PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hometeam Pest Defense and Orkin as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hometeam Pest Defense
Orkin

Hometeam Pest Defense and Orkin Overview

Total reviews
28
220
Company responses
0
0
Issues resolved
1
1

Orkin was first mentioned on PissedConsumer on Mar 4, 2008 and since then this brand received 220 reviews. It is 192 reviews more than Hometeam Pest Defense received since Jun 6, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Hometeam Pest Defense customer support team than with Orkin customer service.

Hometeam Pest Defense and Orkin Consumer Ratings

Rank
14 out of 127 in Pest Control and Services category
12 out of 127 in Pest Control and Services category
Customer service
16 in category
11 in category
Value for money
11 in category
9 in category
Advertised vs Delivered
7 in category
6 in category

According to consumer ratings and reviews, Orkin ranks 2 points higher in the Pest Control and Services category than Hometeam Pest Defense. People gave Hometeam Pest Defense 1.1 stars for Customer service criterion in Pest Control and Services category and it is 17 points higher than the worst rated brand in this category. At the same time, Orkin was rated 1.4 stars for Customer service criterion in this category and it is 22 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Orkin has a higher rating than Hometeam Pest Defense. Regarding Advertised vs Delivered criterion, consumers gave Hometeam Pest Defense 1.6 stars and it is 79% greater than other in category. Orkin however was rated 1.7 stars and it is 82% greater than other in category.

Hometeam Pest Defense and Orkin Rating Details

Customer service
1.1 (12 reviews)
1.4 (53 reviews)
Reviewer's quote

I obviously signed up not wanted to void any warranty for my home only to deal with relentless insect issues and the most horrendous customer service imaginable. After talking with some neighbors I found out that the letter indicating that I would void my home warranty was bogus and a completely...

Mary A

...Orkin is not the only PC Companies to change long term employees due to complacency and lack of customer service. So far every complaint is 3 yes old. I suggest that you reach out to them again and I also SUGGEST ORKIN do the same...

PissedConsumer1256498
Value for money
1.3 (12 reviews)
1.8 (25 reviews)
Reviewer's quote

...What they fail to mention, and hear is the misleading part, that they REALLY REALLY do place high value on the contract and it is a big deal for them, no matter how much the local office says it does not matter. All the way to corporate in Dallas, they will hold firm on the contract..

Damarian

i cancelled an account months ago, but they kept taking my money for months, and have not refunded..

PissedConsumer1668759
Advertised vs Delivered
1.6 (10 reviews)
1.7 (24 reviews)
Reviewer's quote

I will never use this company again. After a loyal customer for 4 1/2 years, I’m done. They are high-pressure and do not honor what you have paid for. I still had three weeks left before the 90 days was up before renewing. Because I told them I did not care for how they did business, they would not...

PissedConsumer1681034

Orkin Pensacola Office Manager, Charles Swenson, canceled my Orkin termite protection after more than 15 years of service. I was given less than 1 day notice.I had signed a contract just one month earlier for drilling, fogging, and bait traps.Mr. Swenson states he has full confidence in Orkin's...

Craig D

Hometeam Pest Defense and Orkin Pros and Cons

Pros
  • Tubes in wall
  • Great technicians
  • Service tech
  • Friendly
  • Technicians
Cons
  • Service
  • Unwillingness to admit fault
  • Harassment
  • Customer service
  • Hate it
  • Customer service stinks

Hometeam Pest Defense and Orkin Most Positive Reviews

Top rated reviews
No votes
5

I have Orkin Pest Control at my home and business as do my other family members and I must say my tech Steve Capps is...

Hometeam Pest Defense and Orkin Most Critical Reviews

Lowest rated reviews
1

I hate HomeTeam Pest Defense.

It is my opinion, that they sell the worst termite protection service possible.

Their S...

1

Orkin - Such a SCAM! There is absolutely no excuse for a company to send a tech (on the first scheduled inspection...

Hometeam Pest Defense and Orkin Latest Reviews

Recent published reviews
1

I will never use this company again. After a loyal customer for 4 1/2 years, I’m done. They are high-pressure and do not...

Read all 28 reviews
1

From start to finish this company will no exactly where the problem is and get you to sign a long term deal. I will...

Read all 220 reviews

Hometeam Pest Defense and Orkin Products and Services

Most reviewed product and services
  • Hometeam Pest Defense Pest Control (9 reviews)
  • Hometeam Pest Defense Customer Care (6 reviews)
  • Hometeam Pest Defense Termite Pest Control (2 reviews)
  • Orkin Pest Control (92 reviews)
  • Orkin Customer Care (24 reviews)
  • Orkin Mouse Pest Control (5 reviews)