PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hometeam Pest Defense and Orkin as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hometeam Pest Defense
Orkin

Hometeam Pest Defense and Orkin Overview

Total reviews
29
229
Company responses
0
0
Issues resolved
1
1

Hometeam Pest Defense and Orkin Consumer Ratings

Rank
17 out of 112 in Pest Control and Services category
12 out of 112 in Pest Control and Services category
Customer service
15 in category
11 in category
Value for money
11 in category
7 in category
Advertised vs Delivered
8 in category
9 in category
Price Affordability
10 in category
9 in category

Hometeam Pest Defense and Orkin Rating Details

Customer service
1.1 (13 reviews)
1.4 (60 reviews)
Reviewer's quote

I obviously signed up not wanted to void any warranty for my home only to deal with relentless insect issues and the most horrendous customer service imaginable. After talking with some neighbors I found out that the letter indicating that I would void my home warranty was bogus and a completely...

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Orkin, you really need to revamp your customer service because it has really gone downhill. I would also recommend teaching your working staff on professionalism in dealing with customer service. Or hire people with good work ethics, such as Tom and Rick, who were dedicated to the pest control...

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Value for money
1.3 (13 reviews)
1.7 (30 reviews)
Reviewer's quote

...What they fail to mention, and hear is the misleading part, that they REALLY REALLY do place high value on the contract and it is a big deal for them, no matter how much the local office says it does not matter. All the way to corporate in Dallas, they will hold firm on the contract..

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I have children in my house and dont want the bugs in my house around me and especially dont want them around my kids They have NO PROBLEM taking my money and lying about spraying when they didnt either!!!! Shameful company!!! I dont think I can legally publish my video proof due to it containing...

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Advertised vs Delivered
1.6 (10 reviews)
1.6 (29 reviews)
Reviewer's quote

I will never use this company again. After a loyal customer for 4 1/2 years, I’m done. They are high-pressure and do not honor what you have paid for. I still had three weeks left before the 90 days was up before renewing. Because I told them I did not care for how they did business, they would not...

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I demanded a refund. After many calls I won.

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Price Affordability
1.8 (10 reviews)
1.9 (53 reviews)
Reviewer's quote

...They have gone up on the price and down on the service. I still get spiders and bugs. I watched the service guy just today...

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...They are certainly not worth their price. It is money wasted as far as I am concerned. It would be better used if given to a homeless person...

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Hometeam Pest Defense and Orkin Pros and Cons

Pros
  • Tubes in wall
  • Great technicians
  • Service tech
  • Friendly
  • Nice over the phone
Cons
  • Service
  • Unwillingness to admit fault
  • Harassment
  • Customer service
  • Hate it
  • Customer service stinks

Hometeam Pest Defense and Orkin Most Positive Reviews

Top rated reviews
No votes
5

I have Orkin Pest Control at my home and business as do my other family members and I must say my tech Steve Capps is...

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No votes
5

Orkin and all reputable PC Companies read your reviews and usually take them seriously. In 2015 the management team at O...

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Hometeam Pest Defense and Orkin Most Critical Reviews

Lowest rated reviews
1

I hate HomeTeam Pest Defense.

It is my opinion, that they sell the worst termite protection service possible.

Their S...

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1

Orkin - Such a SCAM! There is absolutely no excuse for a company to send a tech (on the first scheduled inspection...

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1

Worst customer services ever.... Employees have no people skills. The management are so incompetent and the sales staff...

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1

orkin area supervisor came in my home and put bedbugs in my bed as i was watching him. he was contacted due to the...

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Hometeam Pest Defense and Orkin Latest Reviews

Recent published reviews
1

The worst customer services ever. I had an appointment between 812, 5/7/2020 and it was moved to 5 PM, 5/7/2020 without...

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2

I demanded a refund. After many calls I won.

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1

I will never use this company again. After a loyal customer for 4 1/2 years, I’m done. They are high-pressure and do not...

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4.2

I like our Orkin man...he does an amazing job spraying.
I like the billing department and the way they've allowed me to p...

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Hometeam Pest Defense and Orkin Products and Services

Most reviewed product and services
  • Hometeam Pest Defense Pest Control (9 reviews)
  • Hometeam Pest Defense Customer Care (6 reviews)
  • Hometeam Pest Defense Termite Pest Control (2 reviews)
  • Orkin Pest Control (94 reviews)
  • Orkin Customer Care (24 reviews)
  • Orkin Mouse Pest Control (5 reviews)