat which consisted of spraying in the attic. The dry wood termites were in a couple of my kitchen cabinets...

LARRY N
Price Affordability
1.8 (10 reviews)
1.5 (277 reviews)
Reviewer's quote

...They have gone up on the price and down on the service. I still get spiders and bugs. I watched the service guy just today...

Sharia

...I was angry because I have a special needs son and it is very difficult to plan around that as well as being held up by a business who just threw out a price without seeing the situation and couldn't be bothered because of the heat. The company is a fraud..

Cicely M

Hometeam Pest Defense and Terminix Pros and Cons

Pros
  • Tubes in wall
  • Great technicians
  • Technicians
  • Technicians that did their job and had product available
  • Tech who service home
Cons
  • Service
  • Unwillingness to admit fault
  • Harassment
  • Customer service
  • Service
  • Untruthful promises

Hometeam Pest Defense and Terminix Most Positive Reviews

Top rated reviews
No votes
5

I called Terminix, the person who answered the phone put me on hold for one & half hours. I asked to talk to a...

Hometeam Pest Defense and Terminix Most Critical Reviews

Lowest rated reviews
1

I hate HomeTeam Pest Defense.

It is my opinion, that they sell the worst termite protection service possible.

Their S...

1

Terrible customer service

my wife and i recently helped another couple move and somehow brought home bed-bugs.we did so...

Hometeam Pest Defense and Terminix Latest Reviews

Recent published reviews
1

I will never use this company again. After a loyal customer for 4 1/2 years, I’m done. They are high-pressure and do not...

Read all 28 reviews

I paid almost $3000.00 dollars for their insulation that they say will kill all insects in your attic, I had to replace...

Read all 976 reviews

Hometeam Pest Defense and Terminix Products and Services

Most reviewed product and services
  • Hometeam Pest Defense Pest Control (9 reviews)
  • Hometeam Pest Defense Customer Care (6 reviews)
  • Hometeam Pest Defense Termite Pest Control (2 reviews)
  • Terminix Pest Control (212 reviews)
  • Terminix Customer Care (173 reviews)
  • Terminix Manager (50 reviews)